לוח משרות דרושים Principal Engineer בתל אביב יפו

Required Principal Backend Engineer, Platform Foundations
What Youll Do:
Youll be part of the group responsible for our main products. You will impact the work of developers in the group by designing, building and maintaining the core infrastructure of our solution and leading the research and development of new technologies as well as maintaining code standards and practices.
What does the day to day of Infrastructure Engineer look like:
You will be working on our core B2B platform that serves tens of thousands of customers, serving hundreds of terabytes in production. Our backend engineers are responsible for the entire data lifecycle - from our endless datatlakes, through choosing the right serving methods and databases, all the way to our api services.
Your role will include:
Design and implement scalable backend services and libraries that are reusable and maintainable, serving as the foundation for various applications across the company.
Build and maintain tools that streamline development workflows, enabling product teams to focus on delivering business value.
Define and promote best practices for code quality, performance, and reliability, ensuring healthy production environments and rapid development cycles.
Lead the adoption and integration of AI tools to assist in code generation, testing, documentation, and debugging, thereby accelerating development processes.
Perform proof-of-concepts (POCs) on emerging technologies, including AI agents and platforms, to assess their applicability and benefits to our development ecosystem.
Drive cross-team technical projects aimed at improving infrastructure scalability, reliability, and developer experience.
Analyze and resolve complex production issues, ensuring minimal downtime and optimal performance.
Contribute to the evolution of our system architecture, ensuring it supports rapid development and scaling needs.

As a Product Manager for Intelligent Observability, youll lead the strategy to make our high-performance data platform highly reliable and easy to troubleshootbalancing rich observability with signal clarity. Your mission is to harness our telemetry to detect issues early, automate diagnostics, and build customer-facing tools like Home. By deeply engaging with support operations and Root Cause Analyses, youll turn insights into product enhancements, embedded guardrails, and best practices that reduce escalations, speed up resolutions, and improve customer satisfaction through a more resilient, self-healing platform.

Key Responsibilities:

Vision & Strategy:

Define and lead the product vision, strategy, and roadmap for advanced supportability and observability. Focus on proactive support, in-product best practices, and operational intelligence across hybrid deployments
Requirements & Prioritization:

Partner with Customer Success and Support to understand workflows and root causes of key issues, converting insights into proactive product requirements.
Collaborate across customers, field engineers, and SREs to identify needs around failure prediction, automated RCA, and early anomaly detection.
Conduct research on AIOps and competitor strategies for proactive support.
Roadmap & Execution:

Maintain a backlog focused on proactive issue detection, faster diagnostics, and support case reduction.
Drive implementation of guardrails and in-product best practices based on RCA findings.
Specify features that analyze high-volume telemetry for self-service insights and problem precursors.
Work with engineering to build analytics, ML, or AIOps features that reduce preventable issues.
Track KPIs measuring proactive support impact.
Cross-Functional Collaboration:

Partner with Engineering on scalable, real-time systems for proactive alerting.
Align with Customer Success and Support to embed tools and insights into their workflows.
Collaborate with design partners to build world leading AIOps and predictive analytics platforms.
Support Product Marketing and Documentation with content on proactive support features and best practices.
Go-to-Market & Enablement:

Lead go-to-market plans focused on proactive support benefits.
Develop training for internal teams and customers on using insights, guardrails, and best practices.