דרושים » הנדסה » Program Manager - Business Operations

Were looking for a hands-on, tech-savvy team member to help manage and improve our Customer Care AI chatbot. You'll maintain the chatbot, enhance workflows and prompts, monitor performance, and work closely with cross-functional teams to deliver a smooth, optimized experience for both users and agents.

What am I going to do?:

* Maintain and manage the AI chatbot instructional conversations
* Optimize workflows and prompts to improve deflection rate and CSAT
* Manage and monitor AI agent behaviors and logic
* Monitor and analyze conversations and chatbot performance metrics
* Collaborate with customer-facing and product teams to align AI behavior with business goals
* Stay ahead of the curve with the latest in AI, automation, and chatbot best practices
* Maintain clear and up-to-date technical documentation

Equal opportunities:
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

The AI Transformation Architect plays a central role in driving our companys enterprise-wide AI transformation. Reporting to the VP of AI Transformation, this role defines and builds the technical and architectural foundations that power our AI-driven software organization.
The Architect leads the design and implementation of scalable Generative AI platforms and central services for AI, creating shared capabilities, tools, and frameworks that transform how our company builds, delivers, and operates products.
Beyond architecture, this role drives strategic, high-impact projects with powerful ROI that positively disrupt operations and elevate customer outcomes, improving efficiency, innovation, and product value across the company.
Strategic Objectives
Accelerate AI Transformation across the SDLC by designing and operationalizing central AI services and a unified platform framework that powers key transformation initiatives, including Agentic Workflows.
Institutionalize AI Engineering and Governance Standards through common architecture, services, and enablement frameworks ensuring scalability, security, quality, and compliance.
Deliver measurable transformation outcomes through strategic, ROI-driven projects that reshape how our companys products are built and operated, directly benefiting customers and business performance.
Drive sustainable transformation at scale, balancing rapid innovation with operational excellence and long-term maintainability.
Key Responsibilities
Architect the AI Transformation Framework
Design and own the end-to-end architecture that enables the companys AI Transformation vision - spanning data, models, pipelines, APIs, and governance layers.
Define blueprints and integration standards to embed AI and automation throughout the SDLC, from ideation to delivery.
Build Generative AI Platforms and Central Services
Lead the design and implementation of the AI Enablement Platform and central AI services powering transformation initiatives such as Agentic Workflows and the Knowledge Hub.
Create scalable, secure, and modular AI components that can be leveraged across product lines and engineering domains.
Partner with infrastructure, platform, and security teams to operationalize LLM-based services, retrieval systems, and agentic automation flows.
Drive Strategic Transformation Projects
Lead cross-functional initiatives that deliver tangible operational and business impact - improving speed, quality, and cost-efficiency across the product organization.
Develop strong business cases and ROI frameworks to prioritize and communicate transformation value at the executive level.
Translate successful outcomes into reusable playbooks and AI cookbooks that scale across teams, roles, and product domains.
Technical Leadership and Enablement
Act as the senior technical authority and coach for AI transformation initiatives, guiding teams through architecture reviews, proofs of concept, and scale-up phases.
Mentor internal architects and tech leads to develop AI-native architectural competencies.

About the Role We are building an AI-driven future at our company, and we need an exceptional AI Engineer to join our new AI Department. This is a unique opportunity to work in a startup environment within a growing company, where youll take ownership of AI and ML initiatives, build cutting-edge solutions, and influence the direction of our AI products. The role has strong leadership potential and is suited for individuals who are passionate about solving complex problems and making a real impact. What Youll Do
* Research, design, and implement LLM-based products and infrastructure.
* Collaborate with data scientists, data engineers, product teams, and backend engineers to integrate AI solutions into products.
* Take full ownership of AI engineering pipelines from experimentation to production.
* Utilize cloud-based AI deployment strategies, particularly within AWS.
* Develop and maintain high-quality, scalable, and efficient code.

When leading companies choose our company Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use our company Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales our companys by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to our company Cloud products.
As a Customer Engineer, you will partner with technical Sales teams as a subject matter expert in Artificial Intelligence and Machine Learning (AI/ML) to differentiate our company Cloud to our customers. You will help prospective and existing customers and partners understand the power of our company Cloud, develop creative cloud solutions and architectures to solve their business issues, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on our company Cloud. You will have excellent technical, communication and organizational skills. You will partner with internal engineering stakeholders to improve products and build solutions, optimizing for results when in production and identifying innovative ways to multiply the impact of the team as a whole.

our Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage our companys cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to our company Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
Share in-depth AI/ML expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to our company Cloud.
Work directly with our company Cloud products to demonstrate and prototype integrations in customer and partner environments.

we are looking for an AI Platform Engineer to revolutionize engineering productivity and drive AI-powered innovation across the organization. This role is part of our Platform Engineering initiative, focused on enabling engineers and product teams with cutting-edge AI tools, automation, and scalable AI platforms.
If youre an innovator at heart, passionate about leveraging AI to solve complex problems, and thrive in an environment where experimentation and entrepreneurship are encouragedthis role is for you.
Responsibilities:
 Develop and integrate AI-powered solutions to enhance engineering productivity, automate workflows, and improve developer efficiency.
Evaluate and implement state-of-the-art AI platforms (ChatGPT, Claude, Gemini, custom models) to solve engineering and operational challenges.
Design and maintain AI-driven internal platforms such as knowledge management systems, AI-enhanced coding assistants, intelligent automation tools, and AI-powered chatbots.
Work alongside engineering, DevOps, and product teams to embed AI into everyday development workflows.
Lead Proof-of-Concept (PoC) projects, experimenting with LLMs, generative AI, and automation frameworks to create tangible business impact.
Stay ahead of emerging AI trends, researching and implementing cutting-edge AI models and tools.
Build scalable AI infrastructure that integrates with cloud environments (AWS, GCP, Azure) and engineering toolchains.
Promote a culture of innovation, empowering teams to embrace AI-driven solutions and fostering AI adoption across the organization.

