דרושים » הנדסה » Enterprise Professional Services Engineer

You will manage the AI Platform Engineer(s), set the technical standards for the AI Power User group's citizen development program, and serve as the connective tissue between business leadership, platform owners, and development teams. You will shape the multi-year AI architecture roadmap while also rolling up your sleeves to conduct architecture reviews, resolve blockers, and move use cases from concept to production. This is a role for someone who can think big and execute - and who understands that in an enterprise context, the quality of your governance is inseparable from the quality of your architecture.

What You'll Own
Strategy & Architecture
Define and own the enterprise AI integration strategy - identifying opportunities to embed intelligent automation, agentic workflows, predictive analytics, and generative AI capabilities across our company core platforms
Develop and maintain reference architectures, design patterns, and the AI architecture decision log that governs how AI models connect to enterprise systems and what they are permitted to do
Consult on enterprise system architecture and implement best practices for the Enterprise Business Systems team to leverage in their day-to-day execution.
Lead Proof-of-Concept initiatives for new AI tools and platform-native AI features, evaluating them against build-vs-buy criteria before recommending adoption
Partner with business stakeholders to translate operational pain points into AI use cases with clear ROI framing and sequencing criteria
Contribute to our enterprise data strategy, ensuring AI initiatives are supported by clean, accessible, and well-governed data pipelines
Integration Architecture & Delivery

Design and own the Workato eMCP layer - the MCP governance model, persona-scoped token framework, workspace isolation strategy, and the single sanctioned action surface through which all AI agents write back to enterprise systems
Define integration patterns and standards for AI model connectivity (Claude, ChatGPT) to Salesforce, NetSuite, HiBob, and Jira - specifying what agents can read, what they can write, through which surfaces, and with what confirmation and audit requirements
Design and oversee API strategies, event-driven architectures, and middleware patterns that support scalable AI feature delivery - including agentic workflows, intelligent data transformation, anomaly detection, and natural language interfaces layered onto ERP and CRM data
Collaborate with Engineering during build phases, conducting architecture reviews, providing hands-on guidance, and resolving complex technical blockers
Define non-functional requirements - latency, security, auditability, model drift monitoring - for AI components embedded in mission-critical business processes
Establish MLOps and LLMOps practices appropriate for our enterprise environment: model versioning, observability, and rollback procedures for production AI workloads

We're looking for a Field CTO / Principal Architect to serve as our most senior technical voice in the field - trusted by CTOs, CISOs, and engineering leaders at our most strategic enterprise accounts, and a technical backbone for our Pre-Sales and Field organization.

This is a hybrid role at the intersection of customer-facing technical leadership, security expertise, and field enablement. You'll lead high-stakes architecture conversations and proof-of-concept engagements, serve as an escalation point for both customer-facing technical challenges and internal Product/Engineering alignment, and build the playbooks and materials that make every Sales Engineer and Pre-Sales professional more effective.

What Youll Do
Responsibilities:
Serve as the primary senior technical presence in strategic and enterprise accounts, building trusted relationships with CTOs, CISOs, architects, and senior engineering leaders.
Lead architecture sessions, executive briefings, and POCs that demonstrate the depth and differentiation of the platform, while being the voice of technical truth in the sales process.
Help enterprise customers understand their AI agent risk surface and build a credible path toward governance, observability, and control.
Elevate the broader Sales Engineering team by sharing knowledge and building reusable technical assets (architecture guides, security frameworks, deployment playbooks).
Partner with GTM on positioning, technical objection handling, and competitive differentiation in senior-level enterprise deals, and represent us at industry events, advisory boards, and analyst briefings.
Bring structured feedback from the field to Product, Engineering, and Research, identifying patterns across accounts and influencing roadmap priorities based on what top customers need.

We are hiring Deployment Strategists - Strategic Builders who are customer-facing advisors, who define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers. You'll work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value. Engagements are focused and time-bound - typically 12 weeks or less - and may span a single strategic account or multiple customers simultaneously. Your impact isn't just getting to deployment. It ensures customers realise lasting, scalable value from the solutions your team builds.

Key Responsibilities

Full Lifecycle Ownership: Lead end-to-end customer engagement across the complete value lifecycle - Identify → Commit → Deploy → Consume - owning outcomes at every stage, not just discovery or deal closure

AI Strategy & Architecture: Define the customer's Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce's agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start.

Deployment Oversight & Program Management: Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting. You are the operational backbone of your delivery team, ensuring nothing falls through the cracks.

Adoption & Consumption: Own adoption, consumption, and expansion metrics within your engagement scope. Identify blockers early and develop strategies to drive measurable value realization

Delivery Team Coordination: Partner closely with the Forward Deployed Engineers on your team to align strategy with technical execution. Keep the team focused, unblocked, and on track to hit delivery milestones.

AI-Supported Development: You'll be developing real customer solutions supported by leading-edge AI tools: Including

Cursor, Claude, and our coding products like Vibes, to accelerate development.

