Required Technical Support Engineer.
Dedication to global customer service and ability to understand and deliver on customers needs and requirements.
Resolving customer problems, complaints and issues utilizing appropriate internal and external resources.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Diagnose and resolve technical hardware and software issues.
Identify and escalate priority issues per customer specifications.
Provide on-call support as needed.
Stay up-to-date with system information, changes and updates.
At least 3 years of experience as a Technical Support Engineer.
Knowledge of enterprise storage environments (SAN storage, filesystems, logical volumes, snapshots, etc.).
Hands on experience with:
Operating systems (Solaris, Linux, Windows)
Emphasis on OS tuning for SANs
Databases (e.g. Oracle, SQL)
Ability to write technical documentation.
Familiarity with IT networking concepts.
Team player, fast learning curve, eagerness to learn and face new technological challenges.
Excellent verbal and written communications skills English and Hebrew.
המשרה מיועדת לנשים וגברים כאחד.