Were looking for an experienced AI Project Manager to lead and coordinate cross-functional projects within our AI Group. You will partner with research, data science, and product leaders to translate strategy into action, managing timelines, dependencies, and priorities for our most advanced AI initiatives.
Responsibilities
Lead the planning, execution, and delivery of multiple AI projects across research and production teams.
Partner with AI scientists, ML engineers, and product stakeholders to define goals, success metrics, and execution plans.
Establish and maintain clear project roadmaps, ensuring alignment with the AI Groups strategic priorities.
Manage communication across technical and non-technical stakeholders, providing visibility into progress and blockers.
Drive agile processes within AI teams to support experimentation, iteration, and scalable delivery.
Identify and mitigate project risks, ensuring smooth collaboration across research, data, and engineering functions.
Promote a culture of technical rigor, transparency, and innovation within the AI Group.

Required Software Engineer - Al Platform
About Us
We help modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, weve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over ~4500 midsize and multinational companies and over 1 Milion users.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
What this role is really about
Were building our internal AI Platform as a foundation that enables safe, scalable, and cost‑effective AI across the company. Our mission is to support internal business units in becoming more productive and driving business growth. As a Software Engineer on Business Innovation (Internal), youll develop high‑leverage platform capabilities used by Product, Customer Success, Sales, Operations, Data, and IT. Youll work across the entire stack, from APIs and services to data and UI. transforming business requi
Build core AI platform services - Design and implement agent orchestration, prompt management, RAG, Connectors, and evaluation pipelines that power AI experiences across the company.
Develop complex agentic workflows - Develop a multi-step workflow that coordinates tools and services with proper observability, guardrails, and cost controls (using OpenAI Agent SDK, LangGraph, or a similar framework).
Build LLM evaluation and optimization systems -Develop evaluation harnesses, offline/online experiments, prompt-testing frameworks, and dashboards to balance quality, latency, and spend across all AI services.
Ship the internal AI portal - Build user-facing products that democratize AI access: prompt directories, agent designers, templates, approval workflows, and more.
Ensure security and compliance - Develop RBAC, data classification, PII redaction, audit logging, and policy enforcement.
Create robust integrations - Connect the platform with Salesforce, NetSuite, Slack, Snowflake, HRIS, and other critical business systems.
Establish operational excellence - Implement CI/CD, testing strategies, monitoring/tracing, and SLOs for high-reliability services.
Enable developers - build SDKs, CLIs, and templates that help teams create safe, scalable AI workflows. Lead technical discussions and write design documentation.

We are seeking a highly skilled and motivated Team Leader to build and lead a new team dedicated to developing orchestration tools and software solutions for AI datacenters.
The main goal of this team is to design and deliver customer-focused orchestration platforms that simplify the deployment, management, and monitoring of large-scale AI workloads.
This role combines technical leadership with hands-on development, covering the entire AI datacenter ecosystem including switches, hosts, smart NICs, GPUs, ROCm, and RCCL. The team will primarily develop in Python, complemented by modern full-stack technologies for user interfaces and control systems.
Key Responsibilities:
Lead and mentor a team of engineers building orchestration tools that manage complex AI datacenter infrastructures.
Define the teams vision, roadmap, and architecture for orchestration solutions that enhance customer experience and operational efficiency.
Design and implement distributed control and orchestration systems using Python and full-stack frameworks.
Collaborate with networking, compute, and AI acceleration teams to integrate orchestration capabilities across all datacenter components (switches, NICs, GPUs, and software stacks).
Work closely with product, QA, and DevOps teams to identify customer requirements and translate them into scalable, production-grade orchestration platforms.
Ensure software reliability, scalability, and maintainability through strong design principles, testing, and CI/CD practices.
Foster a culture of innovation, technical excellence, and cross-functional collaboration.

We're looking for an Autonomous Product Manager to supercharge efficiency across internal teams. If you love turning messy, multi-team processes into elegant, automated workflows with GenAI and agentic systems and you enjoy shipping pragmatic solutions that measurably reduce cycle time and operational cost this role is perfect for you.

In this role you'll:
Own cross-company automation initiatives end-to-end from discovery and scoping through MVP, rollout, and continuous improvement

Map complex processes and identify leverage points for automation and assisted workflows

Leverage GenAI and automation platforms (like n8n) to build and deploy agent-based products, taking them from concept to full production

Operate in a microsquad leveraging existing platforms and your hands-on skills to deliver products from early POC to working solutions in production

Instrument everything define baselines, ship dashboards, and track impact (hours saved, cycle time, accuracy rates, SLA adherence, auditability)

Shepherd change management with stakeholders through crisp docs, training sessions, feedback loops, and landing new ways of working

Partner deeply with engineering, data, and design teams to prioritize the highest-ROI bets and de-risk launches

We are looking for an exceptional MLOps Team Lead to own, build, and scale the infrastructure and automation that powers Labs state-of-the-art Large Language Models (LLMs) and AI systems.
This is a technical leadership role that blends hands-on engineering with strategic vision. You will define MLOps best practices, build high-performance ML infrastructure, and lead a world-class team working at the intersection of AI research and production-grade ML systems.
You will work closely with LLM Algorithm Researchers, ML Engineers, and Data Scientists to enable fast, scalable, and reliable ML workflows covering everything from distributed training to real-time inference optimization.
If you have deep technical expertise, thrive in high-scale AI environments, and want to lead the next generation of MLOps, we want to hear from you.