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As an SME Account Manager, you will build relationships with our existing customers to ensure they get the tools and support they need to achieve their goals. Youll act as the bridge between the customer and the wider team, bringing an in-depth understanding of each customers needs and how can support them. Youll operate in a fast-paced, scaling environment, providing senior-level support across the Israel and EMEA business and helping to evaluate and scale our Account Management strategy.

Responsibilities

Own and grow a portfolio of strategic accounts, developing account plans, increasing product adoption, deepening relationships and driving expansion through regular strategic customer engagements

Identify, develop and close upsell and expansion opportunities, proactively managing them through the sales cycle from identification to close and revenue realisation

Act as a trusted advisor to customers, understanding their business, industry and goals to help them the value of and identify opportunities to support their growth

Lead complex commercial negotiations, including bespoke commercial agreements, multi-product solutions and high-value expansion opportunities

Translate customer needs into solutions, understanding technical requirements and working across multiple products to develop compelling, commercially viable solutions

Operate with ownership and agility, working independently, navigating ambiguity and adapting quickly in a fast-paced, changing environment

Consistently achieve or exceed KPIs and revenue targets, staying curious about an evolving technology landscape and able to articulate its value to customers

As a Sales Development Representative (SDR), youll engage prospects to understand account needs, identify high‑value opportunities, and drive the earliest stages of the funnel before handing off to our Account Executives (AEs). Youll join the Israeli team and collaborate closely with peers across our European offices (London, Amsterdam, Paris, Vilnius) as we scale in the region. If youre hungry, smart, persistent, and a great teammate, we want to hear from you. With the commission structure for this role, there is significant upside tied to qualified pipeline and won opportunities.

We operate a hybrid model: we work from the office minimum 3 days per week.

What Youll Be Doing

Identify high-potential businesses, verticals and market opportunities, and build targeted outbound strategies that generate qualified pipeline for Airwallex.

Prospect and engage senior decision-makers through cold calling, email, LinkedIn and other channels, using structured multichannel outreach sequences.

Run effective discovery and qualification to understand prospects business models, pain points, financial needs and commercial potential, progressing qualified opportunities to AEs.

Partner closely with AEs on account strategy, handover and first-call preparation to create a seamless prospect experience and maximize conversion.

Maintain rigorous CRM hygiene (activities, contacts, qualification notes) and support forecasting/reporting.

Continuously test and optimize messaging, cadences, targeting and channel mix based on data and conversion performance.

Share field insights with Marketing to refine targeting, ICPs, and messaging.

Help build and scale the SDR playbook in Israel, documenting what works and bringing new ideas to how we generate pipeline.

Job responsibilities
Build our companys presence and pipeline within strategic non-tech sectors in Israel.
Identify and penetrate high-value target accounts across financial services, insurance, retail and other relevant industries.
Develop relationships and create opportunities with key decision-makers and influencers.
Generate pipeline through self-prospecting, cold outreach, networking, referrals, partners and market relationships.
Own the full sales cycle from account strategy and prospecting through discovery, business case development, evaluation, negotiation and close.
Navigate complex organizational structures and build multi-threaded relationships across HR, IT, Finance, Procurement, Legal, Security and executive leadership.
Lead strong discovery and qualification processes and develop compelling value-based sales narratives and business cases.
Coordinate internal resources including SE, BDR, Marketing, Partners and executive sponsors to progress strategic opportunities.
Develop account plans and winning strategies for priority target accounts.
Accurately manage pipeline, forecasting and opportunity data in Salesforce.
Represent our company at relevant industry events, executive forums and networking opportunities.
Build relationships with consultants, partners and market influencers who can help establish our company within these sectors.
Bring market intelligence back into our company- including buyer requirements, competitive dynamics, product/localization needs and barriers to entry.

We are looking for an experienced Account Executive to join our SME & Growth Team in Israel. aspires to partner with the most ambitious businesses globally. The SME & Growth Team is where this partnership begins. Your primary focus will be bringing on new customers in Israel and leveraging your skills in pitching, negotiating and driving internal processes to set up our partnerships for success. Were looking for someone with an entrepreneurial, builder mindset who can develop a territory from the ground up, has a passion for building relationships, selling, and negotiating, and a desire to revolutionize the way companies transact globally.

If you have a customer-first mentality, are solution-focused, obsessively curious about everything, and have the desire to make an impact and grow yourself, our market, and our customers, then you have found your calling!

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What Youll Be Doing

Own the full sales cycle and territory management from prospecting through close, building pipeline across the Israeli market from the ground up through a focused, AI-assisted outbound motion and close collaboration with SDR and Marketing.

Be accountable for new client acquisition and revenue growth across Israel, with disciplined pipeline generation, coverage, and conversion.

Develop and execute territory and account strategies, identifying high-potential verticals, businesses, and decision-makers.

