We are a well-funded, early-stage startup building our Founding Solutions Engineering team to help build and own our enterprise customer motion from the ground up. This role is perfect for a hands-on, technically deep builder who thrives in fast-moving environments, enjoys making things work in the real world, and partners closely with founders, Product, and R&D to deploy and scale complex, AI-driven enterprise solutions.

You will own the technical side of the post-sale customer journey, from deployment and integration through adoption, expansion, and ongoing success, while helping define how our delivery function evolves as we grow.

Your Impact
Customer Onboarding & Process Analysis

Engage with customers post-close to understand workflows, operational processes, and deployment requirements.

Translate findings into clear implementation plans for AI-powered solutions.

Data, AI Models & Workflow Development

Partner with customers to assess data readiness and gather inputs for AI workflows.

Configure and integrate AI components into tailored, AI-driven workflows.

Collaborate with R&D to close data gaps and extend product capabilities when needed.

Deployment & Proof of Value

Own end-to-end solution deployment and ensure models meet performance and business value expectations.

Define success metrics and drive adoption post-launch.

Integration, Security & Rollout

Lead integrations with enterprise systems (e.g., Finance, ERP, email platforms), ensuring scalability and security.

Guide customers through security, compliance, and IT approval processes.

Plan and execute rollout to drive smooth implementation and adoption.

we are looking for a Senior II Software Engineer to join the CX Platform team, the foundational engineering team powering entire Customer Experience group. This is a high-impact, hands-on role at the intersection of backend engineering, AI infrastructure, and customer-facing product.

You'll work across the full platform stack (backend services, data pipelines, security, cost, and scale) with a meaningful and growing focus on AI infrastructure. We own the agentic platform for the entire Product Offering group: from building the LLM infrastructure and agentic workflows to ensuring they're reliable, observable, and safe in production.
What you'll be doing:

Own AI infrastructure for the Product Offering group. Design, build, and evolve the shared AI platform (agentic workflows, LLM integrations, observability, and guardrails) that CX product teams build on.
Ship agentic features end to end. Lead development of AI-driven capabilities using LangChain, LangFuse, and AWS Bedrock, from architecture through production deployment and monitoring.
Drive platform architecture. Set the technical direction for the CX backend (services, data pipelines, API patterns) with an eye for scalability, reliability, and developer experience.
Own core data foundations. Design resilient data-access patterns across Snowflake, Elasticsearch, Kafka, Redis, and MySQL; keep pipelines fast, fresh, and reliable.
Mentor and elevate. Help engineers across the CX group grow in backend craft, AI engineering, and system design thinking.
Collaborate cross-functionally. Work with product, design, and customer-facing teams to turn ambiguous problems into well-scoped, high-quality solutions.

This is a highly technical, hands-on leadership role for someone who loves solving complex engineering challenges.

You'll lead the architecture and development of our AI initiatives while remaining deeply involved in coding, technical decision-making, and mentoring the engineering team.

If you're passionate about building AI-native products, designing scalable systems, and leveraging the latest AI technologies to accelerate development-you'll fit right in.

What You'll Do:

Design and lead the architecture of complex AI-powered features and services.
Build scalable Full Stack solutions using Node.js and React.
Develop AI-native products using modern LLM technologies.
Drive technical decisions, architecture, and engineering best practices.
Mentor developers through hands-on technical leadership.
Work closely with Product, Design, and Customer Success to deliver impactful solutions.
Explore and adopt the latest AI tools to improve both our product and development workflows.

