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2 ימים
Location: Tel Aviv-Yafo
Job Type: Full Time
Required Technical Support Engineer- Tier 2
Description
We are redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companiesincluding Coinbase, MetaMask, Uniswap, Backpack, Stellar, and othersto detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats.
We are backed by top-tier global investors including Sequoia Capital, Ribbit Capital, and Cyberstartsfirms known for supporting the most innovative and influential companies in technology and cybersecurity.
As the Technical Support L2 Engineer, based in Tel Aviv, you will have the unique opportunity to build and scale our L2 support function from the ground up and be a part of the Blockchain security future . Reporting to the Head of Customer Support, you will help our customers with their most pressing issues, protecting end-users from being scammed, creating real impact.
This role is meant for a true builder. As the first hire, youll be a major player in building the support process for cutting edge new Blockchain security products, becoming subject matter expert and trusted advisor for our customers, engaging directly with our engineering and product team, and learning our product directly from them.
What Youll Do -
Provide expert-level technical support for our applications, diagnosing and resolving complex issues with aggressive resolution times.
Analyze sophisticated problems related to system performance, configuration issues, API integrations, Web3 security threats, and blockchain-related incidents.
Monitor system performance metrics, API health, and security incident alerts.
Serve as the primary point of contact for escalated customer issues, maintaining clear communication with stakeholders.
Coordinate with Engineering, Product Management, and Field Services teams to resolve complex technical challenges.
Identify opportunities for the support team to take on additional responsibilities and develop subject matter expertise.
Create and maintain comprehensive playbooks, troubleshooting guides, and internal documentation.
Develop tools and automation to improve support efficiency and reduce resolution time.
Maintain strict compliance with security policies and procedures, particularly when handling sensitive customer data.
Requirements:
3+ years of experience in an L2 support role.
Solid knowledge of databases, query optimization, and dashboard creation using Snowflake, SQL, and data visualization tools
Strong understanding of cybersecurity concepts, threat detection, incident response, and security best practices in Web3 environments
Working knowledge of networking concepts, including TCP/IP, DNS, VLANs, VPNs, and network troubleshooting methodologies
Proven troubleshooting abilities, analytical thinking, and systematic problem-solving approach for complex technical issues
Excellent written and verbal communication skills for technical documentation, customer interactions, and cross-team collaboration.
This position is open to all candidates.
 
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a visionary Support Engineer Tier 1 to join the our company team. In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges
Responsibilities:
Provide technical support for our company customers around the world.
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and can-do attitude.
Be a focal point for the customers needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
Track and monitor customer status and identify both areas of concern and growth opportunities.
Be a part of building and expanding the companys Global Support Services.
Requirements:
Strong will and aspiration in making the first step in the Networking and Information Systems Security industry.
Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers.
CCNA Certification or equivalent knowledge level.
Familiarity with VPNs, IPSEC, security protocols, and standards.
Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments.
Excellent oral and written communication skills with a passion for working with customers.
Fluent English, both written and spoken - a must
Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous tasks.
Ability to work effectively and thrive in a fast-paced environment.
Ability to work with a globally dispersed, cross-cultural team
Team player
Commitment is required for a minimum of 5 shifts a week as well during weekends and public holidays.
Experience working with Cloud, SaaS technology provider- Advantage.
Previous experience as a Support Engineer (Tier 1 security companies) - Advantage.
This position is open to all candidates.
 
