לוח משרות דרושים מנהל IT במרכז

We are currently searching for a collaborative IT engineer with high technical knowledge and experience supporting a wide range of enterprise applications and systems. In this role, you will provide technical assistance and support to computer users, focusing on complex issues and advanced troubleshooting. Responsibilities involve setting up and removing endpoints, configuring and maintaining systems, conducting technical research and development, and overseeing daily operations.
The Impact Youll Make:
SaaS Management: Oversee our SaaS services from provisioning access management to on/off-boarding processes. Including Kandji/Intune, Slack, Office 365, Jira, GitHub and Zoom.
IT Support and Administration: Hands-on experience installing, troubleshooting, and fixing computer hardware and software issues, including desktops, laptops, printers, and other peripherals.
Process Automation and Improvement: Continuously improve and automate IT processes to enhance efficiency and effectiveness.
Hardware Lifecycle Management: Manage the entire lifecycle of hardware assets, including procurement, device management (Apple with Kandji and Windows with Intune), and depreciation.
Software Asset Management: Oversee the lifecycle of software/application assets from procurement to assignment to reclamation of licenses.
Daily IT Operations: Handle day-to-day IT tasks, including troubleshooting and support. Ability to manage IT and networking hardware, including, but not limited to, monitors, keyboards, mice, printers, scanners, Zoom Conference system, firewalls, switches, and APs.
Team Support: Provided IT field support. Troubleshoot hardware, software, and OS issues while adhering to warranty and security compliance requirements.
IT Infrastructure Maintenance: Maintain and support IT tech stacks such as Zoom rooms, AV systems, and on-premises systems.
Network Maintenance: Knowledge of enterprise networking concepts, including TCP/IP, LAN, WAN, SD-WAN, SSL VPN, DNS, and DHCP. Must have experience coordinating with ISPs and network teams to troubleshoot issues using deductive reasoning skills.
Documentation and Process Standardization: Write clear documentation and develop reproducible steps for issue resolution and oral communication skills with end users and the Global team in English and Chinese.
Security Vigilance: Stay updated with 0-day security issues and remediate them promptly.

We are looking for an IT support engineer to help build a robust service that enables trusted cancer diagnostics for all.
Responsibilities:
Maintain and improve the technology used by the company
Manage endpoints, servers, and services
Participate in equipment purchase
Collect evidence (logs and metrics) to comply to the standards Ibex adheres to
Test and examine staff complaints and support teams to remediate
Ensure that systems are safe and secure against cybersecurity threats

Our company develops state-of-the-art artificial intelligence SaaS solutions for cancer diagnostics.
Our cutting-edge technology is transforming the diagnosis of cancer, leading to rapid and accurate decision making and providing new diagnostic insight to enable precision medicine.
Our company is a well-funded start-up with global presence and headquarters in the USA and Israel.
Our world class team of researchers, engineers and medical experts is growing, as is our customer base, and we continue to invest in the success of our customer to maximize the impact on patient care.
If you are an outstanding professional, passionate about your work, a team player and want to make a difference in the lives of millions of people Come join us!
Responsibilities:
We're looking for a motivated and experienced Senior Director of Services and Support to lead the implementation, services and technical support for our customers throughout their journey with us.
The role will require the successful individual to work closely with the Customer Success team to establish positive relationships with customers, optimize customer deployments and lead customer support, accelerate projects and provide customer input to internal Product and R&D teams.
As Senior Director of Service and Support, you will be responsible for:
Driving quality and planning at the customer site to ensure all installations and upgrades are well managed and the customer enjoys a positive experience of working with our products and personnel.
Partner with Customer Success to assist in providing the best support to customers and partners.
Provide strong project management to plan, monitor and track customer projects and accounts.
Provide ongoing technical and product support (levels 1 to 3) to partners, customers and users .
Serve as primary contact of on-boarding of new customers and research partners.
Proactively identify opportunities for improvement and resolve issues.
Represent the voice of the customer/partner to provide input into the product
development and sales process.

We are seeking an experienced Manager to oversee the Information Technologies group and lead IT operations across our IT Engineering, MIS and help desk support teams.

This role requires a seasoned leader with strong managerial skills, capable of overseeing multiple teams within our IT departmentensuring collaboration, driving team performance, and fostering a productive work environment that aligns with our strategic goals.