Customer Stakeholder Management: Serve as the primary customer-facing contact, building trust-based relationships with senior stakeholders and present proposals, decisions and outcomes in terms of business value, not just technical detail.

AI Readiness: Assess customer readiness for AI adoption and guide change management and process transformation to maximise the benefits of intelligent agents.

Product Feedback Loop: Synthesise field insights and translate them into actionable product feedback that influences Salesforce's Agentic AI platform roadmap.

Were looking for our first Forward Deployed Engineer (FDE) to join our company and help build this function from the ground up.
This is a highly technical, hands-on, and customer-facing role. Youll be based in Israel, working closely with our Product and Engineering teams, while traveling regularly across the U.S. to work on-site with our enterprise customers.
Youll work directly with customers to understand their business processes, technical environments, and operational challenges, and translate them into AI-powered solutions. Youll own projects end-to-end - from discovery and requirements gathering through technical design, development, deployment, adoption, and continuous improvement.
As our first FDE, youll have a unique opportunity to define how our company works with customers from a technical perspective, build the processes and best practices for this function, and play a key role in how we scale customer delivery.
Were looking for a strong engineer with a product mindset who enjoys navigating ambiguity, working directly with customers, and turning complex business problems into scalable technical solutions.
our Values
Ownership - We take responsibility and move decisively.
Clarity - We simplify complexity to deliver meaningful impact.
Accuracy - Precision matters in everything we do.
Velocity - We move fast and execute with purpose.
Partnership - We succeed by working closely together.
What Youll Do
Partner directly with enterprise customers, both remotely and on-site across the U.S., to deeply understand their business processes, technical architecture, data flows, and operational challenges.
Lead technical discovery sessions, gather business and product requirements, and translate complex customer needs into scalable AI-powered solutions.
Design, build, configure, and deploy production-ready AI agents, integrations, and workflows that operate reliably within customer environments.
Work hands-on with APIs, enterprise systems, structured and unstructured data, and customer infrastructure to deliver end-to-end solutions.
Own customer engagements from technical discovery through implementation, deployment, adoption, and continuous optimization.
Validate solutions using real customer data, troubleshoot technical challenges, and continuously improve system performance and business outcomes.
Drive measurable business impact by identifying new use cases, increasing platform adoption, and helping drive growth and expansion within customer accounts.
Work closely with Product and Engineering in Israel to influence product direction based on customer feedback, implementation learnings, and real-world use cases.
Act as the technical owner throughout the customer engagement, building trusted relationships with both technical and business stakeholders.
Create reusable implementation playbooks, tools, and best practices that help scale the FDE function as our company grows.

We are hiring Senior Forward Deployed Engineers - the Technical Builders, responsible for deciding that leads who design, build, and deploy the most complex agentic AI solutions directly inside enterprise customer environments. You'll lead technical delivery on your team, mentor the next wave of engineers, and set the engineering standards that define how agentic AI gets deployed at scale. Partnering closely with a Deployment Strategist (Strategic Builder - a customer-facing advisor who shapes AI strategy and drives adoption), you'll own outcomes end-to-end, from architecture decision to production. Your passion for well-crafted software that solves real problems will be supported by best-in-class AI tools and a team of talented builders around you.

The Senior Builder Experience

Technical Ownership: Partner with a Deployment Strategist to own customer outcomes end-to-end. You're the senior technical authority in the room, ensuring deliverables meet the highest engineering standards, whether it was generated by an AI tool by a colleague or written by you directly.

AI-Supported Engineering: Cursor, Claude, and Salesforce coding products like Vibes are embedded in your daily workflow. The conventions and patterns you develop tend to propagate through the team because other Builders look to your work as reference.

Roadmap Influence: Your field experience routes directly to Product and Engineering. The gaps you hit and the edge cases you encounter in real life customer environments become the features they ship. Senior Forward Deployed Engineers are the most credible voice in agentic AIproduct evolution.

Continuous Innovation: You're expected to stay at the forefront - piloting emerging AI tools, experimenting with new models and frameworks, and sharing what you learn with your team and customers.