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06/08/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Required Technical Support Engineer
Tel Aviv District, Israel
About the job
As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. Collaborate with engineering and product teams to swiftly investigate and resolve complex technical issues, particularly those related to data synchronization with ERPs, banks, and third-party systems, while delivering an exceptional customer experience.
In this role, you will be responsible for:
Take full ownership of technical issues escalated by the Onboarding Managers, Customer Support and Customer Success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication.
Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact.
Provide expert technical support on Integrations with different ERPs (NetSuite, QuickBooks, Sage Intacct, etc.), Cards products, and REST APIs while working closely with internal operational teams to ensure seamless customer resolution.
Diagnose and troubleshoot ERP-related technical issues, including integrations with other systems, driving robust resolutions.
Work closely with team leadership to identify emerging issues before they become widespread, contributing to proactive risk mitigation.
Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability.
Maintain internal documentation and actively contribute to knowledge-sharing across the team.
Requirements:
About you:
3+ Years of Experience: Experience in roles such as Technical Support, Product Support, or customer-facing technical roles, particularly within FinTech, SaaS, Financial Management, or Accounts Payables sectors.
Database and Troubleshooting Experience: Proven skills with relational databases and SQL, along with proficiency in handling MongoDB for troubleshooting.
API Integration Experience: Experience troubleshooting API integrations and familiarity with tools like Postman is an advantage.
Workflow Understanding and Communication: Ability to understand complex workflows and effectively communicate solutions across R&D, Product, and customer-facing teams.
Global and Remote Collaboration: Experience working with remote team members, including those based in the U.S. and Colombia, successfully collaborating across different time zones.
Required Skills:
Troubleshooting and Problem-Solving Skills: Excellent analytical abilities with a strong customer-centric mindset.
Communication Skills: Strong written and verbal communication skills with the ability to translate complex technical issues into clear, customer-friendly explanations.
API and Data Structure Familiarity: Familiarity with APIs (SOAP and REST) and reading XML and JSON files is a plus.
Work Environment Adaptability: Experience thriving in a fast-paced environment, managing multiple priorities and customer escalations effectively.
Remote Management Adaptability: Ability to work effectively under a manager located in the U.S. or Colombia, demonstrating flexibility and accountability.
Personal Attributes: Self-motivated, quick learner, adaptable, and an effective team player.
This position is open to all candidates.
 
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1 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a highly motivated Technical Support Engineer to join our team and help us shape the future of internal developer portals, while helping our users get the most out of Port - troubleshooting issues, advising on best practices, and directly influencing how we improve the product

Acting as a key link between our users and our engineering team, you'll help shape both customer experience and product direction through problem solving and collaboration. If youre passionate about solving complex technical problems, thrive on collaboration, and want to contribute to the future of platform engineering, we want to hear from you.

What youll do:

Act as a trusted advisor: Support \users as they integrate with technologies like Kubernetes, Terraform, and Cloud Platforms (AWS, GCP, Azure).
Resolve issues end-to-end: Triage, investigate, and resolve technical support tickets. Escalate when necessary while owning follow-through.
Collaborate cross-functionally: Work closely with R&D, Product, Sales Engineering, and Customer Success to deliver a seamless support experience.
Be the voice of the customer: Surface trends, bugs, and usability pain points to Engineering and Product teams.
Contribute to knowledge: Build and improve internal and external documentation, tutorials, and troubleshooting guides.
Continuous Learning: Stay up to date with the evolving DevOps ecosystem and continually deepen your knowledge of integrated tools and services.
Requirements:
5+ years in a Tier 3 technical support role, ideally in a SaaS or infrastructure-focused environment.
Cloud Platforms: Familiarity with AWS, GCP, or Azure, including foundational services like EC2, IAM, and networking.
Kubernetes: Solid understanding of container orchestration concepts and Kubernetes basics (pods, deployments, Helm charts, services, logs, troubleshooting).
Scripting and Configuration: Ability to read and understand code written in languages such as Bash, Java, or Python, and interpret structured formats like JSON and YAML.
Infrastructure as Code (IaC): Working knowledge of Terraform - understanding how infrastructure is defined, deployed, and managed.
API Familiarity: Comfortable using REST APIs via tools like Postman or curl for basic testing and debugging.
Monitoring & Logging: Exposure to observability tools such as Datadog, Dynatrace, New Relic, or similar (e.g., viewing logs, identifying performance issues).
Ticketing Systems: Hands-on experience with platforms like Zendesk, Freshdesk, or Jira Service Management.
Excellent communication skills in English, both written and verbal.
Provide on-call coverage: Participate in weekend on-call rotation (approximately once every 6 weeks) to ensure continuous customer support for critical issues.
This position is open to all candidates.
 
