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we are looking for a Technical Writer
Responsibilities:

Write up descriptions of new features and write procedures on how to configure them.
Work directly with R&D to obtain information of new features.

We're looking for a sharp, proactive Knowledge Operations Specialist to take ownership of our internal documentation and knowledge ecosystem. This role sits at the intersection of content, systems, and cross-team collaborationideal for someone who can bring clarity to chaos and turn scattered tribal knowledge into accessible, structured, and searchable content.

Youll lead the effort to clean up and organize our existing documentation (primarily in Confluence), close gaps by working closely with teams across the company, and build a scalable structure that supports both human access and AI-powered tools. The goal is to ensure people can find the information they needwhen they need itand that our knowledge stays up to date and aligned across departments.

Key Responsibilities
Audit, organize, and maintain internal knowledge across platforms like Confluence, SharePoint, and Teams.
Identify gaps and inconsistencies in documentation by collaborating with stakeholders across departments (Sales, Support, Product, etc.).
Translate complex technical concepts into clear and accessible content tailored to various audiences.
Create, edit, and standardize documentation to ensure clarity, consistency, and usability.
Establish and manage taxonomy, tagging, and governance standards for internal content.
Support implementation and validation of AI tools that use company knowledge to provide answers and insights.
Drive knowledge-sharing practices and ensure broad adoption across teams.
Assist with internal communications (newsletters, updates, pushes) to keep teams informed.
Oversee or coordinate updates to external-facing documentation and resources as needed.
Recruit and manage additional knowledge contributors or writers as required.

looking for a Technical Support Representative to join us!
The Technical Operations Team acts as a bridge between Customer Support and R&D.
We investigate and analyze issues, escalate bugs to development when needed, and support engineering in reproducing and resolving them.
The team also manages our HubSpot platform and maintains our public API documentation.
We're looking for a hands-on, curious and resourceful technical support professional to join us!

What you'll do:
Investigate complex tickets and edge cases
Communicate with users and developers working with our API
Collaborate with support, dev, and product teams
Report bugs and help dev teams reproduce them
Manage HubSpot database and monitor syncs
Maintain and own the public API documentation
Run scripts for HubSpot integrations
Use Databricks and logs to identify and diagnose issues quickly

Were looking for a highly organized and motivated technical content writer to join our Support team.
With your finger always on the pulse, youll quickly become an expert on all of our features. Your days will be spent learning about new features, collaborating with team members, and writing, writing, writing!
To succeed in this job, you must be inquisitive, a go-getter, and love to help people.
Only applicants with a writing portfolio will be considered
Responsibilities
Work with Product Managers, QA Engineers, and the Localization team to research, write, and publish new Support articles
Use a variety of tools to improve and update current Support articles
Collaborate with team leads to create internal Support material, including editing Support processes, writing auto-responses, and developing training materials
Show initiative and find ways to improve current processes.

Define content strategy for multiple applications, specifying the information architecture, textual content, and multimedia assets required to help customers quickly and easily achieve their goals
Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts, reviewers, multimedia content producers, and other writers
Use your strong understanding of the ServiceNow product ecosystem and your expert knowledge of the specific users and applications you support to influence product strategy and create content experiences that accelerate customer success
Provide impactful leadership when working in teams by soliciting and considering diverse perspectives, fostering a shared sense of purpose, and structuring collaborative work in a way that empowers individuals while ensuring synergy and timely achievement of objectives

Were looking for a Technical Writer to join our team and create clear, accurate, and engaging documentation that empowers developers, enterprise clients, and internal teams. This role is key to ensuring our complex products are accessible and easy to adopt.
Responsibilities:
Write and maintain high-quality technical content: user guides, developer documentation, API references, release notes, and white papers.
Translate complex blockchain and fintech concepts into user-friendly, structured documentation.
Collaborate with developers, product managers, designers, and support teams to gather and validate technical information.
Continuously improve and update documentation in line with product changes, feedback, and evolving user needs.
Ensure clarity, accuracy, and consistency across all documentation end to end.
Introduce visual aids, interactive elements, and multimedia to enhance the user experience.
Support technical marketing initiatives by contributing to white papers and related materials.

The Product group is looking for a Senior Technical Writer who is passionate about creating clear, accurate, and hands-on documentation for enterprise cybersecurity products. We are seeking individuals who combine strong technical skills with a sharp eye for detail. If you have experience writing for complex technical audiences, collaborating across multiple teams, and translating sophisticated concepts into user-friendly, high-quality content your place is with us!
What your day will look like:
Develop and maintain technical documentation: Create user guides, API references, integration guides, and troubleshooting articles for the platform.
Validate what you write: Actively test features, replicate product behavior, and validate technical claims through hands-on exploration of the platform, APIs, and integrations not just relying on what others say.
Collaborate with cross-functional teams: Work closely with engineers, product managers, and support to gather insights and confirm technical accuracy.
Utilize modern documentation tools: Use platforms like ReadMe and Document360, and write in Markdown to author and manage content.
Ensure consistency and quality: Follow style guides, review documentation for clarity, grammar, and technical depth. Contribute to peer reviews and editorial feedback cycles.
Contribute technical depth to the team: Help raise the bar by demystifying complex concepts for other writers and providing guidance when reviewing content related to APIs, workflows, or integrations.

