We are seeking a Customer Solutions Engineer to handle pre and post-sale technical activities and ensure:
Understanding the customer needs
Proposed tailored solutions to customers
Successful deployment and support of Waterfall Solutions at customer sites.
This role involves close collaboration with the sales and the customers, providing both technical expertise and hands-on assistance during sales process, system implementation and ongoing maintenance.
Responsibilities:
Working closely with sales teams on proposals and sales presentations.
Acting as a technical expert in meetings with customers and prospects.
Collaborating with customers to advise effective solutions incorporating our products.
Comprehending customer needs and devise solution requirements.
Answering customer requests for information as well as proposal requests.
Develop requirements and turn them into functional solutions.
Executing Demos and POCs on customer site.
Provide Tier 1-3 technical support, including issue reproduction, troubleshooting, and documentation of system events.
Perform onsite and remote installations of Waterfall products worldwide.
Diagnose, analyze, and resolve system issues, including root cause analysis and detailed reporting to customers.
Conduct onsite customer training during initial installation and as needed thereafter.
Manage assigned support cases and maintain accurate records in the companys tracking system.
Document all service and installation activities through detailed reports and logs.
Requirements: At least 5 years experience as pre and/or postsale role, or in a similar customer-facing technical role.
Team player
Deep knowledge of Networking and IT
Fluent English - speaking, reading, and writing (other EU languages is an advantage)
Proven troubleshooting expertise for both software and hardware issues.
Good knowledge of Windows and Linux
Availability for traveling - approx. 30% of the time
Hands-on experience
Customer facing experience
Advantages:
Project management capabilities
Familiarity with OT Networks and SCADA systems
Database knowledge: MSSQL, MySQL, Oracle, Postgres, Maria DB, etc.
Experience in the design and implementation of cloud computing platforms such as AWS, GCP, or Azure
Scripting capabilities
Experience responding to tenders
This position is open to all candidates.