לוח משרות דרושים Customer Success Manager עבודה היברידית

We are looking for an experienced Customer Success Analyst to join our Global Customer Success Group, located in Rehovot, Israel for a temporary duration.
What you will be doing:
In this role you will be part of the customer success group and will be in charge of the following:
Implementing Customer Master Data processes and interfaces at the company ERP system (Oracle) and SFDC (CRM) including Data cleansing and merge processes
Maintain/monitoring Customer Master Data & IB master data- assure data integrity, cleansing, merge process and ongoing monitoring.
Defining and implementing reports - Data business analysis per specific requests
Generate ongoing Periodic operational reports - Identify regional process issues out of the periodic reports and implement corrective actions.
Provide Ongoing Support to the different stakeholders in the company.
Responsible for managing CS projects including processes definitions /workflows till execution.

Required Customer Success Manager
About the company:
We are publishing innovators delivering data-driven technological solutions that transform publishers into scalable, thriving businesses. Constantly growing, we're always seeking people who share our company culture and are looking to make an impact. We offer plenty of room for learning and career growth, all while working with some of the finest people and companies in the industry.
The opportunity:
As a Customer Success Manager, you will manage a wide portfolio of global programmatic partners. You will leverage your interpersonal skills to build and nurture relationships with key stakeholders in our industry and collaborate with them to drive performance, mutual growth and partner satisfaction.
Whats the day-to-day like?
Cultivate strong relationships with our partners, understanding their needs and objectives
Manage partnerships day one and throughout our partners entire lifecycle with the company. Proactively identify and solve partner issues and ensure high levels of satisfaction with our products and services.
Monitor, troubleshoot and optimize performance for different types of partner integrations and activities.
Use data analytics tools to draw business conclusions and identify opportunities for growth.
Work closely with the sales team to expand our reach and support the sales process.
Act as our partners advocate internally, Relay partner feedback and development requests to the product and R&D teams.
Working with multiple stakeholders, inside and outside the organization, to drive projects successfully.
Working model: This is a FULL-TIME position, and the company works in a hybrid model. Our office is located near Sarona Market Tel Aviv.

As a Customer Success Account Manager (CSAM), you are the primary consumption lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support, drive acceleration of cloud adoption from Pilot/MVP to production, orchestration across the company`s and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.

Key Accountabilities include:
Customer Relationship Management:
Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes across large stakeholder groups and coaching teams to align our strategy to our most strategic customers and their business priorities.
Customer Success Leadership - Consumption Leadership:
Partners with customers (including upper level executive stakeholders) to develop a deep understanding of their business goals and priorities.
Position large-scale programs to solve the most complex business and industry outcomes and customer priorities to drive consumption holistically across the entire portfolio.
Customer Success Leadership Customer Strategy and Growth:
Expands upon account team planning, promoting business and technical needs for change to challenge customer thinking that drives current and future growth and transformation towards modern digital approaches.
Customer Success leadership - Delivery and program Management:
Serves as a trusted advisor to key stakeholders and executives to develop and deliver strategic roadmaps for executing program planning and customer-facing program reviews, prioritizing complex engagements, and influencing key stakeholder and executive expectations to address agreed-upon business and industry outcomes and customer priorities to deliver ongoing customer success.
Serves as point person for day-to-day program/project management, escalation and risk management, effective customer and our Executive relationship management, customer support escalation point-of-contact, our-Partner related project management as needed and strategic technical direction for energy focussed customers.
Technical Relevance:
Leverages a broad understanding of industry and technical expertise to act as a advisor and visionary to lead customer success.

Required CUSTOMER SUPPORT TEAM LEAD- HAIFA
With our excellent customer service, the support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support team Lead, you will manage our local support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country
What you'll be doing
Lead a CS team and create an environment in which the team has the ability to grow through encouragement and empowerment
Responsible for leading by example and showing what customer-obsessed means: Our Customer Support Team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support.
Responsible for your teams KPIs and productivity
Provide performance feedback and shoot for excellence
Manage the operational work of the team, e.g. shift scheduling
Collaborate with all other teams to improve the overall level of service.
Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.
As a member of the group leadership team, you will have to lead shifts and help the representatives and shift leaders to create a dynamic and effective shift in order to achieve our goals.
Be an integral member of the group's management team, actively contributing to its success and decision-making processes.

We are looking for a Client Success Manager on a mission to establish partnerships with our clients, based on value and ROI.
These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of our suite of services.
Responsibilities:
Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging our solutions
Building strong relationships with clients based on your ability to earn their trust and deliver
Proactively identifying business goals and pain points, and opportunities where we can deliver even greater value for our clients
Analyzing key account statistics and performance metrics to identify pain points, while educating clients in order to drive performance
Simultaneously and successfully managing multiple client relationships
Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs

Our company's vision is to transform lives with trusted financial services that transcend borders.
Since 2011, we have been tirelessly delivering on our promises to people who send money around the world.
Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home.
Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
The team in Israel pushes forward and aims for the stars.
We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.
We are seeking a dedicated, independent, team player customer success B2B for a full time position to join our team in Tel Aviv.
You Will:
Multitask between different communication channels and departments.
Providing answers by identifying problems.
Interact with customers & resolve issues.
Ensure high customer satisfaction, creating engagement and retention in all levels.
Help to develop and implement standard methodologies, processes and tools to improve customer experience.
Anticipate customer needs, provide proactive guidance and offer solutions.
Job number- R_101911.

We are a mobile app user acquisition tech company. Our innovative technology and talented team make us one of the top players in the industry.
We seek a skilled, highly motivated, and eager-to-learn Client Success Manager to join our team. As a CSM, you will play a key role in our campaigns' success and help drive our clients' growth.
Responsibilities:
* Manage a portfolio of mobile app developers and agencies.
* Oversee online campaigns and assess performance.
* Utilize data -driven insights to analyze and optimize campaign results and provide yield strategy recommendations.
* Handle technical deployment and execution of campaigns.
* Contribute to business development efforts.

Are you looking for a foot into the world of hi-tech, in a role which will allow you to help end users around the world?
In a world of assessments which can be outsmarted by guesswork and prefab answers,we are the only solution in the language testing space to measure real life communication capabilities by evaluating natural speech and writing.
Using a combination of cutting-edge technology and advanced linguistics research, the TEST is designed to measure English quickly and accurately. Our tests are used by leading organizations around the world to assess English abilities in recruitment and language teaching, and are trusted by educational institutions and government offices to qualitatively measure English abilities in a wide variety of cases.
Were looking to recruit a full-time for a Customer Success Representative, to work with our regional business development manager in serving clients across the Middle East and Asia.
What will you do with us?
Your work will include, on a daily basis, communicating with End Users and Clients through our Help desk interface, via phone, email, or video conference, depending on need and scope of request. You will file and respond to tickets coming in from clients across the continent, working to properly deduce solutions to client inquiries, ranging from quick troubleshooting to long-term product requests.
You will be the clients point of contact with our company, directing their needs to the people who can help.  
Full-time position (9:00-18:00 GMT+3), Hybrid: training and team meetings in company offices in Jerusalem, other tasks remote.