דרושים » אבטחת מידע וסייבר » Technical Account Manager (TAM)

We are seeking a highly motivated and proactive Fraud Account Service Manager to serve as the primary point of contact and trusted advisor for our valued customers.
In this role, you will be responsible for maximizing our products utilization, by providing the customer with professional guidance, based on their requirements and resources. You will collaborate closely with the customer analysts and management teams, playing a key role in bridging the gap between technical capabilities and business outcomes.
This position is global, so hours flexibility is required. Some calls and meetings occur outside of standard working hours.
Your role and responsibilities:
Be the Main Focal Point for the Customer: Own the relationship with assigned clients, serving as their primary point of contact for all fraud-related inquiries, escalations and security policy rollouts.
Proactive Customer Engagement: Develop and maintain strong, proactive relationships with customers, anticipating their needs and providing strategic guidance on how to best leverage our fraud prevention solutions.
Independent Problem Solving: Take ownership of technical challenges and drive them to resolution, utilizing your technical acumen and internal resources effectively.
Project Management: Drive internal team collaboration, acting as a central point of facilitation, and ensure consistent visibility for the customer through regular updates and a clear articulation of progress.
Maximize Customer Value: Understand the customer's business objectives and risk landscape to provide recommendations and solutions that demonstrably maximize the value and return on their investment in our fraud prevention platform.
Collaborate with Fraud Analysts and Management: Effectively communicate technical details and customer requirements to our internal fraud analysis teams and provide clear, concise updates and strategic insights to both internal and external management levels.
Translate Customer Requests to the Lab: Act as a crucial liaison by clearly and accurately translating customer technical requests, feature enhancements, and integration requirements to our internal development and product teams (the "lab").
Timely Responses and Communication: Ensure prompt professional responses to all customer inquiries and maintain clear and consistent communication throughout all interactions.
Meet on a Weekly Basis: Conduct regular weekly meetings with key customer stakeholders to review progress, address any issues, discuss strategic initiatives, and maintain a strong collaborative partnership.
Understand Customer Risk Assessment and Fraud Related Processes: Develop a deep understanding of each customer's unique risk assessment methodologies, fraud detection strategies, and overall fraud-related operational processes to tailor our solutions and support effectively.

Required Account Manager, Enterprise Browser
In this role, you will be responsible for managing a territory focusing on Major, Strategic, and Enterprise Accounts. Working closely with our business partners and driving sales for our Enterprise Browser security solution, into new and existing customers. It is expected that you deliver or exceed your sales targets in both new business and renewals for ACV and TCV bookings. The role expects you to define your territory, strategies and then lead local execution and in alignment to company strategies and tactics within the Prisma SASE organization.
Your Impact:
Win new logos, renew existing customer and expand business within your territory
Achieve ACV sales quotas on a monthly and quarterly basis
Present regular/accurate forecasting for review
Track and report on all opportunities, pipeline, and bookings to provide forecast reports to region management
Establish relationships and engage with the local reseller and alliance partners on sales programs and joint activities
Develop, share and implement standard methodologies and account strategies to increase our sales penetration of Enterprise Browser into our top accounts
Engage with customers to identify and progress opportunities whilst delivering subject matter expertise on Enterprise Browser solutions
Qualify and progress leads and opportunities through the sales cycle to closure
Keep up-to-date knowledge of Enterprise Browser and other browser technologies as well as the competitive position of the company
Conduct consistent training and communications for the sales and channel teams as well as joint engagement within the wider organization
Contribute to the larger Prisma SASE strategy by providing regional specific intelligence and reporting
Apply subject matter expertise in training, QBRs, enablement, and other engagement activities
Gather Voice of Customer and competitive intelligence and share with theater and global Prisma SASE organization
Help build and project our position.

We are seeking a Technical Account Manager (TAM) to manage the technical journey of our partners (MSPs, MSSPs) in the EMEA region, ensuring seamless onboarding, deployment, technical enablement, and full product adoption As a TAM, you will work closely with partners to ensure they maximize the value of our solutions. You will lead cadence calls, participate in Executive Business Reviews (EBRs), and drive adoption. You will collaborate closely with our sales team, who will own the business relationship, while you focus on the technical success of our partners
What will you do:
Own the technical journey of partners (MSPs, MSSPs), ensuring smooth onboarding, deployment, and enablement
* Provide technical guidance and training to help partners maximize product value.
* Monitor partner health, analyze trends, and ensure feature adoption
* Lead cadence calls and participate in EBRs to align with partners on technical goals.
* Address and resolve technical issues, collaborating with internal teams (Support, R&D, Product).
* Collect partner feedback and provide insights to influence product development
* Ensure best practices are followed to improve overall partner success.

we are looking for a Sales Customer Success Manager who will drive retention and revenue growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting our companys sellers to leverage the platform to gain business growth and success. This includes identifying opportunities to expand customer usage of the platform.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills, combined with a results-oriented approach to driving customer value and platform adoption.
What am I going to do?
Onboard high-value customers with demos, highlighting features that drive increased usage and potential upgrades, while providing educational sessions on best practices, premium features, and services.
Build and maintain strong, long-lasting customer relationships, acting as a trusted advisor to maximize ROI and ensure customer success.
Increase retention and revenue growth by identifying and closing upsell and cross-sell opportunities, while driving expansion revenue through strategic advisory.
Represent the voice of the customer, providing valuable feedback and insights to core product and marketing teams.
Track and report on key KPIs such as churn rate, expansion revenue, and customer lifetime value to measure success and improve customer satisfaction.
Develop and execute customer success plans that outline strategies for achieving customer goals and maximizing platform usage.
Use strong analytical skills to translate data into actionable insights, proactively suggesting solutions and upgrades to meet evolving customer needs.
Work with tools like Salesforce and G Suite to manage customer accounts and monitor performance, ensuring structure in ambiguous situations.

