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we are looking for a Technical Support Engineer, Tier 3.
As a Technical Support Engineer on our Tier 3 team, you'll work with some of the most advanced companies leveraging cutting-edge AI-driven systems to enhance business performance. Your role involves deep technical investigation, resolution of complex issues escalated by the Support team, and acting as the main technical liaison with R&D. You'll play a critical role in identifying recurring issues and driving continuous improvement initiatives in collaboration with R&D and Product Management through leveraging customer feedback and data across the Support team.
RESPONSIBILITIES:
Perform root cause analysis, troubleshoot, and resolve issues using a variety of tools, datasets, and cross-functional collaboration
Collaborate with R&D and Product Management to provide solutions, workarounds, and implement product features or support tools to ultimately reduce the need for customers to submit tickets
Partner with Tier 2 Support and Customer Success teams to prioritize escalations, communicate updates, and drive end-to-end resolution processes
Educate and upskill Tier 2 teams by sharing insights, documenting learnings, and delivering training to bridge knowledge gaps and improve first-line resolution rates
Identify gaps and advocate for or create troubleshooting tooling as needed to better equip Support team members in identifying root causes faster and delivering more holistic resolutions as early as possible

Our OT Security was established through the acquisition of a pioneering Israeli cybersecurity startup, marking a major milestone in our mission to
provide proactive security for the world's most sensitive environments. Our solution offers critical visibility and risk management for Industrial Control Systems (ICS/SCADA), protecting essential infrastructures such as power plants, manufacturing floors, and smart buildings. While traditionally an on-premises solution designed to ensure operational continuity and prevent costly downtime, we are now evolving our technology to deliver market-leading risk visibility through advanced architectures and AI-driven capabilities. By combining deep on-premises expertise with proactive AI insights, we empower organizations to identify threats and network anomalies before any damage occurs.

Your Opportunity:
Operates as a Product Solutions Engineer with a dual-expert skillset: deep L2-L7 networking knowledge and the ability to read, write, and debug production code.
Serve as the primary technical bridge between the Product team and strategic customers, focusing 75% on customer-facing engineering initiatives.
Diagnose and resolve system issues using scripting, hot-patching, or by implementing long-term solutions within the system code.
Act as a liaison between Clients, Support, Sales, and R&D to translate complex customer requirements into engineering specifications.
Engineer solutions for unique deployment challenges and integration gaps by developing 3rd party integrations or custom scripts.
Leverage expert networking knowledge to troubleshoot complex connectivity issues.
Advocate for product features and quality improvements based on field feedback.

Your Role:

Be the full tech owner of your teams products - lead code reviews, and help maintain a high level of code: Writing clean, high-quality, high-performance, maintainable code.

End-to-end professional responsibility over your teams Agile development life-cycle.

Growing and mentoring your team members.

Serve as a force multiplier for your team by identifying and implementing process improvements.

Hands-on approach - designing, coding, and delivering features to production.

Writing clean, high-quality, high-performance, maintainable code.

Collaborate in an environment involving various stakeholders within the company by planning, brainstorming, and sharing feedback.

Coordinate cross-functionally to ensure the project meets business objectives and compliance standards.

Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on the production.

Your Opportunity:

Develop and support software including applications, database integration, interfaces, and new functionality enhancements

Maintaining and enhancing core infrastructure

Support test and deployment of new products and feature

Lead a real-time, operational module, used internally, evolving to meet the demands of an ever-growing number and demands of customers relying on it for both mission-critical and day-to-day tasks.

We are looking for a Senior Embedded Engineer to lead the design and optimization of next-generation software for advanced networking solutions. This position offers more than just a coding job, its an opportunity to lead projects, tackle significant challenges, and make an impact in a fast-paced, agile environment.
What You'll Do:
System Architecture & Design:
Define, design, and oversee system architecture for embedded systems, including Linux internals and bootloaders.
Ensure systems meet performance, reliability, and scalability requirements for cutting-edge applications on routers.
Development & Optimization:
Develop, debug, and optimize embedded C software and kernel modules.
Architect and refine software for networking technologies, ensuring low latency and secure performance.
Drive code quality through hands-on coding, code reviews, and adherence to industry best practices.
Project Management:
Oversee the full development cycle, from concept through deployment, managing timelines, milestones, and resources.
Collaborate with cross-functional teams, including hardware, firmware, and network engineers, to align product goals and technical roadmaps.