We develop the AI infrastructure that powers the AI experience throughout the product. We ensure the production AI platform is stable, reliable and secure.
Our mission is not only to build AI-powered features, but to enable every product team to build reliable, scalable, and high-quality AI experiences.
We work with modern LLM technologies, agentic workflows, MCP, retrieval systems, evaluation pipelines, distributed systems, and production-grade AI infrastructure, deploying to production multiple times a day.
Job responsibilities
What You'll Do
As a Tech Lead, you'll play a key role in shaping the future of AI .
You'll combine deep technical expertise with strategic thinking, helping multiple teams build production-ready AI experiences while driving engineering excellence across the organization.
In this role you will:
Lead the technical direction of one of AI domains.
Design scalable AI architectures and production-ready agentic systems.
Drive technical decisions around LLMs, Retrieval, Tool Calling, MCP, evaluation frameworks, and AI infrastructure.
Own complex cross-team initiatives from design through production.
Collaborate closely with Product, Data, Infrastructure, and Engineering teams to turn AI opportunities into customer value.
Help define engineering standards and best practices for building reliable AI systems.
Drive engineering excellence through architecture reviews, mentoring, and technical leadership.
Balance rapid experimentation with production-grade quality and scalability.
Evaluate emerging AI technologies and identify opportunities to improve our platform and customer experience.

As an AI Product Owner & AI Process and Agentic Designer, you will own the process of transforming complex workflows into scalable AI solutions, bridging the gap between business stakeholders and AI Engineers. You will lead business process analysis, identify agentic process opportunities, validate business value, and define solution designs that enable successful AI implementation across the organization.

Responsibilities

Business Process Analysis & Discovery
Partner with business stakeholders to map, document, and analyze existing workflows, identifying inefficiencies, bottlenecks, and manual processes ripe for automation.
Conduct discovery sessions and workshops to deeply understand business needs, pain points, and success criteria across departments.
Agentic Opportunity Identification
Evaluate workflows to pinpoint where agentic and AI-driven approaches can deliver the most value, distinguishing tasks suited to automation, augmentation, or full agentic orchestration.
Maintain a prioritized pipeline of AI/agentic opportunities, assessing each for feasibility, complexity, and impact.
Business Value Validation
Define and quantify the expected business value of proposed solutions (e.g., cost savings, time reduction, quality improvement, revenue impact) and build the business case for investment.
Establish success metrics and KPIs, and track realized value post-implementation to ensure outcomes match projections.
Solution Design & Definition
Translate business requirements into clear solution designs, including agentic process flows, decision logic, data inputs/outputs, integration points, and human-in-the-loop checkpoints.
Define guardrails, escalation paths, and fallback behaviors to ensure solutions operate safely and reliably.
Stakeholder & Engineering Bridging
Serve as the primary liaison between business stakeholders and AI engineers, translating business intent into technical requirements and engineering constraints back into business terms.
Own the product backlog, prioritize features, and clearly communicate scope, trade-offs, and timelines to all parties.
Implementation Enablement & Iteration
Guide solutions through the full lifecycle from concept to deployment, supporting testing, validation, and change management.
Gather feedback, monitor performance, and drive continuous refinement of deployed AI and agentic solutions.
Scalability & Standardization
Identify reusable patterns, components, and best practices to scale successful solutions across the organization.
Contribute to governance frameworks, documentation standards, and design principles for AI/agentic product development.

1. AI Architecture & Technical Leadership

Guide AI architectural direction across platform, focusing on system design, model lifecycle, and integration of AI components into product workflows.
Act as a senior technical reviewer and thought partner for complex or cross-team AI design decisions.
Provide technical oversight on areas such as exploring new models/technologies/opportunities for the company
Surface architectural risks, tradeoffs, and long-term implications, including cost, security and compliance aspects and clearly advise the VP of AI when certain technical directions should not be pursued.
This role influences judgment, clarity, and experience, not through blocking authority.

2. Hands-on Applied Innovation (Core Pillar | ~50%)

Spend at least 50% of time hands-on, building:
End-to-end AI prototypes
Technical demos and proofs of concept
Exploratory implementations of new AI capabilities
Drive applied innovation that:

De-risks new technologies
Demonstrates feasibility and impact
Informs product direction and business opportunities
Build fast, concrete examples that teams can learn from and extend.
Transition successful prototypes to team ownership for further development and scaling.
This role is expected to lead AI innovation by doing, while working closely with product, medical and engineering

