DRS RADA is a global pioneer for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance. Join Our Team as a RMA Manager at DRS RADA Technologies! Key Responsibilities:
* Manage the Service calls and RMA processes ,systems and tools
* Define and manage Service’s KPI’s
* Coordinate company’s resources for achieving SLA commitments
* Manage sales administration activities
Requirements: * 3 years of relevant experience (RMA, SLAs, Service) with complex hardware products
* Experience as a large programs ILS program manager
* Experience from defense companies – advantage
* A team player and great communicator, comfortable working with multiple interfaces simultaneously.
* Knowledge in providing technical support and product maintenance life-cycle.
* Excellent analytical and problem solving skills
* Customer orientation and excellent interpersonal skills
* High level of English verbal and written
This position is open to all candidates.