We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the platform.
You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.
Responsibilities :
Act as a strategic partner to the sales team post-POC, supporting account continuity while enabling sales to focus on new opportunities
Oversee deployments in collaboration with Solutions Architects to ensure smooth and successful onboarding
Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the platform

The Enterprise Security Architecture team is looking for an Associate Director, AI Enterprise Security Architecture.
Job ID REQ-10053181
This role will contribute to the development of AI Security architectural standards, and the direction and design of architecture for a business or technical domain, while contributing to efforts to elaborate and communicate the architecture of the given domain and/or develop architectural solutions for projects and programs.
About the Role
Key responsibilities:
Oversee AI architectural activities for a specific business or technology domain, or architectural practice area, and manage the development of solution architectures for projects or programs within a business area.
Define AI security standards and direction of architecture in the specific business or technical domain, and establish best practices for protecting AI pipelines, datasets, and models.
Define and develop the logical architectural design and strategies necessary to secure the Organizations AI domain / infrastructure
Utilize architecture patterns to suggest the most adequate utilization of technical platforms in support of the holistic AI solution security architecture design.
Define, create and evolve the Architecture Governance Framework (e.g. architecture methods, practices and standards ) for AI.
Understand and advocate the principles of business and IT strategies, Be prepared to sell the Architecture process, its outcome and ongoing results, and to lead the communication, marketing or educational activities needed to ensure Enterprise Architecture success and use.
Assess the organization's AI landscape and identifying potential vulnerabilities or weaknesses including identification and evaluation of risks associated with training, deployment, and operation of AI models; keep up-to-date with the latest security threats, trends, and best practices to ensure the AI security infrastructure remains effective, and evaluate and select security tools, technologies, and products to enhance AI security.
Collaborate with IT teams to integrate security measures into all aspects of the AI platforms and LLMs related processes, working with data scientists, engineers, and DevOps teams to embed security into the AI development lifecycle, and provide guidance and support to other Engineering teams in implementing security measures and resolving security-related issues
Regularly reporting on the status of AI security measures to senior management and stakeholders.
Securing AI systems from development through deployment, including securing training data and monitoring deployed models for threats. Knowledge of AI solutions development lifecycle and environments including MLOps and related tooling (e.g. model repositories, data pipelines, deployment architectures).

We are seeking a driven problem solver to join our Unit 42 MDR team.
Our team is responsible for customers internal security monitoring, threat hunting and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers internal business.
As a team manager, you will join a team of managers who overlook the Unit 42 MDR team to ensure premium delivery to our customers and also have a critical role in how the team works, but also be able to create new processes, methodologies and capabilities that the team requires.
Your Impact:
Hire for and lead a team of MDR Analysts working globally, guide the team, create and improve processes, methodologies and capabilities that the team requires to work effectively
Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments
Provide critical feedback to the different product, research and engineering and threat hunting teams to help improve the products for the entire customer base
Work closely with Security Research, Threat Intelligence and Threat Hunting teams to remediate and detect new emerging threats.

looking for a SR VIP Account Manager With Buddies team in Israel on a hybrid basis.
we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
one of our casual free-to-play mobile games and is a classic board game with a new look. The team is based in Europe and the US, and works every day to create captivating new experiences for our players.

What You Will Do
We are seeking a highly motivated and experienced Senior Account Manager to join our team, focusing on our VIP player base. The ideal candidate will be responsible for managing and nurturing relationships with our top players, ensuring their satisfaction, engagement, and loyalty.
This role requires flexible hours to match the US timeline, making it ideal for individuals seeking a flexible schedule.

Develop and maintain strong relationships with VIP players to enhance their gaming experience.
Serve as the primary point of contact for VIP players, addressing their needs and concerns promptly and effectively.
Monitor and analyze player activity to identify engagement opportunities and potential issues.
Implement personalized engagement strategies to increase player retention and satisfaction.
Coordinate with various internal teams to ensure a seamless and enjoyable experience for VIP players.
Provide regular reports on VIP player activity, feedback, and trends to senior management.
Participate in the design and execution of VIP events and promotions.

We are looking for a rock star Account Manager who will be the focal point for our strategic Corp existing accounts.
You will play a key role in driving B2B department revenue expansion by ensuring the adoption, retention, and growth of Corporate customers while maintaining strong business relationships with our strategic clients.
The Account Manager will be measured by Retention & Growth and will own the full commercial, service, and operational aspects of each client's lifecycle.
The position requires 80% face-to-face meetings with clients.
This is a temporary position to cover for maternity leave.
Responsibilities:
Responsibility for M$ scale monthly revenue, and over 90 Corporate clients within the Retail sector.
Meet the company's budget targets by increasing SOW.
Identify new growth opportunities within existing accounts (branches, leads for new accounts).
Increase the number of active accounts and usage among existing clients.
Detect and monitor early signals of at-risk accounts and provide a path to resolve strategic client issues.
Develop trusted relationships with decision-makers from strategic accounts, and project management activities focused on generating long-term growth.
Gain insights for customer success function through data analysis.
Work closely with business stakeholders such: Global leaders, executive management, sales team, and marketing.