Represent in client meetings and at industry events across Israel, tailoring our value proposition to different stakeholders and business needs.

Maintain rigorous CRM discipline and forecasting accuracy, with high standards for data hygiene, pipeline management, and operating cadence.

As Manager, Sales Development, you will own and scale outbound sales development function in one of our key growth markets. This is a hands-on leadership role for someone who enjoys building as much as managing. Youll develop the outbound strategy for Israel, coach and mentor SDRs to become exceptional prospectors and commercial talent, and establish the processes, tools and operating rhythms required to consistently generate high-quality pipeline. Youll partner closely with Account Executives, Marketing and Revenue Operations to sharpen our go-to-market strategy and build a repeatable pipeline-generation engine for Israel.

Responsibilities:

Own and evolve the outbound SDR strategy for Israel, including ICPs, target accounts, vertical prioritization, messaging, sequencing and multichannel prospecting.

Lead, mentor and develop SDRs, providing hands-on coaching across cold calling, messaging, research, qualification, objection handling and opportunity creation.

Build and scale the SDR function, including hiring, onboarding, performance management and career development as the team grows.

Own pipeline-generation targets and funnel performance, using data across activity, conversion, opportunity quality and pipeline coverage to continuously improve results.

Partner closely with Account Executives and Marketing on territory strategy, qualification, campaigns, events and vertical-specific initiatives.

Establish high-performance operating rhythms across call coaching, pipeline reviews, enablement and team execution.

Champion effective use of Salesforce, Outreach, Sales Navigator, data, call intelligence and AI tools to improve SDR productivity and performance.

You will join the Client Enablement (CE) team, working to build a seamless customer product onboarding and configuration experience for customers across the EMEA and globally. In this role, you will work with various internal stakeholders to ensure client accounts are ready for transaction and that client transactions can be processed smoothly in production environments. You will partner closely with Commercial, Solution Engineering, and Product teams to configure pricing and account capabilities, while identifying opportunities to improve the onboarding experience at scale. The CE team is small but business critical, and you will play a key role in providing a positive initial experience with the platform as the EMEA business continues to grow.


Responsibilities:

Be a key source of knowledge on configuration topics across product domains for both pricing and capability configuration details.

Work with account executives to amend account pricings per the commercial teams request.

Co-work with solution engineers globally to gather, validate, and apply configuration requests to enable capabilities suiting client business and technical needs.

Collaborate closely with commercial, operations, and product teams to gather, evaluate, and improvement opportunities within platform client onboarding processes.

Develop and manage on-shore functional programs and projects that enable EMEA operational and organisational goals.

Maintain and update customer account settings and pricing throughout the lifecycle of their relationship , ensuring accuracy and consistency across configurations.

We are looking for a senior commercial leader to develop and scale our institutional activity in the Israeli market.
This role focuses on originating, structuring, negotiating and closing strategic partnerships with Israeli financial institutions including banks, PSPs , fintechs and other regulated entities.
You will be responsible for building the institutional pipeline in Israel from the ground up and driving meaningful revenue volume and margin growth.
This is a hunter role with full commercial accountability and clear ownership of results. You will work closely with company leadership and collaborate with Product, Compliance, Operations, Finance and Marketing to ensure strong execution from opportunity creation through onboarding and expansion.
Key Responsibilities:
Develop and execute the institutional growth strategy for the Israeli market
Build and manage a high value pipeline from zero
Originate and close complex enterprise level partnerships
Drive revenue volumes margin and long term partnership performance
Lead commercial structuring and negotiations with senior stakeholders
Navigate regulated environments and compliance driven sales processes
Provide market feedback to support pricing and offering decisions
Ensure smooth onboarding and support expansion of signed partners
This role includes full responsibility for the commercial performance of the partnerships you build.

We're looking for an Account Manager & Operations Specialist to help us expand our direct-to-employer strategy in Israel. Our B2B sector focuses on large enterprises in the construction, agriculture, industry, and manpower sectors.
If you're passionate about fintech, enjoy owning both the client relationship and the operational engine behind it, and want to help drive growth in a diverse and vital market, join us and be part of a team dedicated to making a difference
Responsibilities:
Serve as the main point of contact for employer clients, managing the relationship end-to-end, from onboarding through ongoing deposit tracking and payment system operations.
Build and maintain strong relationships with employer clients, resolving day-to-day issues and deposit errors, and escalating employee-specific matters to the relevant internal function.
Own client retention by maintaining a regular contact with employers, track deposits and performance, and proactively flag gaps before they become problems.
Identify and drive expansion opportunities through proactive outreach, spotting growth potential, and identifying deposits from unaffiliated employers.
Maintain the CRM as a single source of truth, documenting key employer activity and communications.
Provide back-office operational support to the Sales team, including landing coordination, card issuance and delivery, and monthly fee communication with Finance, so the Sales team can focus on selling.
Analyse deposits data, monitor B2B activity, and deliver monthly activity summaries and insights.
Support the account opening process, from collecting employer documentation to preparing client onboarding packages.
Collaborate closely with Sales, Operations, Customer Support, and Finance to ensure a seamless customer experience and smooth information flow between teams.
Manage multiple tasks and shifting priorities in a fast-paced, high-pressure environment.