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11/08/2025
Location: Tel Aviv-Yafo
Job Type: Full Time
A cutting-edge network security solutions provider, is at an exciting time in its history and is growing fast! We cherish the spirit of friendship, growth, excellence, transparency, and perseverance.
We are seeking an experienced Support Engineer to be at the forefront of providing innovative and empathetic technical support to our customers. You will play a crucial role in ensuring customer satisfaction and driving the continuous improvement of our products and services. If you are a technical Support Engineer professional with a passion for working in a fast moving company, building a new support practice, and a challenging problem space in the cybersecurity industry, we invite you to join our team. Together, we can shape the future of network security.
Responsibilities:
Problem Solving: Diagnose and resolve technical issues, providing timely and accurate customer support.
Collaboration: Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.
Growth-Oriented Mindset: Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development.
Quality Focus: Uphold high standards of service, striving for excellence in every customer interaction.
Transparency and Communication: Maintain clear, empathetic, and effective communication with customers and team members.
Perseverance: Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges.
Requirements:
Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).
4+ years of relevant work experience (Network/Security/SaaS Support) - Must.
Proficiency in Active Directory/GPO, Windows, Linux and PowerShell/ Python scripting - Must.
Proven experience in technical support role, preferably in the cybersecurity industry.
Excellent problem-solving and communication skills.
Willingness to learn and adapt in a fast-paced environment.
Strong understanding of network security skills and the ability to work independently and as part of a team.
Commitment to innovation, integrity, and excellence.
This position is open to all candidates.
 
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04/08/2025
Location: Tel Aviv-Yafo
Job Type: Full Time
As part of our Technical Delivery Team, you will play a vital role bringing the latest cutting-edge technologies to our customers. As a Technical Account Manager, your primary responsibility will be to provide top-tier technical and security guidance, ensuring customer satisfaction and maximizing the value they derive from our solutions. By creating strong relationships, you will act as a trusted advisor, strengthening the partnership between Cybereason and its customers.

Responsibilities:
Build and maintain professional business relationships with assigned customer accounts through regular communication, on-site meetings, and executive briefings.
Plan, design, integrate and implement Cybereason solutions with customer technologies, including SIEM, Syslog, API, and monitoring tools.
Lead and manage deployments and upgrades of Cybereason software within customer infrastructures.
Provide proactive technical guidance to customers to optimize their security operations.
Understand and assess the technical and security value of the Cybereason solution for the customer.
Collaborate closely with internal teams to ensure effective communication and support for the customer.
Attend customer site locations to assist with upgrades, configurations, training, and other defined activities.
Requirements:
Must haves :
Current Israeli security clearance.
Minimum of 3 years of experience as a Support Engineer or Technical Account Manager.
Proven ability to work effectively both independently and collaboratively within a remote team environment.
Exceptional written and verbal communication skills in both English and Hebrew. Including report writing and presentation capabilities.
Comprehensive knowledge of virtualization technologies and hands-on experience.
Strong technical and architectural understanding of security, networking, and applications.
Hands-on experience with Linux administration.
Proficiency in scripting languages such as Python, Bash, or PowerShell.
Experience with Endpoint Detection Systems, Anti-Virus systems, and familiarity with SOC environments or related roles.

Nice to have :
Previous experience in working with Cyber Security products or technologies.
In-depth understanding and hands-on experience with AV, NGAV and EDR technologies.
Familiarity with Cyber Threat Intelligence, Malware, Mitre Attack Techniques.
Experience in Corporate IT - Active Directory, SCCM, VDI Management.
This position is open to all candidates.
 
