לוח משרות דרושים הייטק תוכנה בעבודה מהבית

אנחנו חברת SaaS המספקת פלטפורמת אוטומציה שיווקית לעסקים, מחפשים תומכ/ת טכנית מקצועי/ת ללקוחות ה-B2B שלנו.
התפקיד כולל מתן תמיכה ללקוחות על הפלטפורמה באמצעות מענה למייל ופגישות וידאו (שיתוף מסך) לצורך הבטחת שביעות רצון הלקוחות.
משרה מלאה, 09:00-18:00, 100% מרחוק.

As a Team Lead, Engineering, you will lead a cross-functional team of 6-10 professionals, with a balance of leadership (50%) and hands-on technical work (50%). You will drive technical excellence, mentor your team, and deliver scalable, innovative solutions in a fast-paced, startup-like environment. By fostering collaboration and adopting best practices, you will ensure the team meets organizational goals and delivers exceptional user experiences. user experiences.

Get Ready To:

Lead with Technical and Team Excellence:

Serve as a technical leader, combining hands-on development with strategic oversight.

Design, code, and deliver high-quality, scalable applications with Node.js

Provide mentorship and technical guidance, fostering growth and skill development within the team.

Ensure best practices in development, testing, and deployment, driving innovation and excellence.

Conduct thorough code reviews to maintain high coding standards and technical quality.

Elevate Team Effectiveness:

Collaborate closely with product and design teams to create extraordinary user experiences.

Drive technical planning and execution, balancing short-term objectives with long-term system health.

Promote Agile methodologies to enhance team productivity and effectiveness.

Facilitate knowledge sharing, cross-team collaboration, and continuous improvement.

Strategize and Execute for Impact:

Define and implement technical strategies in alignment with organizational goals.

Lead innovation through rapid prototyping, iterative development, and problem-solving.

Identify technical risks and implement mitigation strategies to ensure successful delivery.

Represent your teams in cross-functional discussions, aligning technical requirements with business objectives.

Build Teams and Foster Culture:

Play an active role in hiring and scaling the teams, ensuring alignment with company values.

Manage performance cycles, provide structured feedback, and support the professional growth of team members.

Cultivate a culture of collaboration, inclusion, continuous learning, and engineering excellence.

Champion diversity and foster an environment where all team members thrive.

Lead Cross-Functional Collaboration:

Partner with product, design, and other engineering teams to ensure seamless alignment on goals.

Coordinate efforts across teams to drive complex projects and ensure shared objectives are met.

Communicate technical challenges, opportunities, and solutions effectively to stakeholders.

Push back on product decisions when necessary, presenting well-reasoned arguments to prioritize technical health, scalability, and long-term success.

Resolve complex, multi-team technical challenges by fostering collaboration across disciplines.

We (the Customer Operations Engineer team) are looking for an individual who has a passion for making customers successful.

You will join a team of highly skilled engineers who are responsible for delivering our support services. Our Customer Operations Engineers are trained to be active listeners and demonstrate empathy when customers encounter product issues. In our fun and collaborative environment Customer Operations Engineers develop strong business, interpersonal and technical skills to deliver high-quality service to our valued customers.

As a Staff Premier Support Engineer you will....

Solid skills in troubleshooting to repair failed products or processes on a machine or a system using a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again.

A strong ability to understand the feelings of our customers as we empathize with them on the issue at hand.

A strong desire to increase your product and technology skillset; increase your confidence supporting our products so you can help our customers succeed.

Provide Support Services to our customers. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.

Demonstrate the ability to actively listen to customers and show empathy to the customers business impact when they experience issues with our products.

Participate in the queue management and coordination process by owning customer escalations, managing the unassigned queue and assigning cases to COEs.

Be involved with and work on other support related activities.

Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.

Collaborate and share solutions with both customers and us.

Investigate product related issues both for particular customers and for common trends that may arise.

Study and understand critical system components and large cluster operations.

Differentiate between issues that arise in operations, user code, third party libraries or product.

Coordinate enhancement and feature requests with product management and our engineering.

Participate in occasional weekend on-call roster for critical support needs.

Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translates to building long term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites.

מענה לקוחות קיימים ולקוחות מתעניינים

תמיכה טלפונית על מוצרי החברה ולסייע לבעל העסק להצליח

לאתר תקלות, להציע הצעות ייעול ולדווח לצוות הפיתוח ומנהל המוצר

הסבר והדרכות על אזורים במערכת

אפשרויות קידום אטרקטיביות במגוון תחומים

העבודה 100% מהבית ולכן נדרשת פינה נוחה ושקטה

שירות בשפה העברית ובשפה אנגלית

העבודה השוטפת מול הלקוחות בטלפון, בצאט במערכת ובמיילים

שעות המשרה הינן בין 8:30 עד 17:30 בזמינות מלאה