Join our Analytics Research team and help shape next-generation Customer Engagement and Interaction Analytics solutions. You will design, research, and productionize advanced NLP and agent-based AI capabilities that autonomously reason, plan, and act across complex customer interaction workflows.
Youll work end-to-end-from foundational research and rapid experimentation to scalable deployment-building systems that combine LLMs, tools, memory, and orchestration to deliver trusted, enterprise-grade AI used by customers worldwide.
What Youll Do:
Research, design, and develop state-of-the-art NLP, LLM, and Agentic AI systems
Build and evolve autonomous and semi-autonomous agents for interaction analysis and customer engagement use cases
Advance analytics capabilities using reasoning, planning, tool use, and multi-agent collaboration
Tackle complex research problems over large-scale conversational and multimodal data
Collaborate on broader analytics initiatives, including scalable ML systems and data-intensive pipelines
Design and run experiments, evaluate agent behavior and model quality, and communicate results clearly
Take solutions from prototype to production, balancing research innovation with robustness and performance
Requirements: M.Sc. or Ph.D. in Computer Science, AI, Data Science, or equivalent practical experience
2-3+ years of industry experience in applied ML, NLP, or AI research
Strong foundation in Machine Learning, Deep Learning, and modern LLM-based architectures
Hands-on experience with PyTorch and/or TensorFlow
Proven experience with NLP and transformer-based models
Familiarity with or strong interest in Agentic AI concepts (tool use, planning, memory, orchestration, evaluation)
Strong problem-solving skills and algorithmic thinking
Excellent programming abilities and experience delivering production-quality systems
Proven ability to design experiments, analyze results, and present insights
Strong collaboration and communication skills
Nice to Have:
Experience building or evaluating LLM-based agents or multi-agent systems
Experience owning full ML lifecycles in production environments
Familiarity with large and complex codebases and system-level design
Experience with Linux/Windows, cloud platforms (AWS, Azure), and scalable AI infrastructure
Background in speech analytics, conversational AI, or customer interaction data
This position is open to all candidates.