The Architect leads the design and implementation of scalable AI platforms and central services for AI, creating shared capabilities, tools, and frameworks that transform how our company builds, delivers, and operates products.
Beyond architecture, this role drives strategic, high-impact projects with powerful ROI that positively disrupt operations and elevate customer outcomes, improving efficiency, innovation, and product value across the company.
Strategic Objectives:
Accelerate AI Transformation across the organization by designing and operationalizing central AI services and a unified platform framework that powers key transformation initiatives, including Agentic Workflows.
Institutionalize AI Engineering and Governance Standards through common architecture, services, and enablement frameworks ensuring scalability, security, quality, and compliance.
Deliver measurable transformation outcomes through strategic, ROI-driven projects that reshape how our company's products are built and operated, directly benefiting customers and business performance.
Drive sustainable transformation at scale, balancing rapid innovation with operational excellence and long-term maintainability.
Key Responsibilities
Architect the AI Transformation Framework
Design and own the end-to-end architecture that enables the companys AI Transformation vision - spanning data, models, pipelines, APIs, and governance layers.
Define blueprints and integration standards to embed AI and automation throughout the SDLC, from ideation to delivery.
Build Generative AI Platforms and Central Services
Lead the design and implementation of the AI Enablement Platform and central AI services powering transformation initiatives such as Agentic Workflows and the Knowledge Hub.
Create scalable, secure, and modular AI components that can be leveraged across product lines and engineering domains.
Partner with infrastructure, platform, and security teams to operationalize LLM-based services, retrieval systems, and agentic automation flows.
Drive Strategic Transformation Projects
Lead cross-functional initiatives that deliver tangible operational and business impact - improving speed, quality, and cost-efficiency across the product organization.
Develop strong business cases and ROI frameworks to prioritize and communicate transformation value at the executive level.
Translate successful outcomes into reusable playbooks and AI cookbooks that scale across teams, roles, and product domains.
Technical Leadership and Enablement
Act as the senior technical authority and coach for AI transformation initiatives, guiding teams through architecture reviews, proofs of concept, and scale-up phases.
Mentor internal architects and tech leads to develop AI-native architectural competencies.

We are looking for a mission-driven BizOps Engineer to join our R&D team!
We specialize in advanced AI predictive models, focusing on LTV, churn, and intent to drive business growth.
As the BizOps Engineer, you will serve as both a platform architect and a hands-on builder. You will own the AI-native platform architecture and governance for all non-core product functions, including Sales, Operations, HR, Legal, and Finance, while also building, maintaining, and scaling custom AI solutions yourself to address specific departmental needs.
Reporting directly to the VP of R&D, this role begins as a high-impact Individual Contributor (IC) with a clear mandate to build and lead a dedicated engineering team as the function scales. Your primary focus will be designing and deploying infrastructure and security protocols while simultaneously delivering the bespoke AI tools that empower teams and drive operational efficiency.
You will have the autonomy to choose the most effective path forward for any given challenge, whether that means leveraging existing SaaS platforms, integrating open-source projects, or building custom solutions from scratch, always guided by the specific needs and projected ROI of the departments you support.
Responsibilities:
Architect and maintain the internal AI-native platform, while personally building and scaling custom AI solutions and automated workflows for cross-functional teams.
Establish and enforce security protocols, governance frameworks, and best practices to enable safe and compliant AI solution development across the organization.
Identify and scale platform enablement opportunities that allow departments to automate their own workflows using approved AI capabilities.
Monitor and manage organizational compliance for internal AI applications, ensuring data privacy and ethical standards are met at scale.

What You'll Do
- Own end-to-end solution design for enterprise deals - from first discovery call to signed SOW to production handoff.
- Lead technical discovery with CIOs, CTOs, and IT leads. Map their current stack (Priority / SAP / NetSuite / Salesforce / custom) and design the company blueprint.
- Architect multi-system integrations - ERP ↔ CRM ↔ e-commerce ↔ shipping ↔ AI Workers - using our company's MCP-native connector framework.
- Run live technical demos and POCs that prove value in days, not months.
- Partner with Sales on pricing, scoping, and risk assessment; be the "technical closer" on 6-7 figure deals.
- Partner with Product - bring real-world field signals back and influence the roadmap.
- Mentor the Professional Services team on architectural patterns and reusable process blueprints.

we are looking for a hands-on Tech Lead to join our R&D. Reporting directly to the Chief Architect, you will step into a rare opportunity with a fast-growing company to shape the technical future of our platform. You will serve as a technical anchor for the organization, driving the architectural evolution of our high-scale, cloud-native infrastructure built on AWS and Kubernetes, while pioneering the integration of AI across our product and engineering workflows.
Responsibilities:
Drive the technical roadmap for Firefly's platform, working closely with the Chief Architect: architecting new systems and features and continuously improving existing ones.
Lead architectural decisions across the platform's core surfaces: services, data pipelines, workflow orchestration, and multi-tenant infrastructure.
Stay hands-on in the code: build critical components, prototype new capabilities, and lead by example inside the development teams.
Establish the platform foundations: shared services, libraries, and standards used across teams.
Architect AI-powered capabilities into Firefly's product and drive AI-assisted development workflows that amplify engineering productivity across the org.
Drive end-to-end technical solutions, from API design and service boundaries to data modeling and deployment.
Build proofs-of-concept for critical paths and high-risk decisions, and act as the technical anchor for projects from design through delivery.
Write design documents, RFCs, and architectural decision records that drive cross-team alignment and capture the reasoning behind technical decisions.
Mentor engineers across teams through design and code reviews, and act as a focal point for technical questions across R&D.