we are looking for a Onboarding Manager- Mid Market & Enterprise team.
As MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of from day one. Youll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value.
Key Responsibilities:
Leading onboarding projects with mid-market clients, ensuring timely and successful implementation
Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly
Delivering advanced training sessions for admins, managers, and employees across multiple departments or locations
Supporting integration and technical setup needs in collaboration with internal teams
Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success
Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals
Requirements: Fluent English (spoken and written) - MUST
Fluent Hebrew (spoken and written) - MUST, due to working with a portion of our Israeli customers
2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST
Experience working with mid-market or enterprise clients - strong advantag
Strong project management skills, with the ability to manage complex timelines and multiple stakeholders
Experience with integrations and technical product setup - advantage
Exceptional communication, training, and presentation skills
Highly organized, detail-oriented, and proactive in managing onboarding projects
A team player who thrives in a fast-paced and dynamic environment
Growth mindset, resilience, and high motivation to help customers succeed
This position is open to all candidates.