Resolve (replicate if needed) and communicate T3 cases and leading our Support Centers knowledge
Manage communications for mission-critical product issues impacting regional Services and Sales teams
Coordinate and recommend the Engineering, Manufacturing and products teams for enhancements and improvements
Make sure that the regional Support Centers have the right skills and knowledge for at least T2 support
Provide support for Marketing collateral, advertising materials, marketing campaigns, trade shows, and other promotional activities
Requirements: At least 5 years of relevant work experience
At least 5 years of experience dealing with customers (support, presale)
Knowledge of Microwave radio systems
Knowledge of IP Networking (TCP/IP and OSI stack)
L2 protocols (VLAN, Q-in-Q, STP, LLDP, etc.)
L3 Routing protocols (RIP, OPFS, BGP, etc.)
Excellent English knowledge - fluent in reading, writing, and speaking
Advantages:
Electronic/Telecommunications/Computer engineer (BA/BSc)
Knowledge and experience with L2 / L3, PDH/SDH and RF test equipment
Experience in installation, commissioning, and troubleshooting of Microwave radio systems
CCNP or equivalent
Knowledge of PDH, SDH, Synchronization
Knowledge of SNMP, RADIUS, TACACS+, SDN, JASON API, SQL.
This position is open to all candidates.