We are looking for Technical Writing Expert
As a Technical Writer in our Customer Service Department, you will be expected to develop complex technical documents, ensuring that our products are used safely and effectively.
The ideal candidate will have a strong background in technical writing, researching, and interviewing. They must demonstrate excellent communication skills and the ability to collaborate effectively within a team and must be able to translate complex technical information into clear, concise, and user-friendly documentation. If you are passionate about technology and enjoy making technical content accessible, we want to hear from you!
Responsibilities
What will you be doing:
Collaborate with developers, QA engineers, product experts, and product and project managers to prepare technical documentation that communicates complex, technical information clearly and concisely, for the intended audience (customers, FSE, engineers, integrators, subcontractors, etc.).
Develop and update the following types of documentation for hardware and software products: User Manuals, Installation Guides, Preventive Maintenance Manuals, Service Manuals, Release Notes, Technical Field Orders, Technical Notes, Customer Notifications, and online help for our product lines.
Support all Customer Support TTS (Transfer-to-Service) activities, as well as documentation activities from other departments worldwide.
Work according to predefined styles.
Create relevant graphics for documentation.
Publish document updates to the Technical Knowledge Center.

Were looking for a Technical Writer to join the Product team and spread the power.
As a technical writer, youll get the chance to own a wide variety of documentation tasks both small and large. If you believe in the power of clear communication, possess an exacting eye for detail, and want to join a strong team with a can do attitude, your place is with us!
WHAT YOULL DO
Work hand-in-glove with Product Managers, Customer Success, and others to keep the existing set of written documentation aligned with the product, in terms of both functionality and appearance.
Contribute to weekly and ad-hoc release notes posts, product newsletters, and other customer communications.
Collaborate with instructional designers, curriculum developers, and technical trainers to ensure that both recorded and live training is accurate and up to date.
Help frontend developers and product managers refine in-app microcopy.

We are seeking a highly experienced Technical Writer to join our team and take ownership of certain areas of the documentation.

Our team embraces AI tools to boost how we create and maintain content from drafting smarter to spotting gaps we didnt see before. We're all about experimenting with intelligent tools to work faster and write better.

You'll be joining a group of writers who are passionate about technology, obsessed with clear communication, and always pushing for better. If you're excited about combining thoughtful writing with powerful tech, wed love to connect.

Were looking for driven and talented people like you to join our team and our mission to change the future of cloud security. Ready to dive in and swim with our pod?
What Youll Do:
Collaborate with engineers, product managers, and subject matter experts to document new features, updates, and cutting-edge technologies
Design, develop, and maintain knowledge base articles that make complex topics easy to understand for our users
Ensure that our documentation is clear, concise, and accurate, providing comprehensive resources for both technical and non-technical audiences
Proactively update and improve existing documentation based on feedback, product changes, and industry trends
Take ownership of documentation projects from start to finish, contributing to the continuous improvement of our documentation processes

As a technical writer, youll be responsible for writing API, CLI, and technical feature documentation for developers building on the company's platformwhether theyre creating apps for the company's app market, customizing our company's sites with code, or developing headless sites and apps. In your day to day, youll:
Collaborate closely with our company's engineers while testing and documenting new dev features
Review API design, refine API naming, and write detailed API reference documentation
Write tutorials, procedures, and readmes, providing developers with end-to-end guides on how to build on our company
Edit CLI and error messages, ensuring a consistent developer experience.

We're looking for a sharp, proactive Knowledge Operations Specialist to take ownership of our internal documentation and knowledge ecosystem. This role sits at the intersection of content, systems, and cross-team collaborationideal for someone who can bring clarity to chaos and turn scattered tribal knowledge into accessible, structured, and searchable content.

Youll lead the effort to clean up and organize our existing documentation (primarily in Confluence), close gaps by working closely with teams across the company, and build a scalable structure that supports both human access and AI-powered tools. The goal is to ensure people can find the information they needwhen they need itand that our knowledge stays up to date and aligned across departments.

Key Responsibilities:
Audit, organize, and maintain internal knowledge across platforms like Confluence, SharePoint, and Teams.
Identify gaps and inconsistencies in documentation by collaborating with stakeholders across departments (Sales, Support, Product, etc.).
Translate complex technical concepts into clear and accessible content tailored to various audiences.
Create, edit, and standardize documentation to ensure clarity, consistency, and usability.
Establish and manage taxonomy, tagging, and governance standards for internal content.
Support implementation and validation of AI tools that use company knowledge to provide answers and insights.
Drive knowledge-sharing practices and ensure broad adoption across teams.
Assist with internal communications (newsletters, updates, pushes) to keep teams informed.
Oversee or coordinate updates to external-facing documentation and resources as needed.
Recruit and manage additional knowledge contributors or writers as required.

We are interested in welcoming an extremely motivated, experienced, Technical Writer to join our teams at our R&D site. A great and trusted team player, with attention to detail and appreciation of technologies, capable of explaining abstract ideas, and translating complex information into comprehensible documentation. An open minded and creative personality, eager to contribute, learn, and be inspired by our groundbreaking projects.
In your role, you will be responsible for:
Writing, editing, and reviewing technical content including installation manuals, tutorials, quick guides, etc.
Collaborate with R&D, Marketing Department, and Legal, to create marketing materials such as whitepapers, company memorandums, and presentations.

We are interested in welcoming an extremely motivated, experienced, Technical Writer to join our teams at our R&D site. A great and trusted team player, with attention to detail and appreciation of technologies, capable of explaining abstract ideas, and translating complex information into comprehensible documentation. An open minded and creative personality, eager to contribute, learn, and be inspired by our groundbreaking projects.
In your role, you will be responsible for:
Writing, editing, and reviewing technical content including installation manuals, tutorials, quick guides, etc.
Collaborate with R&D, Marketing Department, and Legal, to create marketing materials such as whitepapers, company memorandums, and presentations.