דרושים » מחשבים ורשתות » IT Engineer (End User Support)

CYE is looking for an IT Manager to lead the IT team and to share the responsibilities for the company's IT infrastructure and user management. We are looking for a competent IT Manager who is passionate about IT and security in various tech environments. In this position, you will maintain and improve the company infrastructure, network, and security, ensuring the proper function of IT.
Responsibilities:
Manage IT staff by recruiting, training, and coaching team members, communicating job expectations, and appraising their performance.
Define IT infrastructure strategy, architecture, and processes.
Support the company's fast-paced growth, planning, and maintaining best practices for a scaling company.
Act in alignment with user needs and system functionality to contribute to organizational policy.
Design, develop, implement, and coordinate systems, policies, and procedures.
Continuous security improvements of applications and information systems.
Manage all user accounts, licenses, and subscriptions.
Manage IT equipment, stock, and purchasing.
Manage all IT systems and network infrastructure at the company.
Manage day-to-day high-level technical support and troubleshooting for hardware and software issues.
Identify problematic areas and implement strategic solutions promptly.
Manage data backups. Ensure company data security, availability, and integrity.
Audit systems and assess their outcomes.
Handle annual budget and ensure cost effectiveness.

We help enterprises and service providers empower their data -driven competitive advantage at scale. We are a leading provider of enterprise-class Storage solutions. The companys software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing Storage technologies. We are seeking an experienced and dynamic Network and Infrastructure Manager to lead our IT operations team. The successful candidate will be responsible for overseeing the design, implementation, and maintenance of our company's network and infrastructure systems.
Responsibilities:
Network Management:
* Design, implement, and maintain the organization's local area network (LAN), wide area network (WAN), and wireless network infrastructure.
* Ensure network connectivity, availability, and performance meet business requirements. Infrastructure Management:
* Manage the company's IT infrastructure, including servers, Storage systems, virtualization platforms, and data centers.
* Optimize infrastructure resources to support business operations and growth. Team Leadership:
* Lead and mentor a team of network engineers, system administrators, and infrastructure specialists.
* Provide guidance, training, and support to team members to foster professional development and ensure high performance. Security and Compliance:
* Develop and implement security policies, procedures, and best practices to protect the organization's network and infrastructure assets.
* Ensure compliance with relevant regulations and standards, such as GDPR, HIPAA, or PCI-DSS. Vendor Management:
* Evaluate and select vendors and technology solutions that align with the organization's network and infrastructure strategy.
* Manage vendor relationships, contracts, and service level agreements (SLAs). Disaster Recovery and Business Continuity:
* Develop and maintain disaster recovery plans and procedures to minimize the impact of potential disruptions to business operations.
* Conduct regular tests and drills to validate the effectiveness of recovery plans. Budgeting and Planning:
* Prepare and manage the IT infrastructure budget, ensuring cost-effective use of resources and alignment with business objectives.
* Forecast future infrastructure needs and recommend investment strategies to support growth and innovation.

We are seeking an experienced Manager to oversee the Information Technologies group and lead IT operations across our IT Engineering, MIS and help desk support teams.

This role requires a seasoned leader with strong managerial skills, capable of overseeing multiple teams within our IT departmentensuring collaboration, driving team performance, and fostering a productive work environment that aligns with our strategic goals.

Responsibilities

Team Leadership and Coordination: Direct and manage the operations of three distinct teams: IT Support (Help Desk), IT Engineering (Infrastructure, Lab, and Automation), and MIS (Management Information Systems). Cultivate a collaborative team environment, streamline inter-departmental communication, and enhance productivity to achieve strategic objectives across all technology fronts.
Cloud Environment and Data Center Oversight: support cloud environments AWS/AZURE/GCP and data centers management. Implement best practices for cloud management and data center efficiency to support enterprise-wide applications and data storage solutions.
Responsible of the company labs including user management, networking, auto provisions and maintenance
Strategic Planning and Integration: Develop and implement strategies for system renewals, user management, system usage and support. Drive project management for system integrations and automation to ensure seamless data flow between platforms.
Budget Management: Act as the budget owner; responsible for planning and managing the annual budget for Information Systems.
Project Management Excellence: Spearhead and oversee all IT-related projects, from initial conception through to successful execution. Employ rigorous project management methodologies to ensure timely delivery within budget constraints. Coordinate cross-functional teams to facilitate seamless project workflows, ensuring clear communication and effective resolution of issues throughout the project lifecycle.
Technical Troubleshooting: Troubleshoot and resolve complex technical issues, maintaining high system integrity and operational efficiency.
Collaboration and Customization: Work closely with internal departments to tailor solutions that optimize business processes and ensure system alignment with business needs.
Performance Monitoring: Monitor and evaluate system performance, recommending improvements and optimizations.
Support and Training: Provide comprehensive training and support to end-users, enhancing user satisfaction and system usability.
Vendor Management: Collaborate with external vendors and partners to ensure effective system implementations and upgrades.
Industry Awareness: Stay abreast of industry trends and best practices to enhance the capabilities of our information systems continually.

