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We are looking for a Key Account Manager.
The Account Manager is a key player responsible for nurturing and growing client relationships within our enterprise-level accounts. Collaborating with the Account Management Regional Lead, you'll drive revenue generation, manage partnerships, and contribute to RFPs.
Responsibilities::
Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts. Collaborate with the Regional lead and internal teams to develop and execute amendments supporting new solutions.
Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future.
Collaborate with the Regional lead and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals showcasing the company's value proposition, and participating in RFP interviews with the Sales team.
Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively.
Optimize client interactions and sales strategies by utilizing playbooks and processes. Provide valuable feedback and suggestions for process improvements based on real-world client experiences.

We are looking for a Business Development Manager to join our fast-growing Commercial team. Reporting to our SVP Commercial Middle East & Africa, you will be supporting the team on accelerate the distribution of products with a key focus on the fintech industry.

Responsibilities

Establish an extensive pipeline of sales opportunities, manage the development of the pipeline, and accurately forecast sales to senior management.
Develop new sales strategies and identify high-value prospects - focus on selling products to Ecom/Digital goods/Retail merchants.
Present large-scale technical products and innovative solutions to prospects at C-level.
Directly identify and develop new sales partnership programs with merchants.
International mindset and ability to coordinate cross countries' projects and intercept new opportunities from partners and industry regulatory changes
Strong pipeline management via Salesforce to ensure accurate forecast of performance and deliver consistent results among Tier1 prospects