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05/08/2025
Location: Tel Aviv-Yafo
Job Type: Full Time
The team is an exciting crossroads between Support/TAC (Technical Assistance Center) and Engineering. The team is empowered to drive decisions and to be the thought leaders within the Global Customer Services organization at our company's. On any given day members of the team may work with new products and software very early in the new product lifecycle, provide training, assist a support engineer with a customer issue, replicate a complex issue in our lab or help improve features for supportability and usability. We are a relatively small global team and will only consider the top people from a support or engineering background. You are a good candidate if you are excellent at working with many cross-functional teams such as developers, product management, sales and also customers. In particular, you will be engaging with the Prisma Access Browser product the industrys only SASE-native secure browser.
Your Impact
Learning the product by handling cases escalated from the support teams, before they reach Engineering. Creating and developing enablement materials for Support - troubleshooting docs and processes.
Identifying widespread issues, sending guidelines and communicating updates
Identify supportability and usability requirements for new releases during the design phase as well as post GA via enhancement requests
Develop and deliver training materials for TAC. Training is a key component of the day-to-day success of support. An Enablement engineer is responsible for staying up to date with technical details on our company's new products and industry in general and sharing those details with TAC via white papers, BBLs, or TOIs
Develop tools for TAC For better visibility and troubleshooting
Monitor and identify case trends. Sometimes there are opportunities to catch a problem before it escalates. Our team is positioned to identify or help in these unplanned projects that result in a better customer experience, cost reduction or better security.
Requirements:
Experience: 5+ years in support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers..)
Excellent written and verbal communication skills
Experience troubleshooting complex Network issues
Proficient in Web Protocols, HTTP, HTTPS, TLS
Expertise in Windows troubleshooting
Comfortable with usage of tools such as Wireshark or chrome developer tools and ability to isolate issues related to OS / Network security layer
Nice to have:
Expertise in troubleshooting additional OSs (Linux, MacOS, iOS or Android)
Multi-vendor Zero-Trust Network access vendor experience (PANW, Cisco, Checkpoint, IPS / IDS systems, IdPs)
Experience as an Enablement Engineer or an Escalations Engineer is a plus
Scripting skills (JS/Python/Powershell) are a plus.
Experience training internal technical teams
Familiarity with Browser Architecture.
This position is open to all candidates.
 
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20/08/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Our global operations continue to expand, and were looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.
As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.
This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.
The position is shift-based and requires work during weekends.
What You'll Do
Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
Master our company's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
Provide expert guidance on product configuration to optimize performance for each customer's unique environment.
Requirements:
1+ year in technical support engineer, customer-facing role or similar
Solid technical aptitude and a passion for learning new technologies, products, and methodologies
Strong critical thinking and attention to detail
Flexibility and availability to embrace change
Experience working with SQL and APIs - an advantage
Familiar with GCP, Jira, Intercom and Notion- an advantage
Experience with web technologies and scripting languages - nice to have
Fantastic spoken and written English.
This position is open to all candidates.
 
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03/08/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a skilled Solutions Engineer with programming knowledge looking to join a fast-paced, and high-energy solutions engineering team and work on resolving customer issues, designing large complex deployments, improving the products, and training other tiers. Successful candidates must be detail-oriented and organized and have excellent organizational and communication skills. They will need to be able to manage multiple, high-priority issues simultaneously and effectively lead a remote team to resolution.
What youll do:
Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers, and customers themselves.
Owning internal and external customer calls to provide technical insight into the issue experienced by the customer, and provide fixes and workarounds to alleviate field issues.
Play a key role in feature design activities and understanding features in depth.
Develop and modify modules as part of implementing workarounds for issues or as a professional services enhancement.
Work with QA and development teams to recommend resolutions, provide insights, and make sure issue fixes are being properly implemented into the products.
Actively partake in tech support training sessions, compiling materials and delivering them to other tiers.
Requirements:
3-5 years of relevant experience (Solutions Engineering/Escalations Engineering/Pre-Sales Engineering/Support Engineer Tier 3 or more)
Strong troubleshooting skills and methodological approach.
Previous experience with customers (working directly and on-site visits).
Excellent communication (written and oral) and teamwork skills.
Demonstrated experience in writing code projects with Python and Java major advantage
Experience working with various data bases and with MongoDB an advantage
Knowledge in networking protocols and technologies: HTTP, SSL, TCP/IP, DNS, network components.
Experience with Kubernetes and other container orchestration technologies an advantage
Demonstrated knowledge in working with Linux environments installing, configuring networking, writing bash scripts, and more.
Prior experience working in a commercial development environment: formal QA, best practices for development, schedules, processes, defect queues, code management, build environments.
IT experience (large organizations advantage).
This position is open to all candidates.
 