We are looking for an experienced team player and fast learner DevOps Engineer.
A responsible individual who shares knowledge and accustomed to working in a fast-paced agile environment.
Main Responsibilities:
Build and deploy pipelines (CI/CD).
Provide and implement architectural solutions and for complex data and processing requirements involving large-scale systems and rapid growth.
Manage live microservice-based production environments.
Implement system monitoring procedures and develop procedures accordingly.
Design, implement & develop various solutions according to R&D/Production needs.
Work closely with R&D teams to enable delivering features to production.
Be part of a 24/7 production support on-call rotation.

We are looking for a passionate and skilled Backend Developer to join our dynamic team! If you're excited about working on large-scale cloud-based security systems and enjoy solving complex challenges, this is the perfect opportunity for you.
As part of our backend team, you will develop and enhance server-side components for cutting-edge security services. You will work with big data, AI-driven analysis, and a microservices architecture that serves millions of users worldwide.
What You'll Do:
Design and develop new features to meet customer needs
Optimize and scale existing services to ensure high performance
Collaborate with other teams (Mobile, Agents, etc.) for seamless integration

We need a Data Analyst to help us analyze the millions of data points generated daily. Your insights will drive smarter decisions, optimize product performance, and enhance device identification.
This isn't just another data job-it's your opportunity to innovate, collaborate, and make a significant impact in seamless networking.
What Youll Be Doing:
Analyze large, complex data sets of millions of connected devices to address data plan needs for growth, user behaviors, and business questions.
Produce customer reports on product performance, trends, and new features added.
Engage with different teams within the organization, work in collaborative teamwork, and contribute to innovative ideation.
Increase device identification coverage by using automation techniques and out-of-the-box thinking.

Are you a customer-focused problem solver with a passion for technology? We are seeking a Technical Support Engineer to provide exceptional support for our next-generation security solutions.
This role is more than just troubleshooting-it's an opportunity to lead initiatives, solve complex technical challenges, and have a direct impact on our customers' success in a dynamic, agile environment.
What You'll Do:
Customer Support & Troubleshooting:
Act as the primary technical point of contact for customers, ensuring timely and effective resolution of complex technical issues.
Diagnose, troubleshoot, and resolve issues related to networking protocols, security solutions, and system configurations.
Advocate for customers by understanding their environments, challenges, and goals, delivering tailored solutions to enhance their experience.
Escalation & Incident Management:
Manage escalations, coordinating with engineering and product teams to address critical issues.
Maintain detailed documentation of incidents, ensuring accurate reporting and comprehensive follow-ups.
Identify opportunities to prevent future issues through proactive monitoring and problem analysis.
Process Improvement & Automation:
Design and implement automation tools to improve efficiency in support processes and enhance customer satisfaction.
Contribute to the development of internal tools and scripts to simplify troubleshooting and support workflows.
Collaboration & Knowledge Sharing:
Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to align technical strategies with customer needs.
Develop and maintain knowledge base articles, technical guides, and best practices for internal and external audiences.
Provide mentoring and guidance to junior support engineers, fostering a culture of continuous learning and improvement.

As a Fullstack /Frontend oriented Engineer on our team, you will be a key
contributor to our OT security platform, building from the ground up using
the latest versions of Angular. We are looking for a developer who is
equally comfortable defining new technical foundations as they are diving
into daily feature development and ticket execution. You will work as a
core member of an agile team, partnering with Product and Design to
translate requirements into user-centric interfaces, while also having the
curiosity to touch the Backend and work with APIs. This role is ideal for a
proactive engineer who enjoys the end-to-end process-from integrating
AI-driven insights to delivering on product goals-ensuring a seamless
experience for our customers.

