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About Silk Silk is redefining how enterprises adopt and scale in the cloud by providing a high-performance virtual SAN for cloud environments. Our platform helps organizations run mission-critical applications with maximum performance and efficiency in the cloud. Headquartered in Needham, MA and backed by Sequoia Capital, Silk continues to experience rapid growth as enterprises modernize their infrastructure. Learn more at silk.us About the Role We’re seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor for a portfolio of strategic Silk customers. You’ll ensure customers realize the full value of the Silk Platform - from onboarding through ongoing optimization - by bridging technical expertise with a deep understanding of their business goals. You’ll work within the Customer Success team and across the broader Go-To-Market organization to deliver world-class customer experience and long-term adoption. This role is ideal for someone passionate about cloud performance, enterprise technology, and building strong technical relationships with customers. What You’ll Do Customer Engagement & Technical Partnership
* Serve as the primary technical expert and trusted advisor for assigned customers.
* Partner with the Onboarding Manager to ensure smooth onboarding and seamless adoption of Silk solutions.
* Host regular customer meetings to provide technical guidance, performance insights, and strategic recommendations Lead customer training and enablement sessions to deepen understanding and drive broader platform adoption.
* Collaborate with Customer Success Managers to support QBRs, renewals, expansions, and overall account health Technical Excellence & Optimization
* Proactively engage with customers to review upgrade schedules, configuration best practices, and usage trends - identifying opportunities to optimize performance, efficiency, and overall platform utilization.
* Translate complex technical concepts into clear, actionable business insights for diverse audiences.
* Maintain and document customer architectures, configurations, and technical recommendations.
* Ensure customers stay current with product updates and continually realize value from the Silk platform. About You You thrive in fast-moving, customer-centric environments and enjoy combining technical expertise with relationship management. You’re curious, self-directed, resourceful, and motivated to make an impact. Preferred qualifications:
* 5–7 years of experience as a Technical Account Manager, Solution Architect, Sales Engineer, or in enterprise technical support or related roles.
* Strong understanding of cloud infrastructure (Azure, GCP, AWS) and enterprise workloads (e.g., Oracle, SQL Server).
* Excellent communication and presentation skills with both technical and business audiences.
* Proven ability to manage complex technical projects and collaborate across functions.
* Highly organized, self-directed, and excited to shape how Silk supports its strategic accounts. Nice to have:
* Experience with Customer Success platforms (e.g., Gainsight, Totango, Planhat) is a plus.
* Experience with automations or workflow optimization is a plus. Silk recognizes that talent and potential come in all forms and that years of experience does not guarantee on-the-job success or leadership potential. Our hiring process involves recognizing a person’s achievements, skills & knowledge, and passion; not just check-marks next to a job description. If you have an interest in any of our roles, please do not hesitate to apply - we would be happy to speak with you.

About Silk:
Silk makes it possible for organizations to cloud their way. Helping organizations win in the cloud is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We think boldly and always speak our minds. We go big, or we go back to the

Were looking for a highly organized and impact-driven Operations & Process Manager to join our Business Messaging team.
In this role, youll be at the heart of our operations - ensuring that our Account Management team runs smoothly, efficiently, and at scale. Youll take ownership of ongoing operational workflows while continuously improving processes, driving standardization, and enabling smarter ways of working across teams.
Youll collaborate closely with Finance, Legal, Marketing, Account Management, and external partners to deliver seamless, compliant, and scalable operations.
Responsibilities
Own and manage customers qualifications across all geographies, including regulated verticals in alignment with Legal
Ensure operational excellence in reporting, billing coordination, rate updates, and marketing fee processes
Manage process of accounts transfers and operational communications, working cross-functionally to ensure smooth execution
Identify inefficiencies and drive automation and process improvements
Create structure, clarity, and consistency across Business Messages stakeholders

we are looking for a Account Executive.
What youll do:
Communicate with clients to understand their needs and explain product value
Manage the full sales cycle for renewals, upsell and cross-sell using cross-departmental expertise as primary resources
Collaborate with internal departments to facilitate client needs fulfilment
Proactively engage cross-functionally to bring new product development, client engagement and competitive intelligence strategies to the larger team
Meet or exceed monthly and yearly revenue targets
Maintain accurate SFDC data: accounts, opportunities, pipeline and forecasts
Resolving complaints and preventing additional issues by improving processes
Acting as a client advocate with a focus on improving the buyer experience
Ability to build rapport and collaborate with others within the company and externally

we are looking for a Sales Development Representative.
As our SDR Enterprise | You'll be playing a crucial role in breaking into new accounts and fostering relationships with multiple contacts within all levels of our target customer segments. You understand the impact you'll create on the bottom line, playing one of the most vital roles in the company. The day-to-day role includes collaboration with the broader sales team, market research to identify new potential customers and leads, and qualification of these leads by learning about their approach to onboarding.
Responsibilities:
Drive growth through inbound and outbound prospecting efforts, generating sales leads that will turn into opportunities and closed business.
Learn from our well-seasoned sales team and help build out our world-class Sales Playbook and Tech Stack.
Educate and develop leads through inbound or outbound prospecting via phone calls, emails, events, webinars, and assorted campaigns.
Identify and develop an in-depth understanding of each lead generation process, supporting marketing activities, prospect touch-points, and the handoff to an Account Executive.
Generate email sequences, and make cold calls to map and penetrate accounts.
Conduct follow-up calls and emails until meetings are set.

we are looking for a Sales Development Representative.
The Sales Development Representative plays a critical role in driving top-of-funnel growth across a defined segment or product. This role is responsible for identifying, engaging, and qualifying prospective customers through inbound and outbound prospecting. By uncovering client needs, educating prospects, and generating qualified opportunities, the SDR directly contributes to pipeline development and overall revenue performance. The position requires strong communication skills, curiosity, and the ability to operate in a fast-paced, high-growth environment.
Responsibilities:
Generate new business opportunities through inbound and outbound prospecting, including email, phone, social channels, events, and campaigns.
Identify, research, and qualify prospective clients by understanding their needs, challenges, and readiness to engage with sales.
Create and execute outreach sequences, including personalized email campaigns and cold-calling to map and penetrate accounts.
Engage existing customers as needed to identify cross-sell or expansion opportunities across a defined segment or product (as applicable to the team).
Educate and nurture leads to progress them toward a qualified meeting or next step in the buyer journey.
Maintain accurate and up-to-date lead and activity data in CRM and sales engagement tools.
Collaborate with Account Executives to ensure smooth and effective handoff of qualified opportunities.
Partner with Sales, Marketing, and other teams to continuously refine lead-generation processes, messaging, and workflow improvements.
Achieve or exceed monthly and quarterly targets for qualified meetings, Sales Qualified Opportunities, and pipeline contribution.
Participate in ongoing training, coaching, and skill development.