3. Best Practices & Technical Enablement

Define and promote best practices for applied AI development, including:
Rapid prototyping and vibe coding.
Agent design, orchestration, and evaluation patterns
Experimentation, benchmarking, and validation workflows
Help teams align on shared technical patterns, tools, and standards.
Identify opportunities to consolidate duplicated efforts and improve cross-team coherence.
Lead technical deep dives, architecture discussions, and design reviews.
4. AI Compliance & Regulatory Enablement (Technical Scope)

Ensure Navinas AI development practices align with applicable AI regulations for a software product handling sensitive medical data.
Define and guide AI-specific compliance practices, including data usage, transparency, evaluation, and documentation expectations.
Support and contribute to AI-related compliance and regulatory documentation, in close collaboration with Legal, Security, and Medical Research teams.
Serve as a technical point of reference for AI compliance questions.

We are looking for a Senior Software Engineer to own and evolve the runtime platform that powers production AI agents.

This is a hands-on backend and platform engineering role for someone who combines deep TypeScript expertise, strong distributed-systems fundamentals, and exceptional production debugging skills with a practical understanding of LLMs and agentic systems.

You will work closely with engineers building AI agents. Your responsibility will be to provide the reliable runtime, infrastructure, abstractions, and observability they need to deliver new capabilities safely and quickly.

What youll do

Own and evolve the production runtime responsible for executing and orchestrating AI agents.
Design platform capabilities for agent execution, tool calling, streaming, state management, persistence, and long-running workflows.
Build resilient integrations with multiple LLM providers and model-serving platforms.
Design provider-routing and fallback strategies based on availability, latency, quality, and cost.
Implement retries, timeouts, circuit breakers, rate-limit handling, idempotency, and graceful degradation.
Ensure the platform remains available when external dependencies or infrastructure components experience outages.
Build reliable mechanisms for loading, caching, versioning, and recovering agent configurations and artifacts.
Create end-to-end observability for AI requests, including model, provider, agent, latency, token usage, cost, errors, retries, and fallback behavior.
Define dashboards, alerts, SLOs, and runbooks for production AI workloads.
Lead the investigation of complex production issues across application code, infrastructure, external providers, distributed state, and agent behavior.
Improve platform scalability, concurrency, latency, and resource efficiency.
Build reusable APIs and abstractions that allow agent developers to add capabilities without duplicating infrastructure logic.
Strengthen platform quality through integration testing, load testing, failure injection, and dependency-outage simulations.
Turn production incidents into architectural improvements, automated tests, monitoring, and operational safeguards.
Collaborate with product, infrastructure, and engineering teams to translate customer and business requirements into platform capabilities.
Mentor engineers and establish best practices for building and operating reliable production AI systems.

We are looking for a mission-driven BizOps Engineer to join our R&D team!
We specialize in advanced AI predictive models, focusing on LTV, churn, and intent to drive business growth.
As the BizOps Engineer, you will serve as both a platform architect and a hands-on builder. You will own the AI-native platform architecture and governance for all non-core product functions, including Sales, Operations, HR, Legal, and Finance, while also building, maintaining, and scaling custom AI solutions yourself to address specific departmental needs.
Reporting directly to the VP of R&D, this role begins as a high-impact Individual Contributor (IC) with a clear mandate to build and lead a dedicated engineering team as the function scales. Your primary focus will be designing and deploying infrastructure and security protocols while simultaneously delivering the bespoke AI tools that empower teams and drive operational efficiency.
You will have the autonomy to choose the most effective path forward for any given challenge, whether that means leveraging existing SaaS platforms, integrating open-source projects, or building custom solutions from scratch, always guided by the specific needs and projected ROI of the departments you support.
Responsibilities:
Architect and maintain the internal AI-native platform, while personally building and scaling custom AI solutions and automated workflows for cross-functional teams.
Establish and enforce security protocols, governance frameworks, and best practices to enable safe and compliant AI solution development across the organization.
Identify and scale platform enablement opportunities that allow departments to automate their own workflows using approved AI capabilities.
Monitor and manage organizational compliance for internal AI applications, ensuring data privacy and ethical standards are met at scale.

