required a support engineer.
Join the Customer Service team for advanced support.
Direct interface across the organization with the field Applications and IT engineers [Tier 2], R&D and product teams.
requires wide system understanding, complex problem solving, while satisfying field and customer base.
technical Escalation point to field Application & IT Engineers.
Work closely with R&D and Product teams to solve complex problems and drive product fixes and improvements.
Lead and Support SW Upgrades and projects deployment in the field.
Support new Product/SW Introduction.
Initiate and develop Support Tools.
Review and make recommendations on existing platforms for continuous improvement.
Maintain technical and functional familiarity with key software platforms and products within the organization.
BSc or practical engineering degree in computer science, or equivalent.
Experience in large scale enterprise software in support and/or related areas with Microsoft tools.
(R&D, QA experiences Advantage!).
Ability to analyze and diagnose problems, cross-system analytic skills.
Customer oriented -Capable of working in an internationally distributed and multicultural organization.
Accountable, Flexible, team player, get it done personality.
Willingness for travel 3 time a year.
good verbal and written communication skills in English.
המשרה מיועדת לנשים וגברים כאחד.