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As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers.
You will ensure your teams success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.
Key Responsibilities:
Leadership & Team Development:
Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction.
Provide technical guidance and foster team collaboration on observability tools and log analytics.
Technical Expertise & Customer Engagement:
Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis.
Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions.
Provide deep technical insights on cloud observability and integration of into customer infrastructures.
Customer Relationship Management:
Be the primary escalation point for customer technical challenges.
Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with platform.
Engage with stakeholders to provide tailored technical solutions that align with customer business goals.
Data-Driven Leadership:
Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance.
Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues.
Collaborate with internal teams on product enhancements, informed by your team's customer data analysis

We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience.
Our Technical Account Managers are trusted advisors and consult our customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.
Technical Account Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.
Responsibilities:
Solve customers technical problems by adopting the platform, integrating new data and existing integrations
Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available
Build a successful and ongoing game plan for each customer based on a specific data analysis and customers needs
Establishing relationships and engaging with technical counterparts to drive product adoption
Conduct QBRs with customers to consistently reflect delivered value and ensure customers needs
Advocate internally for customer needs within and influence a product development roadmap
Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities

we are looking for an Commercial Account Executive to join its growing sales team. Account Executives we are key in understanding customers problems and needs, and enabling them to solve these through our unique technology. They need to be hungry, smart, and humble professionals with proven experience of approaching and navigating complex organizations, and working with both a technical audience and senior executives to deliver on their goals.
Responsibilities:
Work with our sales engineers to plan, prepare, and execute deals in complex and technical sales cycles.
Contact CTO/VP engineering in our target market to build a pipeline.
Deliver clear messaging and communicate the platform's uniqueness and its values.
Manage the business aspects of the entire sales cycle.
Help customers in matching solutions to their business needs.
Know the Observability market well and help customers choose the right solutions for them.

We are looking for a hands-on, strategic Business Application Manager with a proactive, ownership-driven mindset. Someone who takes initiative, thinks beyond the immediate task, and translates data into real business impact. This role requires a unique mix of systems expertise, project management, and analytical skills. Youll not only implement and optimize our platforms but also analyze ROI, create data-driven case studies, and help leadership make informed decisions.
Reporting to the VP of Customer Success, youll work cross-functionally with Sales, Marketing, Finance, Procurement, and Operations to ensure the company has the right tools, workflows, and insights to scale effectively.
This is part project manager, part systems owner, and part business analyst. Youll lead end-to-end implementations, integrate platforms like Salesforce, Intercom, Quicksight, create dashboards and reports, and drive process optimization across the business.

About Mindspace Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. Why you’ll love working at Mindspace? Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally. Who is the ideal Mindspacer? You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in. About the position As a Sales Manager, you will be responsible for all aspects of pre-sales and sales of our spaces, as well as customer success, retention, and upsell. You play a key role in our sales efforts through the qualification of leads and deal-closing. What will you be responsible for: Pre-sale and Sales
* Qualify SMB leads - convert them to tours and closed deals (inbound & outbound)
* Understand the customer’s needs, ensuring that solution that is provided matches customer expectations across all areas - functional, service, timeline, budget, quality, etc.
* Provide a suitable proposal offer (Office+AR), based on Mindspace guidelines
* Follow up with the customer, maintaining a consistent, open channel
* Work closely with the Community Manager to achieve smooth onboarding Customer Success - Retention and Upsell
* Analyze and optimize sales targets (Office+AR) for each SMB customer
* Identify new needs/challenges for the customer and forecast future expansion
* Make sure any payment issues are taken care of on a monthly basis
* Execute SMB retention plan
* Support the Customer Experience team in terms of member support and service
* Proactively identify and pursue new customer opportunities
* Conduct outbound outreach to potential clients through calls, emails, and networking
* Manage the sales pipeline and drive revenue growth