we are looking for a Growth Specialist (Thai Market).
As a Growth Specialist for the Thai Market, you will serve as the primary bridge between and Thai customers and communities. Your role will focus on driving growth, strengthening customer relationships, and expanding presence through on-ground engagement and community partnerships.
Core Responsibilities :
Identify new customers, communities, and growth opportunities
Promote new products and services to existing customers
Lead onboarding and retention initiatives
Collaborate with Thai community leaders and key partners
Train customers on how to use application and digital services
Conduct field activities across the country, including in-person customer support
Maintain flexibility to support clients arriving on late-night or early-morning flights, community events, and field operations
Create social media content, including Facebook posts, Telegram updates, and short instructional videos on app usage

Were looking for a Senior Account Executive who wants to have real ownership, real impact, and the opportunity to help shape how we partner with high-growth, technology-forward Digital Native customers across the region. A true sales leader who can both expand existing relationships and secure new logo business.

This role requires an intelligent salesperson who can engage in a highly consultative manner with Development and Operations/IT teams within Digital Natives. The Senior Account Executive will be responsible for territory development, prospect qualification, proposing and closing sales opportunities for our products and services. The ideal candidate is a self-starter, biased toward action, with prior experience selling database or infrastructure solutions into Digital Native accounts.

What Youll Do
Source, develop, and close new business opportunities to consistently exceed quarterly sales targets.
Build a deep understanding of our products, value proposition, and competitive landscape.
Build trusted relationships across all levels, from hands-on engineers to senior executives.
Develop and execute effective territory planning and account management strategies.
Proactively engage target prospects and evangelize our solutions and customer success stories with Development leaders and technical teams.
Deliver compelling presentations using industry knowledge, market trends, and customer case studies to clearly articulate our value.
Own forecasting, pipeline, and opportunity management in Salesforce.
Develop and execute sales strategies in a fast-paced, small-team environment.
Provide the highest level of customer service and act as a trusted advisor to customers.
Contribute to broader sales strategy and share best practices and success stories with peers.
Attend and support regional events, meetups, and customer-facing activities.

Were looking for an Office Manager to join our team and take full ownership of our day-to-day office operations and employee experience.

This is a hands-on role for someone who is highly organized, proactive, and enjoys making things happen. You will manage everything from office operations, vendors, and budgets to employee lifecycle processes and company events, ensuring our Tel Aviv office runs smoothly and provides a great experience for our team.

You will work closely with the People, Finance, and Operations teams and play a key role in creating an organized, efficient, and welcoming workplace as Onyx continues to grow.

What you will do
Own the day-to-day management of the office, including supplies, employee equipment, facilities, maintenance, and general office needs.
Manage relationships with vendors, building management, the landlord, and other external service providers.
Manage and track ongoing office budgets and expenses.
Handle invoices and payments and coordinate closely with the Finance team.
Support People initiatives and take ownership of employee experience activities, including happy hours, holiday celebrations, company events, and other team activities.
Manage employee lifecycle processes, including onboarding, offboarding, birthdays, work anniversaries, and other employee milestones.
Own employee swag projects from planning and sourcing through delivery.
Identify and implement opportunities to improve office processes and the overall employee experience.
Take ownership of day-to-day operational needs across the company and ensure things get done efficiently and effectively.

We are looking for an experienced Knowledge and Training Specialist with a background in Customer Success Management to join our Customer Care team. If you're passionate about empowering teams, enhancing customer experiences, and driving operational excellence, wed love to hear from you! In this role, you will lead onboarding and continuous training for Customer Success Managers (CSMs) and Customer Care agents while also developing scalable knowledge solutions that align with our business goals. You will collaborate closely with leadership to identify knowledge gaps and create training programs that improve service quality, retention, and engagement.
What am I going to do?:

* Design and lead comprehensive onboarding and ongoing development programs for Customer Care.
* Working with different stakeholders (as part of the product enablement part of the role)
* Develop, maintain, and optimize training materials, knowledge base articles, and best practice guides in English.
* Verify the accuracy of knowledge content through data analysis, research, and testing to ensure relevance and effectiveness.
* Manage and enhance learning journeys within the LMS system.
* Monitor training effectiveness and provide recommendations based on performance data and feedback.
* Stay up to date on customer care methodologies, industry trends, and emerging best practices.
Equal opportunities:
At Fiverr, we're not about checklists. If you don't meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you. At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.