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We are on the lookout for a Technical Account Manager with experience interacting with customers, knowledge of technology, and can empathize with the trials and tribulations of being a developer.
As the account manager, you are the bridge between the technology team and the user, walking the tightrope between customer satisfaction and developer ability.
The role requires someone who can walk gingerly between development, product, marketing, and leadership from some of our largest clients.
Youll serve as the product expert, guiding clients user experience and, ultimately, client satisfaction through their implementation of Dynamic Yield products.
Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator.
A proven track record of creating and maintaining deep, lasting relationships with customers is a must as youll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yields customers.
The Task-at-Hand:
Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customers purchase(s) of Dynamic Yield products
Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
Partner with the Engineering and Development teams to resolve customer issues
Write documentation, knowledge-based articles, and tutorials to improve the customer experience of Dynamic Yield features
Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
Contribute to the development of our implementation and support policies and procedures.

We are looking for a Director, Channel Sales & Partnerships (Cyber).
The role is responsible for overseeing and supporting our Global Channel
Partner strategy across our Cyber and Data products.
The role will oversee the entire partner lifecycle; new partner recruitment, partner onboarding, partner revenue activation, and partner growth.
The role will interact with and manage C-level relationships at some of the largest brands in the world and is expected to sustain a high performing culture. This role is ultimately responsible to meet and exceed global revenue targets on strategy.
Role/Responsibilities:
Meet assigned global revenue targets through and with channel partners
Define, drive, measure and adjust global tactics to optimize revenue impact based on alignment with Regional Leadership and key stakeholders
Support teams to drive onboarding and activation of new partners to decrease time to revenue
Engage internal resources and key stakeholders in support of global strategy execution (e.g. direct sales, Product Liaisons, marketing, compliance, legal, etc)
Manage Cyber and Data channel pipeline, forecast reporting and track progress of all KPIs throughout partner lifecycle.
Manage support teams to remain focused on high-potential partners only, developing joint business plan that defines strategies and activities to meet revenue goals
Attend and drive key partner quarterly business reviews and governance meetings
Provide partner and market feedback loop to internal functions (e.g. sales, product, marketing) to spur program efficiencies and development roadmaps