Responsibilities

Team Leadership and Coordination: Direct and manage the operations of three distinct teams: IT Support (Help Desk), IT Engineering (Infrastructure, Lab, and Automation), and MIS (Management Information Systems). Cultivate a collaborative team environment, streamline inter-departmental communication, and enhance productivity to achieve strategic objectives across all technology fronts.
Cloud Environment and Data Center Oversight: support cloud environments AWS/AZURE/GCP and data centers management. Implement best practices for cloud management and data center efficiency to support enterprise-wide applications and data storage solutions.
Responsible of the company labs including user management, networking, auto provisions and maintenance
Strategic Planning and Integration: Develop and implement strategies for system renewals, user management, system usage and support. Drive project management for system integrations and automation to ensure seamless data flow between platforms.
Budget Management: Act as the budget owner; responsible for planning and managing the annual budget for Information Systems.
Project Management Excellence: Spearhead and oversee all IT-related projects, from initial conception through to successful execution. Employ rigorous project management methodologies to ensure timely delivery within budget constraints. Coordinate cross-functional teams to facilitate seamless project workflows, ensuring clear communication and effective resolution of issues throughout the project lifecycle.
Technical Troubleshooting: Troubleshoot and resolve complex technical issues, maintaining high system integrity and operational efficiency.
Collaboration and Customization: Work closely with internal departments to tailor solutions that optimize business processes and ensure system alignment with business needs.
Performance Monitoring: Monitor and evaluate system performance, recommending improvements and optimizations.
Support and Training: Provide comprehensive training and support to end-users, enhancing user satisfaction and system usability.
Vendor Management: Collaborate with external vendors and partners to ensure effective system implementations and upgrades.
Industry Awareness: Stay abreast of industry trends and best practices to enhance the capabilities of our information systems continually.

We are seeking an IT Infra Virtualization and cloud engineer to join our infrastructure department. The ideal candidate should have at least five years of experience in VMWARE, AWS, and networking topology. The candidate should be proficient in Linux. Knowledge of Git, Jenkins/GitHub Actions, Bash, and Python will be considered an advantage. We offer professional growth and development opportunities. If you meet the qualifications and are passionate about working with cutting-edge technology, please submit your resume and cover letter for consideration.

Responsibilities:

Oversee all aspects of the companys IT infrastructure, including systems and SaaS services.
Manage physical servers, virtualization systems, storage systems, and backups.
Provide internal support for company employees.
Expertise in servers, virtualization, cloud systems, backups, and related technologies.
Supervise and monitor the virtual infrastructure, primarily centered around VMWare virtual environments.
Manage both on-premises (co-location) and cloud-based infrastructure.
Administer external server farms and Disaster Recovery (DR) plans.
Collaborate closely with cross-functional teams to guarantee the reliability and scalability of our systems.
Diagnose and resolve technical issues related to the infrastructure.

We are searching for an experienced Project Manager with a can-do attitude who loves to get things done, have a high level view and is a detailed oriented person. Demonstrate a sense of urgency and ownership to drive projects to completion.
Nice to know :
Our site is located in Herzelia at Yad Harozim St., 15 minute walk from the train station
Hybrid work model
Founded 2001 with over 200 Smart and talented men and women
Our team members enjoy the freedom to innovate and experiment, until success is achieved
We care about each other, and we care about our community
In this position you will :
Own project execution end to end. Work with large scale teams
Project management expert - setting up projects roadmap, managing scope, backlog and timeline, tracking key milestones, managing KPIs , key dependencies etc.
Ensuring deliverables are planned and on track - visibility and tracking
Perform reviews of various project activities to identify and highlight risks and develop appropriate contingency plans
Work with diverse stakeholders (Cyber Security, Networking, Devops, SRE, developers, squad leads, senior management, etc. ) to ensure project success
Resolve conflicts and remove obstacles that occur
Facilitate internal communication and effective collaboration

As a leader in IT, you will play a pivotal role in transforming our IT team by leveraging your vision and thought leadership to inspire change at all levels. You will collaborate with cross-functional teams across IT and business functions to drive process automation, efficiency, scalability, and consistency, ultimately supporting our company's growth. This role demands the ability to lead through influence, manage complex processes, and oversee timelines across competing programs and initiatives. Your strong technical expertise and passion for engineering, operations, and customer service will be essential as you lead an organization delivering projects with high business value and cost-effective solutions.

Your Impact

Strategic Leadership and Comprehensive Accountability: Take complete ownership of the IT ecosystem, covering Endpoint Engineering, Service Desk, Engineering Labs and Field Operations for our Tel Aviv office - Serve as a strategic ally to internal and external stakeholders by setting priorities and ensuring that IT initiatives align with organizational objectives
Stakeholder Collaboration and Expert User Support - Deliver top-tier support across various platforms like Mac, Windows, Chromebooks, and Mobile Devices - Consistently interact with stakeholders to obtain feedback and adapt IT solutions - Ensure customer satisfaction through exceptional technical assistance

We are seeking an experienced and skilled IT Infrastructure Team Lead to join our growing organization.
In this role, you will be responsible for overseeing a team of IT infrastructure specialists and ensuring the seamless operation and maintenance of our company's IT infrastructure.
You will play a critical role in managing and improving our technology stack to support our business operations and growth.
Key Responsibilities:
Team Leadership:
Lead, mentor, and motivate a team of IT infrastructure professionals, fostering a collaborative and high-performance work environment.
Conduct regular team meetings, set objectives, and track progress to achieve department goals.
Infrastructure Management:
Manage and maintain the company's IT infrastructure, including virtualization, servers, networks, storage, and data centers.
Oversee system and network administration, ensuring high availability, security, and performance.
Project Management:
Plan and execute IT infrastructure projects, including hardware and software upgrades, migrations, and system integrations.
Define project scope, goals, and deliverables, and manage project budgets and timelines.
Troubleshooting and Support:
Provide technical expertise and support for complex infrastructure issues and incidents.
Collaborate with the IT support team to resolve escalated problems.
Security and Compliance:
Implement and enforce IT security policies and procedures to protect the company's data and infrastructure.
Ensure compliance with industry standards and regulations.
Capacity Planning:
Monitor infrastructure performance and capacity, making recommendations for upgrades and improvements as needed.
Vendor Management:
Evaluate and manage relationships with technology vendors and service providers.
Negotiate contracts and ensure cost-effective solutions.
Documentation:
Maintain detailed documentation of the IT infrastructure, including configurations, procedures, and incident reports.

