We are expanding our global team of consulting engineers to further our ongoing plans for worldwide growth!
We work with customers of all shapes and sizes in all verticals, from tier-1 banks to small web startups, on a variety of interesting use cases from e-commerce platforms to trading systems to social media applications. Solve interesting problems, gain incredible cross-stack experience, work with the best and brightest people in the business, network with industry leaders, and see new places - all in a days work!
Our consulting exists to support the development of our customers vision, accelerate customers time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to the cloud. Our consulting solutions ensure that organizations get the best out of us.
Be one of the recognized experts in this rapidly growing field in a high-growth software company successfully challenging the status quo of the database industry. You will have abundant opportunities to meaningfully impact the growth of our business in your region.
We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model.
Position Expectations:
As a core member of the Professional Services team, you will
Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release configuration, system testing, production operations, application optimization, and best practices adoption
Deliver customer classroom-based training to architect, developer and operations roles
Work as part of a wider delivery team comprising fellow consulting engineers, project managers and account teams
Cultivate your individual reputation as a trusted advisor to guide us and our customers into the future
Partner with Product and Engineering teams to influence the direction of the product roadmap
Success Measures:
As a Consulting Engineer you will be successful in this role when you can execute the following:
Become a field expert
Communicate complex technical proposals simply and convincingly to a wide range of audiences
Gain a reputation as a trusted advisor with your clients, large and small
Ensure your clients success with their endeavors
Maintain the required level of billable utilization
Influence our product development by contributing experience from the field
Successfully communicate the product roadmap to external clients
Constantly work on improving yourself, our products and our team.

We are looking for an experienced Tier 3 Support Engineer to serve as a key technical expert, leading the resolution of complex application, networking, and security challenges.
This role is ideal for a highly technical, customer-facing professional with strong experience in network architecture, firewalls, and cloud-based systems, who thrives on solving complex problems and taking initiative in high-impact situations.
Youll be part of a rapidly evolving Exposure Management platform within our company, operating in a true multi-vendor security ecosystem. In this role, you will gain broad exposure to the full security stack and real-world attack scenarios across leading technologies - making it an excellent opportunity for engineers who are passionate about staying at the forefront of modern cybersecurity.
Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring issues and contribute to permanent fixes or workarounds.
Collaborate with development and product teams to address root causes and improve application reliability.
Customer Communication:
Maintain clear, professional, and proactive communication with customers throughout the support lifecycle.
Ensure solutions are tailored to meet customer needs while setting accurate expectations.
Professional Services Collaboration:
Partner with sales and other internal teams to deliver professional services, enhancing customer adoption and satisfaction.
Assist with onboarding, integrations, and custom configurations as needed.

As the worlds leading vendor of Cyber Security, facing the most sophisticated threats and attacks, weve assembled a global team of the most driven, creative, and innovative people. At our company, our employees are redefining the security landscape by meeting our customers real-time needs and providing our cuttingedge technologies and services to an ever-growing customer base. our company Software Technologies has been honoured by Time Magazine as one of the Worlds Best Companies for 2024. We've also earned a spot on the Forbes list of the Worlds Best Places to Work for five consecutive years (2020-2024) and recognized as one of the Worlds Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us. Your role in a nutshell We are looking for an experienced Solutions Architect to join our rapidly expanding Secure Service Edge business. This role involves overseeing all technical Proof of Concepts (POCs) within the Secure Service Edge domain and offering customers both technical expertise and strategic guidance.
Key Responsibilities
Provide guidance on technical and strategic aspects of customer engagements.
Provide POC and Eval guidance, support and strategic thinking in designing and improving new or existing processes.
Lead and manage different sales engineering opportunities, ensuring alignment with company objectives and sales targets.
Collaborate with sales teams to identify customer requirements and tailor solutions that address their needs.
Provide technical expertise and support during the sales process. Develop and maintain strong relationships with key customers and partners.
Work closely with product management and engineering teams to relay customer feedback and influence product development. Stay up to date with industry trends, competitor products, and market intelligence
Conduct technical presentations and demonstrations to showcase the value of our products and conduct C-level meetings.
Act as a liaison between the sales and product teams, providing valuable insights for product enhancements.

Were looking for a skilled and strategic Solution Architect to join our AI Security group. In this role, youll own complex customer projects, bridge the gap between the field, R&D and PM. Youll work closely with internal teams and customers to address technical challenges, enhance our platforms capabilities, and drive successful customer implementation and outcomes. Your work will directly influence product evolution, customer adoption, and enable scalable success across the organization.

What Youll Do

Act as the technical point of contact and lead complex customer engagement projects across pre-sale and post-sale efforts.
Partner with internal teams and customers to implement and integrate AI Sec solutions, ensuring technical feasibility and alignment with business needs.
Act as a platform expert, collaborating with Product and Engineering teams to translate customer challenges into new features and technical solutions.
Troubleshoot complex technical issues, working with cross-functional teams to resolve challenges quickly and effectively.
Collaborate closely with Sales, Customer Success, Product Management and R&D to accelerate the sales process, manage escalations, and maintain alignment across teams.
Design and implement ad-hoc technical solutions and automation to enhance pre-sale, post-sale, and internal operations.
Continuously improve internal workflows, tooling, and best practices to support a growing customer base and field team.
Drive pre-sales engagements to a technical win and post-sales engagements to success.

