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Required Head Of Clients
We are publishing innovators delivering data-driven technological solutions that transform publishers into scalable, thriving businesses. Constantly growing, we're always seeking people who share our company culture and are looking to make an impact. We offer plenty of room for learning and career growth, all while working with some of the finest people and companies in the industry.
The opportunity:
As the Head of Clients, you will shape the future of our client-facing operation. This role offers the chance to lead a team of dedicated Customer Success Managers and directly influence the companys entire partner portfolio. You will be at the forefront of strategic initiatives, driving client satisfaction and fostering strong relationships that enhance our market presence and growth.
Whats the day-to-day like?
Serve as the primary relationship holder for our partners, ensuring high levels of customer satisfaction.
Collaborate with the leadership team to define the strategic direction for client-facing solutions and ensure alignment with the companys overall business goals.
Build, lead, mentor, and support a team of Client Success Managers (CSMs) to ensure they are delivering exceptional service and meeting their individual and team targets.
Implement strategies to increase efficiency and effectiveness within your team, driving process improvements and innovation.
Monitor team performance against service level agreements (SLAs) and key performance indicators (KPIs).
Act as a point of escalation for resolving any significant client issues or complaints, ensuring swift resolution and maintaining trust.
Develop policies and procedures that address client concerns and enhance their overall experience.
Gather client feedback to better understand their needs and expectations. Analyze client insights to inform business decisions and contribute to the product development process with relevant client feedback.
Provide regular reports to the leadership team on client engagement, team performance, and the status of client-facing initiatives.
Ensure clear and effective internal communication within the team and across other departments to facilitate the smooth delivery of client solutions.
Leverage market insights to advise on potential opportunities or threats and recommend proactive measures.
Personally manage key accounts, ensuring the highest level of service and satisfaction.
Collaborate with Sales to develop accounts strategies and action plans to expand existing partnerships.
The role might include business travel (Up to 2-3 trips per year).

Were looking for a Global Sales Director to join the team and lead our Sales Department.
This role requires a dynamic leader with a proven track record in sales management, business development, and team leadership. 
The ideal candidate will have extensive experience leading successful and high revenue-generating sales teams, with a focus on constant growth and improvement. 
The Global Sales Director is responsible for  driving exponential revenue growth via our B2B and  B2G revenue streams, and expand our market presence globally.  
The Global Sales Director must provide a world-class experience via telephone, e-mail, and in person at trade shows and meetings, with the ability to pivot seamlessly while supporting Sales Managers meeting with government agencies, dealers, or SOF units.  
ESSENTIAL FUNCTIONS:
* Develop and execute sales strategies to achieve and exceed revenue targets and market expansion goals, enhance our brand awareness and global footprint
* Set clear KPIs, goals and objectives for the sales team aligned with overall company objectives and targets, monitor performance against these metrics, and foster a results-based culture of accountability
* Create and implement sales processes and best practices, manage and track sales teams activity to ensure achievement of annual sales targets, understand how to motivate the team to achieve maximum performance output  
* Provide leadership, assistance and guidance to the sales team, develop and monitor sales meeting schedules, participating in calls with key clients or key potential clients 
* Collaborate with Sales Managers to establish and develop retail and government dealer partnerships in relevant countries, ensuring comprehensive market coverage
* Work cross-functionally across all departments, including marketing, R&D, supply chain and compliance teams to ensure an efficient and effective sales team
* Create trade show strategy, lead and manage sales team activities at trade shows
* Manage and train the Sales Managers to retain, grow, and deepen relationships with current dealer network partners, establish and grow our global government channel
Full-time position
Location: Holon, Israel.