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Now were looking for a visionary Site Reliability Engineer to join the R&D team. In this critical role, you will support our growing operation, network, and systems. You will play a pivotal role in administering our internal systems as well as participate in key design decisions. In this position, you can innovate, build best practice processes, and consistently work with new ideas.
Responsibilities:
Responsible for the company's production environment, including complex architecture with multiple virtual servers, deployments & various cloud technologies.
Manage the availability, latency, scalability and efficiency of our company services by engineering reliability into software and systems.
Respond to and resolve emergent service problems; build tools and automation to prevent problem recurrence.
Review and influence new and evolving design, architecture, standards, and methods for operating services and systems.
Participate in software and system performance analysis and tuning, service capacity planning and demand forecasting.

Were looking for a visionary Support Engineer Tier 1 to join the company team. In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges
Responsibilities:
Provide technical support for our company customers around the world.
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and can-do attitude.
Be a focal point for the customers needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
Track and monitor customer status and identify both areas of concern and growth opportunities.
Be a part of building and expanding the companys Global Support Services.

We are looking for a System Administrator to join the infrastructure department. The System Administrator will manage global infrastructure systems: Multi Datacenters, Cloud, Storage, Virtualization, Networking, and security systems.

Key Responsibilities:

VMware, Storage and Backup Full responsibility of a complex stretched VMware cluster using Active-Active block storage across two Datacenters, NAS systems, Backup platforms, SAN environment and tape library using FC, iSCSI, SMB, and NFS protocols

Solid understanding of Microsoft services Active Directory, EntraID, Intune, Exchange, SharePoint

Manage, build, and update physical and virtual Windows & Linux servers utilizing patch management and configuration management systems

Cloud Administration Manage AWS & Azure production environments

Monitoring tools Ensure the stability and uptime of the production environment 24/7

Network & Security systems administration Manage multiple firewalls clusters, Routers & Switches, SASE, WAF, CSPM, IdP, EDR, NAC and Mail Relay

Function as a tier two for the IT helpdesk team

We are looking for a Customer Support Specialist - Student Position
As a Tier 1 Customer Support you will be responsible for:
Be the first line of defense and escalation for any technical issues
Elegantly handle customer requests and maintain Rapyds SLA & customer satisfaction
Escalate and own issues internally and externally with service providers / partners
Extend our knowledge base
Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customers issues

We are looking for a DevOps Engineer.
As a key member of our engineering team, youll work at the intersection of development, operations, and reliability. Youll automate cloud infrastructure, ensure system performance, and maintain secure, scalable deployments in a regulated fintech environment.
Responsibilities:
Manage and enhance cloud infrastructure (AWS, GCP, Azure, or similar).
Develop, maintain, and automate CI/CD pipelines to streamline application delivery.
Implement Infrastructure as Code (e.g., Terraform, Ansible, CloudFormation) for provisioning and managing environments.
Set up and maintain monitoring, observability, and alerting systems using tools like Prometheus, Grafana, Splunk, New Relic, ELK,etc.
Define, track, and act upon SRE metrics (SLIs, SLOs, error budgets) to balance reliability and development velocity.
Participate in incident response, including root cause analysis and remediation.
Automate repetitive tasks to reduce toil and increase system resiliency and uptime.
Collaborate with developers and security teams to embed security and compliance best practices (e.g., PCI DSS, DevSecOps).
Support on-call rotation and continuously improve operational processes.

Required DevOps Team Leader
Description
The DevOps Team Leader position is an operational engineering role and is an integrated part of our development team. You will be responsible for improving the efficiency of our processes, software, and infrastructure, and will be assisting RnD Team with product development. If you are DevOps Team Leader that is passionate about automating and scaling everything, this job is for you.
Responsibilities
Lead a team of 3-4 DevOps Engineers
Monitor and optimize cloud infrastructure for performance, scalability, and cost-efficiency.
Manage and Maintain CI Infrastructure (GitLab CI and Jenkins).
Manage, Maintain and Improve our Release and Development Environments.
Support critical production infrastructure deployed in Multiple Clouds (AWS, Azure, and GCP).
Develop and Support RnD toolchain and implement best practices for code deployment, testing, and maintenance.
Automate On-Premises Labs Infrastructure by adopting IaC practices.
Lead and Develop Monitoring, Telemetry, Alerting, and Logging Production services.