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13/08/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
unified payments, payouts and fintech on one worldwide platform, and were assembling the worlds best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at are limitless. We believe in straight talk, quick decisions, strong execution and elegant solutions. is where hard work pays off and careers take off. Join us and lets build the future of fintech together. Get the tools to grow globally at Follow: Blog Insta LinkedIn twitter As a Technical Support you will:
* Handle customer requests professionally, maintaining SLAs and high satisfaction rates
* Own complex cases and escalate effectively across internal teams (R&D, Product, SecOps, etc.)
* Troubleshoot technical issues, conduct root cause analysis (RCA), and deliver resolutions
* Collaborate cross-functionally with Engineering, DevOps, SecOps, FinOps, SMB, SE, Product, FieldOps, Finance, CompOps, Network, and Risk
* Communicate clearly and empathetically with customers via HubSpot, phone, and email
* Verify functionality in Sandbox and Production environments to support accurate issue resolution
* Document solutions, best practices, and contribute to the internal knowledge base
* Support and guide Tier 1 agents, acting as their escalation point
* Assist with the onboarding and training of new Tier 1 agents
Requirements:
* Able to work independently from our regional office
* Experience in a customer-facing role in a global B2B environment
* Strong troubleshooting skills using logs, tools, and structured thinking
* Proficiency with: Postman, Kibana, Jira, Confluence, HubSpot or other CRM systems
* Solid understanding of API integrations and bug tracking/reporting tools
* Excellent written and verbal English skills
* Great technical documentation and communication abilities
* Ability to work well under pressure in a fast-paced environment Experience in payments or fintech Big Advantage
This position is open to all candidates.
 
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עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8301924
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
As a Technical Support you will:
Handle customer requests professionally, maintaining SLAs and high satisfaction rates.
Own complex cases and escalate effectively across internal teams (R&D, Product, SecOps, etc.).
Troubleshoot technical issues, conduct root cause analysis (RCA), and deliver resolutions.
Collaborate cross-functionally with Engineering, DevOps, SecOps, FinOps, SMB, SE, Product, FieldOps, Finance, CompOps, Network, and Risk.
Communicate clearly and empathetically with customers via HubSpot, phone, and email.
Verify functionality in Sandbox and Production environments to support accurate issue resolution.
Document solutions, best practices, and contribute to the internal knowledge base.
Support and guide Tier 1 agents, acting as their escalation point.
Assist with the onboarding and training of new Tier 1 agents.
Requirements:
Able to work independently from our regional office.
Experience in a customer-facing role in a global B2B environment.
Strong troubleshooting skills using logs, tools, and structured thinking.
Proficiency with: Postman, Kibana, Jira, Confluence, HubSpot or other CRM systems.
Solid understanding of API integrations and bug tracking/reporting tools.
Excellent written and verbal English skills.
Great technical documentation and communication abilities.
Ability to work well under pressure in a fast-paced environment.
Experience in payments or fintech Big Advantage.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8317798
סגור
שירות זה פתוח ללקוחות VIP בלבד