we are looking for a Senior Software Engineer to join the AI Engineering team in a role focused on embedding directly with business teams to drive AI transformation. Be at the forefront of Applied AI. This role is outward-facing: you will engage with GTM and G&A functions - Sales, Marketing, Finance, HR, Legal, Customer Success - and fundamentally alter how these teams operate with AI.
What you will be doing:

Embed with GTM and G&A teams (Sales, Marketing, Finance, HR, Legal, Procurement, Customer Success) to identify, scope, and prioritize the highest-impact AI opportunities within each function, and act as both product manager and engineer for these initiatives.
Own the full lifecycle of each solution, from requirements gathering through deployment to adoption measurement and iteration, with a focus on business outcomes.
Serve as the primary technical partner and AI advisor for business function leaders, translating their needs into engineering plans and helping them develop their own AI fluency.
Develop and deliver hands-on AI enablement and training for non-R&D teams, building their ability to use AI tools independently and effectively.
Collaborate with the team to leverage shared infrastructure (MCP servers, RAG systems, evaluation frameworks, guardrails) while feeding back requirements from the field.
Measure and report on AI adoption impact - unlocking new opportunities, process improvements, and capability gains - to build the case for continued investment and to guide prioritization.

MA?LYS is a fast-growing global body care brand, built on a proprietary e-commerce platform, deep consumer insights, and a relentless focus on performance. Millions of women worldwide use our products, and we are on a mission to become one of the most influential body care brands globally.
We operate at extreme velocity, with high standards and an obsession with results. We believe in challenging conventional thinking, making data-driven decisions, and moving quickly from idea to execution.
We are looking for a Head of AI to build and lead MA?LYS' AI transformation journey, serving as a rare opportunity for a highly strategic and deeply hands-on builder who thrives at the intersection of business, technology, and execution. In this role, you will have the ultimate playground to shape how our entire company operates, influence every major function, and create a lasting competitive advantage for a leading body care brand. Initially operating as an individual contributor partnering closely with the CEO and the Management Team. Over time, you will transition to build and lead a small, high-performing team as AI becomes an increasingly critical capability across our global e-commerce and retail operations.
To thrive in our high-pace environment, you must think like an owner, not a consultant, and be equally comfortable discussing macro business strategy with executives as well as writing code to solve a messy problem yourself. You are someone who embraces ambiguity, enjoys building from scratch, and is completely obsessed with execution. You possess the high emotional intelligence and empathy required to collaborate with non-technical stakeholders and build trust, yet you maintain the thick skin, resilience, and great sense of humor needed to handle direct communication and rapid structural pivots. Most importantly, you maintain an uncompromising commitment to quality and process improvement, ensuring that every automation or workflow you deploy actively drives our core business metrics forward without requiring hand-holding or constant reminders.
Your life at MA?LYS will look like…
* Define and lead the company's AI strategy and execution roadmap.
* Identify the highest-impact opportunities for AI across all business functions.
* Prioritize initiatives based on measurable business value, speed of implementation, and scalability.
* Design, build, deploy, and continuously improve AI-powered workflows, tools, automations, and agents.
* Translate business challenges into practical AI solutions that improve performance, efficiency, and decision-making.
* Develop production-ready applications and workflows using modern AI technologies, APIs, agents, and automation frameworks.
* Drive adoption and behavioral change across teams.
* Partner directly with business leaders to identify opportunities and implement solutions.
* Evaluate emerging technologies, models, vendors, and platforms.
* Establish governance, standards, architecture, and best practices for AI development.
* Define and track success metrics for every AI initiative, ensuring measurable impact on growth, productivity, speed, efficiency, or cost.
You will thrive in this role if you have…
* Strong technical foundation in Computer Science, Software Engineering, Data Science, or a related field.
* 5+ years of experience building technology, data, AI, automation, or software solutions in high-performance environments.
* Proven experience identifying business opportunities and translating them into deployed AI products, agents, automations, or workflows that drive measurable business impact.
* Hands-on experience working with modern generative AI technologies, LLMs, agent frameworks, APIs, embeddings, automation platforms, and production deployments.
* Strong proficiency in Python, SQL, APIs, and data-driven application development.
* Deep understanding of business operations, growth metrics, p