Were looking for a Cloud Architect to help shape and evolve our global cloud infrastructure.
In this hands-on role, you'll design and build secure, scalable cloud environments using Azure and AWS, solving real-world challenges and driving innovation across the organization.
How will you make an impact?
Design and implement secure, scalable, and resilient cloud architectures across Azure and AWS
Lead modernization and migration initiatives for critical workloads
Drive cloud security practices - identity, encryption, compliance, zero trust
Collaborate with cross-functional teams to translate business needs into technical solutions
Support infrastructure-as-code and automation to improve reliability and speed
Continuously optimize our cloud setup for performance, cost, and security.

We are seeking an experienced Cloud Services Manager\ Manager, cloud architecture and DevOps to lead and drive cloud infrastructure, DevOps, and automation initiatives in a global R&D environment.
The ideal candidate will have extensive experience managing global teams, expertise in AWS and Azure, and a deep understanding of CI/CD, DevOps processes, and Cloud Migrations. This role requires close collaboration with R&D teams to ensure seamless cloud integration, automation, security, and compliance.
How will you make an impact?
Lead and manage a Global Cloud Services team, driving innovation and efficiency in IT
Design, implement, and oversee Public Cloud Infrastructure Management, focusing on AWS and Azure.
Develop and maintain Cloud Architecture and Automation strategies to optimize performance and scalability.
Oversee Cloud Security and compliance management, ensuring adherence to industry standards.
Provide trusted advisory support to stakeholders on cloud best practices, governance, and cost optimization.
Drive IT infrastructure modernization and lead cloud migration projects for legacy systems.
Implement and enhance CI/CD pipelines, DevOps workflows, and automation frameworks.

If youre looking to be part of a fast-growing company thats disrupting the payments industry by building transformative technology, then join our team and play a pivotal role in developing the future of fintech.
Responsibilities:
Supporting users in multi-region environments & worldwide teams.
Managing users and permissions of cloud based products.
Mastering, deploying and supporting the latest technologies.
Onboarding and offboarding process.
Managing computers and peripheral equipment

We are looking for a T & Security Operations Specialist.
Responsibilities:
Lead and manage E2E complex projects in the IT, IS and Security department
Coordinate and work closely with security teams
Establish effective relationships with stakeholders, communicate project updates and risks, collaborate with business units to understand their needs.
Develop and maintain project documentation, prepare reports and departments statistics.
Experience in managing projects related to security infrastructure, compliance, risk, GRC, IAM, or cloud security

we are seeking a hands-on IT Manager to lead and scale our local IT operations. This role combines technical expertise with strong leadership, ensuring the companys infrastructure, systems, and support processes run securely, efficiently, and reliably.
The IT Manager will own all aspects of day to day IT operations from help desk and endpoint management to systems administration, security implementation, and IT strategy execution. This is a leadership position for someone who thrives on solving complex problems, driving operational excellence, and mentoring a growing technical team.
Key Responsibilities:
Management and Leadership-
Lead and mentor the IT team, including full time and student members.
Build and maintain a service oriented culture focused on reliability, security, and continuous improvement.
Define and track IT operational KPIs, SLAs, and process documentation.
Writing documentation and maintaining the teams knowledge base.
Collaborate with other departments to ensure smooth technology operations and compliance alignment.
Deal with Technical and managerial escalations.
Hands-On Technical Operations-
Serve as the senior escalation point for technical incidents, outages, and escalations.
Manage and maintain company IT infrastructure, endpoints, and network environment.
Oversee user lifecycle management onboarding, offboarding, permissions, and access control.
Administer SaaS platforms such as Google Workspace, Atlassian, Slack and HubSpot.
Deploy and manage MDM systems (Jamf, Intune) for endpoint compliance and security.
Lead automation initiatives using scripting tools .
Ensure system reliability, patch management, and IT asset tracking.
Maintain and enforce IT security standards and best practices.

