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We seek a customer-focused Technical Support Engineer to join our dynamic support team.
As a Technical Support Engineer, you will provide exceptional technical assistance and troubleshooting to our clients, ensuring their seamless experience with our platform. Your expertise and dedication will be crucial in driving customer satisfaction and loyalty.
In this role you will:
Develop a deep understanding of our data integration platform, staying up-to-date with new features and enhancements
Deliver timely and effective technical support via various channels, including ticketing system and online meetings, addressing inquiries, issues, and concerns promptly and professionally.
Investigate and resolve technical problems reported by clients, escalating complex issues to the appropriate teams for resolution.
Collaborate closely with cross-functional teams, including product development and engineering, to ensure prompt issue resolution and continuous product improvement.
Assist in conducting product training sessions for clients, empowering them to utilize our platform efficiently.
Accurately document support cases, tracking their progress from initiation to resolution and keeping clients informed throughout the process.
Contribute to the development and maintenance of our knowledge base, creating helpful articles and resources for self-service support.

We are looking to hire a self-motivated DevOps Engineer that is interested in tinkering with new software technologies.

You will join a database protection team focused on integrating defense and write solutions into database code based on PostgreSQL. write code and work on complex processes in the Automation and DevOps field. An individual that likes to solve engineering challenges, with creative solutions.

The role includes:

Implementing Kubernetes and dockers.
Definition of work techniques and methodology.
Take part in the designs and optimization.
Take charge of the CI/CD pipelines and processes.

We are seeking a Senior DevOps Engineer to join our team.
As a DevOps Engineer and lead the effort in designing, building, deploying and maintaining our companys infrastructure, deployment pipelines, and continuous integration/delivery workflows.
You will work closely with development teams to ensure efficient and reliable software delivery, as well as identify and implement improvements to our systems and processes.
Responsibilities:
Design, implement, and maintain highly available and scalable infrastructure on cloud platforms such as AWS, Azure, or GCP.
Build and maintain deployment pipelines
Design and implement data pipelines to support various data processing needs across the organization.
Work closely with development teams to ensure code is deployed efficiently and reliably while maintaining high standards of security and performance.
Identify and implement improvements to our systems and processes, including automation and monitoring solutions.
Troubleshoot and resolve issues related to infrastructure and deployments.
Collaborate with cross-functional teams to ensure seamless integration of new features and technologies.

We are seeking for a Senior Endpoint Engineer Tech Lead to join our team and lead the effort in Endpoint Sensor development.
As Technical Leader you will be heading the activity of designing, implementing, and maintaining our endpoint sensor (Agent) software offering across all supported operating systems, as well as their accompanying APIs, supporting ever growing scale and collecting data in highly challenging deployments.
You will work closely with other sensor and analysis teams to ensure efficient and reliable data flow, overcoming complexity and implementing highly requested customer features.
Responsibilities:
Lead other senior developers developing endpoint sensors, ensuring high coding standards (testing, maintainability), process adherence (sprint planning, documentation) and overall low footprint and high performance.
Design, implement, and maintain endpoint sensors on Windows, MacOS and several Linux distros, as well as their corresponding installation process and shared APIs.
Identify and implement improvements to our systems and processes, from business logic, through the addition of data sources to monitoring.
Troubleshoot and resolve issues related to sensor-endpoint deployment in various operating systems.
Work closely with other development teams to define APIs and Schema to ensure data reliability, availability, and correctness across the system.

We are recreating the field of knowledge management. If you are the kind of person who wants to learn the deep processes and stay up to date with the new relevant technologies, if you truly believe in quality and innovation and learning is apart from you

Come to take part in our creation!

We choose the best business solution for our clients, and we truly care for it!

Description-
Investigate and understand the basis for every line item on our cloud infrastructure invoices
Optimize performance to spend where you need to and redistribute resources
Suggest areas for improving spend by finding better rates or improved technology
Find anomalies in usage patterns and give quick feedback in order to course-correct
Predict, plan, and ensure resources utilization to estimate the need for the future and negotiate a discount or pre-allocate resources
Create business intelligence reporting to inform the broader organization and empower other teams to facilitate cost optimization and minimize waste
Assist in architectural designs and decisions
Having real-time data you can predict and make decisions to optimize costs
Review customer's cloud infrastructure and produce cost optimization reports on monthly bases

We are looking for a talented AWS DevOps engineer to join our talented team of cloud DevOps experts.

What would I do as an AWS DevOps Engineer?
As a DevOps Engineer, you will design, develop, and manage complex projects and processes in AWS, working with our amazing customers, solving real-world use cases, consulting, and advocating for best practices in the cloud.

We are looking for a Senior Technical Project Manager.
What youll do:
Serve as the point of contact and project manager for all implementation and integration activities with the projects channel partner, collaborating closely with our R&D leaders and leading detailed scoping, data integration, project planning, KPIs definition and control, project execution, UATs and go live process.
Track progress internally and externally, making sure the project is on the right path while identifying and managing risks on completion.
Establish and maintain relationships with US clients and stakeholders.
Lead execution process from end to end, controlling customer requests and managing expectations on both sides.
Collaborate with cross-functional teams to define project goals, scope, and deliverables.

we are looking for an experienced Technical Support Team Leader who will lead a team of 6 Technical Support agents.
The Team Leader needs to have a solid technical background as well as leadership background to effectively support and drive success of our Tier 2 Technical Support Team.
This role requires the ability to prioritize and multitask, solve problems and manage incidents professionally as well as to inspire greatness and drive achievement of KPIs across the team.
Role definition and responsibilities:
Create an inspiring team environment and lead a Team OF 6 T2 Technical Support Agents located across global sites
Delegate tasks and set deadlines for completion
Monitor team performance & metrics
Drive continued achievement and improvement of KPIs
Carry out weekly / monthly analysis to identify trends and suggest proactive actions to improve performance
Discover training opportunities and provide coaching sessions for Tier 2 and Tier 1 Support
Drive the Knowledge article writing initiative
Attend customer calls with Key clients where necessary as the technical expert
Work closely with our R&D department tracking bugs and driving to meet SLAs
Report to management and stakeholders about KPIs and results