we re looking for a Junior System Administrator for our IT team to share the responsibilities for the companys IT infrastructure and user management.  We are looking for a competent Junior System Administrator who is passionate about IT and security in various tech environments.
In this position, you will help the IT manager with all the daily and ongoing tasks, from servers to helpdesk. This involves maintaining and improving the company infrastructure, network, and security, and ensuring the proper function of IT. 
Responsibilities :
Maintenance and development of company IT infrastructure (cloud and hybrid on-prem) 
Vast knowledge in physical and virtual server management
At least a basic knowledge of Microsoft Azure AD and Active Directory (for managing identities)
Network management including firewall and switches management
Knowledge in one of these environments: Office 365 / G-Suite
Manage all user accounts, licenses, and subscriptions
Manage IT equipment, stock, and purchasing
Users' environment management : badge permissions, network permissions (share folders on a server)
Support and troubleshoot end-users computer software and hardware issues
Operate service desk ticketing system
Maintain and manage IT assets inventory and licenses
Manage data backups. Ensure company data security, availability, and integrity 

We are seeking an IT Infra Virtualization and cloud engineer to join our infrastructure department. The ideal candidate should have at least five years of experience in VMWARE, AWS, and networking topology. The candidate should be proficient in Linux. Knowledge of Git, Jenkins/GitHub Actions, Bash, and Python will be considered an advantage. We offer professional growth and development opportunities. If you meet the qualifications and are passionate about working with cutting-edge technology, please submit your resume and cover letter for consideration.

Responsibilities:

Oversee all aspects of the companys IT infrastructure, including systems and SaaS services.
Manage physical servers, virtualization systems, storage systems, and backups.
Provide internal support for company employees.
Expertise in servers, virtualization, cloud systems, backups, and related technologies.
Supervise and monitor the virtual infrastructure, primarily centered around VMWare virtual environments.
Manage both on-premises (co-location) and cloud-based infrastructure.
Administer external server farms and Disaster Recovery (DR) plans.
Collaborate closely with cross-functional teams to guarantee the reliability and scalability of our systems.
Diagnose and resolve technical issues related to the infrastructure.

As a Help Desk Team Leader, you will be:

Manage the help desk team and evaluate performance
Provide hands-on technical support and troubleshooting for a variety of hardware, software and network issues
Establish best practices throughout the entire technical support process
Follow up with customers to identify areas of improvement
Ensure customer service is timely and accurate on a daily basis
Develop daily, weekly and monthly reports on help desk teams productivity
Recruit, train and support help desk representatives and technicians
Coordinate with other IT departments to resolve complex issues and improve service delivery

We are searching for an experienced Project Manager with a can-do attitude who loves to get things done, have a high level view and is a detailed oriented person. Demonstrate a sense of urgency and ownership to drive projects to completion.
Nice to know :
Our site is located in Herzelia at Yad Harozim St., 15 minute walk from the train station
Hybrid work model
Founded 2001 with over 200 Smart and talented men and women
Our team members enjoy the freedom to innovate and experiment, until success is achieved
We care about each other, and we care about our community
In this position you will :
Own project execution end to end. Work with large scale teams
Project management expert - setting up projects roadmap, managing scope, backlog and timeline, tracking key milestones, managing KPIs , key dependencies etc.
Ensuring deliverables are planned and on track - visibility and tracking
Perform reviews of various project activities to identify and highlight risks and develop appropriate contingency plans
Work with diverse stakeholders (Cyber Security, Networking, Devops, SRE, developers, squad leads, senior management, etc. ) to ensure project success
Resolve conflicts and remove obstacles that occur
Facilitate internal communication and effective collaboration