As an Temporary IT Project Manager specializing in Infrastructure & Cloud, you will play a crucial role in driving successful outcomes for our critical IT projects. You will be responsible for standardizing processes, consolidating reporting, and improving communication with upper management, ensuring alignment with our evolving cloud-first strategy.
How will you make an impact?
Lead & Manage Infrastructure & Cloud Projects:
Oversee projects such as cloud migrations and modernization, security initiatives, infrastructure upgrades, and IT infrastructure-related facilities improvements.
Drive project planning, execution, and closure adhering to best practices.
Process Standardization & Improvement:
Implement and maintain consistent project management methodologies for Infrastructure & Cloud projects.
Identify and implement process improvements for efficiency and risk reduction.
Reporting & Communication:
Serve as primary point of contact for project updates.
Consolidate project reports, KPIs, and risk assessments.
Prepare clear presentations and reports for management.
Budget Management & Governance:
Develop and manage project budgets, track expenditures, and ensure adherence to financial guidelines.
Conduct budget reviews and proactively mitigate cost overruns.
Stakeholder Management:
Build and maintain strong relationships with stakeholders.
Effectively communicate project updates, address concerns, and manage expectations.
How You Will Make an Impact
Accelerate Cloud Transformation: Lead successful cloud migrations and modernization initiatives to optimize cloud infrastructure and services.
Advance Security Posture: Drive security initiatives that strengthen the organizations overall security and compliance.
Enhance Operational Efficiency: Streamline IT operations through automation, infrastructure upgrades, and process improvements.
Improve Service Delivery: Ensure high availability, reliability, and performance of critical IT services and environments.
Support IT Facilities Evolution: Oversee IT infrastructure-related facilities improvements to enable seamless business operations.
Minimize Risk: Proactively identify and mitigate risks across infrastructure, cloud, security, and facilities projects.
Foster Innovation: Stay current with emerging technologies and champion opportunities to leverage IT advancements for organizational growth.

we're looking for a strong DevOps engineer to play a pivotal role in designing and implementing robust solutions across our infrastructure and applications.
If you have a passion for building secure-by-design systems, a deep understanding of both infrastructure and application security principles, and the ability to translate complex requirements into actionable blueprints, we want to hear from you. You'll be instrumental in shaping security landscape, ensuring our platform remains a trusted and secure environment for our global users.
What You'll Be Doing:
This is a hands-on position. You need to love writing Python, working with APIs, and codifying infrastructure. Lead the architectural design and implementation of solutions for cloud infrastructure, network, and applications.
Get your "hands dirty", fearlessly working on our most complex and risky problems involving production systems and networks.
Constantly push optimizations and best practices. Define and maintain security standards, frameworks, and best practices across the organization.
Collaborate closely with engineering, product, and operations teams to integrate security seamlessly into the development lifecycle and infrastructure deployments.
Evaluate and recommend security technologies and tools to enhance security posture.
Develop security reference architectures and patterns to guide engineering teams in building secure solutions.
Participate in threat modeling and risk assessment activities to proactively identify and mitigate potential security threats.
Provide expert guidance and mentorship to engineering teams on security-related topics.
Stay current with the latest security trends, threats, and technologies, and translate them into actionable strategies .

We are seeking an experienced and hands-on Head of Support to lead our global Support organization. This role oversees Technical Support Engineering (TSE) functions, escalations, incident leadership, customer experience, and global operational excellence. The ideal candidate brings strong technical depth, proven leadership in SaaS/B2B support, and the ability to build a high-performing, customer-focused support culture.

Global Support Leadership:
Lead and coach global Technical Support Engineering teams.
Ensure high-quality support with improvements in CSAT, response/resolution times, backlog, and KPIs.
Maintain clear global processes and standards.
Align with regional leads for coverage across time zones.

Technical Expertise & Escalations:
Act as the senior escalation point for complex issues.
Guide engineers in root cause analysis, distributed systems, and observability.
Oversee incident management with strong communication and collaboration.
Maintain hands-on knowledge of our architecture and tooling.

Operational Excellence:
Drive continuous improvement to streamline workflows and reduce escalations.
Enhance productivity through better tools, processes, and automation.
Own KPI frameworks, dashboards, and data-driven reviews.
Partner with Product and Engineering to bring customer insights into product enhancements.

Customer Experience:
Promote a customer-first culture in Support.
Represent Support in critical situations and executive escalations.
Ensure consistent, clear communication with customers.
Strengthen collaboration with Sales and Product.

Training & Team Development:
Own onboarding and ongoing training for Support engineers.
Ensure the team stays current on product capabilities.
Foster collaboration, accountability, and ongoing learning.

We are looking for a Senior DevOps Engineer. If you have a strong passion for building DevOps platforms and tools in SaaS at scale, you should strongly consider joining Mend as a Senior DevOps engineer. You will participate in large-scale, cross-team efforts and work closely with R&D to provide the best DevOps solutions.

**Working in a hybrid model! ( 2 days from the office, 3 days from home. )**

Responsibilities :
Design, implement and manage cloud and containerized architectures in AWS and Azure.
Design, develop and manage scalable systems with CI/CD in mind, to support multiple production environments and use cases.
Tackle production issues and bring OOB thinking to the table.
Evaluate new cloud-native technologies and vendor products to continuously improve our SaaS offerings.
Be part of company SecOps operations.