We are actively seeking an accomplished IT professional to lead our Global IT department. In this pivotal role, you will provide strategic oversight for all Information Technology functions within our company.
Leading a team of IT managers, you will be responsible for steering the company's technology operations, driving the implementation of cutting-edge IT systems, and shaping comprehensive IT policies.
Job Descriptions:
Oversee all technology operations (e.g.global IT services: network, security, help desk, system) and evaluate them according to established goals.
Manage the global IT departments teams, distributed across multiple regions and sites.
Responsibility for computing and communications infrastructure in the organization.
Responsibility for designing the company's IT strategy to support business activity.
Analyze the business requirements of all companys units to determine their technological needs.
Purchase efficient and cost-effective IT equipment, software and services.
Inspect the use of technological equipment, software and services to ensure functionality and efficiency.
Subcontractors and consultants management.
Interact and cooperate with managers and stakeholders on every level across the organization.
Ability to combine between technological improvement and the business needs.
Control IT budget.

We help enterprises and service providers empower their data -driven competitive advantage at scale. We are a leading provider of enterprise-class Storage solutions. The companys software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing Storage technologies. We are seeking an experienced and dynamic Network and Infrastructure Manager to lead our IT operations team. The successful candidate will be responsible for overseeing the design, implementation, and maintenance of our company's network and infrastructure systems.
Responsibilities:
Network Management:
* Design, implement, and maintain the organization's local area network (LAN), wide area network (WAN), and wireless network infrastructure.
* Ensure network connectivity, availability, and performance meet business requirements. Infrastructure Management:
* Manage the company's IT infrastructure, including servers, Storage systems, virtualization platforms, and data centers.
* Optimize infrastructure resources to support business operations and growth. Team Leadership:
* Lead and mentor a team of network engineers, system administrators, and infrastructure specialists.
* Provide guidance, training, and support to team members to foster professional development and ensure high performance. Security and Compliance:
* Develop and implement security policies, procedures, and best practices to protect the organization's network and infrastructure assets.
* Ensure compliance with relevant regulations and standards, such as GDPR, HIPAA, or PCI-DSS. Vendor Management:
* Evaluate and select vendors and technology solutions that align with the organization's network and infrastructure strategy.
* Manage vendor relationships, contracts, and service level agreements (SLAs). Disaster Recovery and Business Continuity:
* Develop and maintain disaster recovery plans and procedures to minimize the impact of potential disruptions to business operations.
* Conduct regular tests and drills to validate the effectiveness of recovery plans. Budgeting and Planning:
* Prepare and manage the IT infrastructure budget, ensuring cost-effective use of resources and alignment with business objectives.
* Forecast future infrastructure needs and recommend investment strategies to support growth and innovation.

We are looking for an Experienced Help Desk Engineer as a part of the IT team, supporting 400 employees and responding to all helpdesk tickets in a dynamic environment.
The ideal candidate will be self-motivated, enthusiastic, and work well as part of the local IT team.
If you have a strong technical orientation and experience as an IT Helpdesk this is a great opportunity for you! If you enjoy working for an IT-centric company with the newest technology, surrounded by great people and a cool environment.
Responsibilities:
Support IT-related incidents \ requests of users and support existing systems and services.
Maintaining an inventory of IT assets, setting up new users, and assorted other IT-related tasks plus general maintenance of all hardware \ software.
Stay user-focused and quickly respond to technical requests either by phone, mail or in person while documenting in the helpdesk ticketing system.
Diagnose and resolve technical hardware \ software issues in a mixed Windows \ Mac environment.
Identify and escalate situations that require urgent attention.
Follow up with customers, provide feedback and see problems through to resolution.

We are looking for an IT Infra Virtualization Engineer to join our Infrastructure department. The ideal candidate should have a minimum of 5 years of experience in VMWARE, Storage systems and networking topology. The candidate should be proficient in Linux. Knowledge of Git, Jenkins, Bash and Python will be considered an advantage. We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development. If you meet the qualifications and are passionate about working with cutting-edge technology, please submit your resume and cover letter for consideration.
Key Responsibilities:
Supervise and monitor the virtual infrastructure, primarily centered around VMWare virtual environments.
Administer and uphold Linux servers, predominantly RedHat-based systems.
Handle updates, upgrades, and firmware patches for both virtual and on-premises infrastructure.
Collaborate closely with cross-functional teams to guarantee the reliability and scalability of our systems.
Diagnose and resolve technical issues related to the infrastructure.
Oversee and maintain storage systems such as Netapp, EMC or Infinidat.
Manage for both on-premises and cloud-based infrastructure.