we are looking for a Technical Solution Architect to join our Solutions team. In this role, you will work closely with customers, Sales Engineers, Product, and Engineering to deliver successful Proofs of Concept (POCs) and solve complex technical challenges.
Everyone at our company is a builder. In this role, youll contribute directly to the company platform by building product features, developing proof-of-concepts for customers, and creating internal tools that improve, streamline, and accelerate the POC process.
This is a highly hands-on position for someone who enjoys diving deep into customer environments, working with data, building technical solutions, and creating value beyond the product itself. You'll play a key role in helping enterprise customers realize the full potential of our AI security platform while influencing product direction through real-world customer feedback.
What You'll Do
Lead the technical execution of customer Proofs of Concept (POCs), from initial design through successful delivery.
Partner with Sales Engineers to provide deep technical expertise throughout the sales cycle.
Build tools to accelerate deployments and demonstrate customer value.
Participate in customer workshops, architecture discussions, and live debugging sessions.
Analyze raw customer data to uncover insights and validate platform capabilities.
Design creative technical solutions that address customer use cases, even beyond the platform's out-of-the-box capabilities.
Troubleshoot complex technical issues across customer environments and work closely with Engineering to resolve them.
Collaborate with Product and R&D to communicate customer feedback and influence future product capabilities.
Build technical best practices, reusable assets, and implementation playbooks to improve future deployments.
Serve as a trusted technical advisor throughout the customer journey.

Required Technical Support Engineer
Are you up for the challenge?
As a Technical Support Engineer you will
Respond promptly and professionally to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
Work to meet and exceed internal and external SLAs
Identify and diagnose software issues, and guide customers through step-by-step resolutions.
Escalate complex technical issues to higher-level support teams when necessary, ensuring proper documentation and follow-up.
Assist customers with product installations, configurations, and updates.
Collaborate with cross-functional teams, including developers and engineers, to address customer concerns and provide effective solutions.
Document and maintain records of customer interactions, inquiries, comments, and actions taken, utilizing the ticketing system.
Provide proactive customer education and self-help resources to reduce repetitive inquiries and improve customer satisfaction.
Collaborate with the Quality Assurance team to identify and report software bugs and usability issues.
Help develop and implement support methodologies, build workflows and define support operations
Gather customer feedback and share it with QA, R&D, Engineering, and Production teams.
Strive for best-in-class support experience and drive exceptional CSAT results
Stay up-to-date with product knowledge, industry trends, and technology advancements to provide accurate and efficient support.

Were looking for a Senior Data & Analytics Architect to join our team and work directly with startup CTOs, engineering teams, and account teams. This is a hands-on, customer-facing architecture role where you will design and deliver production-grade data platforms on AWS.
The role is focused on turning real business problems into working systems, from early discovery and architecture design to supporting implementation. This is not a pure strategy or management role, its about making clear technical decisions and ensuring they hold up in production.
📍 Work location: hybrid from Tel Aviv
Key Responsibilities
Design and deliver end-to-end data platforms on AWS, covering ingestion, storage, processing, and serving layers, including Well-Architected reviews and contribution to SOWs and HLDs
Work directly with startup customers to understand requirements, challenge assumptions, and shape practical solutions
Lead technical discussions, workshops, architecture reviews, and POCs
Translate ideas and early concepts into clear architectures, including HLDs, SOWs, and implementation direction
Make and explain trade-offs across cost, performance, scalability, and complexity
Stay close to delivery, supporting teams to ensure solutions are implemented correctly
Collaborate with Data Engineers, DevOps, Solution Architects and Account Managers to move projects from concept to production
Contribute to internal standards, reusable patterns, and reference architectures
Operate in a fast-paced, project-based environment with multiple customer engagements
Stay up to date with modern Data Engineering and Analytics practices, and contribute to internal enablement, patterns, and knowledge sharing
Work in a customer-facing environment that includes occasional travel, both locally for meetings and events, and internationally around once per quarter

We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Real-time Data Platform. Youll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with at scale.
What Youll Do:
Troubleshoot and resolve technical issues for customers across diverse environments (cloud, hybrid, on-prem).
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Participate in real-time customer remediation efforts and live incident resolution.
Act as a customer advocate to ensure timely and accurate issue resolution.
Support enterprise customers with mission-critical systems and real-time data use cases.
Assist with new deployments, configuration guidance, and performance tuning.
Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
Contribute to a collaborative, agile, and globally distributed support team.

we are looking for a Senior Software Engineer to join a strong and dynamic AI Engineering team. We are the focal point for AI initiatives , striving to constantly bring innovation and leverage AI capabilities across all company teams and products.

Today, AI is central to how operates, across the entire organization. It allows us to move fast and release features at a rapid pace, empowers non-technical to utilize AI tools for increased efficiency, and provides the backdrop for much of the innovation currently occurring in the company.

If this kind of working environment sounds exciting to you, if you understand that Engineering is about building the most effective and elegant solution within a given set of constraints - consider applying for this position.
What you will be doing:

Design, build, and maintain reusable AI capabilities - including models, tools, APIs, and platforms that power both internal and customer-facing solutions.
Develop and maintain our internal MCP server that easily and securely exposes vast data stores to AI agents.
Create and implement robust evaluation frameworks and AI guardrails to safeguard value and ensure model reliability.
Establish deep expertise and sustainable AI engineering practices.
Promote AI readiness and track adoption across the company to build lasting impact.
Build and optimize RAG (Retrieval-Augmented Generation) systems.
Take full ownership of projects: from gathering requirements from non-technical internal users to development, deployment, and operation.
Act as a consultant and advocate for AI engineering, helping other teams leverage the platforms and tools you build.
Partner with teams across to accelerate AI adoption and productization efforts.