As a Frontend Engineer on our team, you will be a key contributor to the evolution of our product platform. We are looking for a developer who thrives on the challenge of building from the ground up - someone who is equally comfortable helping to define a new technical foundation as they are diving into the day-to-day work of feature development and ticket execution.

You will work as a core member of an agile team, partnering closely with Product and Design to translate requirements into high-performance, user-centric interfaces. This role is ideal for a proactive contributor who is energized by the end-to-end development process-from shaping architectural foundations to delivering on daily product goals-ensuring we provide a seamless experience for our customers while maintaining the stability of our current production environment.


What Youll do:

Build and maintain modern frontend infrastructure, ensuring it is scalable, performant, and easy to extend.

Take full ownership of features from design to deployment, including handling day-to-day development tasks and support tickets to keep the product moving forward.

Collaborate cross-functionally with product, design, and backend teams to build intuitive and high-performance user interfaces.

Establish best practices for code quality, component reusability, and testing.

Collaborate with backend engineers to ensure smooth data flow and efficient API usage as our services evolve.

We are seeking a seasoned Backend Developer with a solid background in high-load environments and experience in managing multiple Linux servers. The ideal candidate is someone who thrives in a fast-paced, innovative, and technology-driven culture.
Responsibilities:
Own architecture for high-scale, user-facing backends and data pipelines.
Lead and mentor engineers; guide design reviews, roadmaps, and execution.
Operate production systems with clear SLOs/SLAs, on-call quality, and blameless postmortems.
Evolve our K8s/GPU platform, CI/CD, and observability to increase deployment velocity and resilience.
Integrate and serve ML models (PyTorch, CUDA/TensorRT, Triton) with a focus on throughput and cost.
Partner cross-functionally (ML, Product, Security, Finance) on priorities and cost/perf trade-offs.
Hire, level up the team, and uplevel engineering standards.

We are seeking a seasoned Backend Tech Lead with a solid background in high-load environments and experience in managing multiple Linux servers. The ideal candidate is someone who thrives in a fast-paced, innovative, and technology-driven culture.
Responsibilities:
Own architecture for high-scale, user-facing backends and data pipelines.
Lead and mentor engineers; guide design reviews, roadmaps, and execution.
Operate production systems with clear SLOs/SLAs, on-call quality, and blameless postmortems.
Evolve our K8s/GPU platform, CI/CD, and observability to increase deployment velocity and resilience.
Integrate and serve ML models (PyTorch, CUDA/TensorRT, Triton) with a focus on throughput and cost.
Partner cross-functionally (ML, Product, Security, Finance) on priorities and cost/perf trade-offs.
Hire, level up the team, and uplevel engineering standards.

Were looking for a Computer Vision Research Scientist to join our amazing growing team where each team member makes an impact.
Responsibilities:
Conduct research and development in computer vision and image processing
Design, implement, and integrate computer vision and machine learning algorithms and prototypes and assist in the transition into products and services
Interact with and support multiple research teams ranging from research scientists to engineers to manufacturing and retail
Work between multiple business units and sub business units including managing meeting flows, presenting data, building, and maintaining relationships.
integrate the latest high impact ML and AI technologies into our process.

Were looking for a Senior iOS Developer to join our amazing growing team where each team member makes an impact.
Responsibilities:
We are looking for an iOS Developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.
You will utilize your skills and creativity to create effective, efficient, and scalable software designs using iOS latest technologies, all while ensuring a crisp customer experience.

Were looking for a Senior Android Developer to join our amazing growing team where each team member makes an impact.
Want to hear more - check the song at the bottom of this page!
Responsibilities:
As part of the development team, you will be responsible for creating new state-of-the-art UI and UX
Implementing complex client-side algorithms and business logic reaching our multi-million user community.
From designing the architecture, through talks with the product team on the look and behavior of the app, to optimizing for speed and finalizing the experience to the smallest details.
Translate designs and wireframes into high-quality code. Design, Code, Test, Automate, Troubleshoot, and be awesome.