We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for our customers.
Besides a wild ride and a lot of learning, well leap your career forward!
As a Developer Support Engineer you will...
Troubleshoot and Investigate complex customers CI/CD scenarios and provide innovative solutions for their requirements.
Develop scripts in Bash, Python, Groovy for debugging and automating.
Set up our applications and 3rd party products in various development environments.
Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters.
Reproduce customer scenarios and fill relevant bugs/features.
Maintaining and improving a knowledge base of known issues and solutions.
Integrate and collaborate with our R&D, QA, Release and Sales teams.
Ability to work in flexible hours and weekends while needed.
Requirements: To be a Developer Support Engineer you need
Mandatory Requirements:
BSc or equivalent in Computer Science, Computer Engineering, or a related technical field.
2+ years of hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE).
Proven ability to manage complex, escalated cases, involving multiple architectures across multiple platforms.
Deep experience in Linux (System Administration, Bash scripting, file systems).
Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading).
Ability to read and debug code in Java or another compiled language
Excellent spoken and written English.
Advantages:
Knowledge/experience with: Databases (SQL), LDAP, NGINX, Apache Tomcat.
Familiarity with the modern DevOps stack and lifecycle, including experience with CI/CD tools (Jenkins, GitHub Actions), Containerization (Docker, Kubernetes), Cloud Infrastructure (AWS/Azure), and IaC (Terraform).
Graduates of advanced DevOps certification programs
This position is open to all candidates.