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We are seeking a highly skilled and motivated Implementation Engineer to join our team.
As an Implementation Engineer under the Professional Services group, you will play a crucial role in ensuring successful and smooth implementations of our cyber-security solution for our clients. You will design the technical solution end to end and implement it. You will be a key contributor in delivering outstanding customer experiences and driving customer satisfaction.
Responsibilities:
Design the technical solution end to end based on clients requirements
Implement data mapping and transformation processes
Implement customizations on top of our customization layer using Python
Join some client calls to better understand the technical needs and to demonstrate some the capabilities which were implemented throughout the implementation process
Collaborate with internal cross functional stakeholders (sales, product, engineering, project management) to ensure successful implementations and resolve any technical issues throughout the process
Conduct product training and knowledge transfer sessions for internal stakeholders, enabling them to effectively utilize
Act as a liaison between customers and the product development team, providing feedback and insights to enhance product functionality and usability.
Document implementation processes, configurations, and troubleshooting guides to ensure consistency and enable knowledge sharing.

Required Implementation Specialist
DESCRIPTION
The Digital Experience Implementation Specialist is responsible for implementing our clients' business processes on our platform including integrations. He/She will be responsible for interacting with clients daily and internal teams to ensure that clients have the solutions needed.
The ideal candidate is highly detail-oriented with a hands-on approach, tech-savvy, and organized, with excellent communication and customer-facing skills, and has a passion for excellence, innovation, and success.
Once trained on the platform, the Implementation Specialist will quickly start working directly on client projects and with our cross-functional teams utilizing the team's best practices.
Responsibilities:
Accountable for end-to-end Implementation of clients' processes on the platform including integrations.
Own the Implementation lifecycle hands-on (requirements, planning, specification, configuration/development, deployment, testing, and monitoring)
Analyze and proactively drive forward solutions
Provide proactive customer service to clients and partners in an articulate, positive, and informative manner
Understand our platform E2E and collaborate with Product and R&D team to identify and communicate technical services and solutions
You will wear many hats, work independently, as well as a team player within a growing team.

Required Training Manager
Responsibilities:
Manage a global training team that develops training on all products and technologies, for our worldwide ecosystem of customers, partners, and internals.
Create training and certification programs for Customers, Customer Support, Sales, and Presales.
Design learning journeys which blend self-paced online and in-person classroom training from introductory level to advanced.
Oversee development of instructional videos, eLearning, webinar presentations, curricula and courseware for in-person training workshops, and other engaging, interactive learning content.
Build learning strategies to help new entrants to the still-emerging field of additive manufacturing / 3D printing overcome knowledge barriers.
Collaborate with stakeholders across our product groups, corporate functions, and regions, including product support managers, product managers, application engineers, regional technical specialists, regional trainers, and commercial leads.
Lead innovation projects like the development and deployment of augmented reality in training.