We have a great opportunity to join our Renewals team working within an established team managing customers within Israel. Within this position, you will be responsible for working to targets relating to renewal revenue.
Key responsibilities include
Partner with aligned customers, reseller partners, and sales team members on a daily basis to identify, progress, and close renewal business on time and to the correct forecasted value.
Takes ownership of Customer Satisfaction, ensuring regular contact with the customer base at all parts of the contract life-cycle to ensure a high level of customer satisfaction.
Shows an appreciation for the complexity of our customers. Builds an understanding of customers organization structure and maintains relationships with key stakeholders at all levels.
Expected to demonstrate a high level of knowledge of aligned customers businesses, key initiatives, and needs during account reviews.
Communicate clearly, both verbally and in writing with all parties on renewal opportunity progress/ account relationship and escalate any concerns appropriately.
Responsible for ensuring all upcoming renewals are actively quoted/ initiated at least 90 days in advance and an accurate forecast is maintained within Salesforce.com at all times. (Quarterly forecast accuracy is expected to be within 5%)
Strong member of the account team ensuring close working relationships with Field Sales counterparts.
Develops relationships with Channel Partners and Distributors for the growth of our products within their markets. Observe correct channel policies and rules of engagement at all times during renewal processes.
Requirements: Substantial experience in an Inside sales role with high level of achievement against individual quota
Experience of renewals process within a high-tech company in Inside Sales/Telesales/Business Development or Channel role
Experience working with large customers
Preference for a degree level education or equivalent
Ability to work in a high-pressure and fast-paced environment
High level of Accountability
Keen to learn and develop
Detail-oriented proven ability to manage complex renewal opportunities and oversee internal processes
This position is open to all candidates.
