דרושים » פרסום שיווק ויחסי ציבור » Program Design & Implementation Manager

Required CUSTOMER SUPPORT TEAM LEAD- HAIFA
With our excellent customer service, the support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support team Lead, you will manage our local support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country
What you'll be doing
Lead a CS team and create an environment in which the team has the ability to grow through encouragement and empowerment
Responsible for leading by example and showing what customer-obsessed means: Our Customer Support Team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support.
Responsible for your teams KPIs and productivity
Provide performance feedback and shoot for excellence
Manage the operational work of the team, e.g. shift scheduling
Collaborate with all other teams to improve the overall level of service.
Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.
As a member of the group leadership team, you will have to lead shifts and help the representatives and shift leaders to create a dynamic and effective shift in order to achieve our goals.
Be an integral member of the group's management team, actively contributing to its success and decision-making processes.

we are looking to hire a Customer Onboarding Operator.
We are seeking a dedicated and customer-focused individual to join our team as a Client Onboarding Operator.
In this role, you will play a part in ensuring a smooth and efficient onboarding process for our clients. Your primary responsibility will involve making calls to clients, guiding them through the onboarding journey, and assisting them in completing the necessary steps.
The ideal candidate should possess excellent communication skills, attention to detail, and a strong commitment to providing exceptional client experiences.
Reach out to clients via phone calls to welcome them and initiate the onboarding process.
Provide clear instructions to clients on the required documentation, forms, and procedures needed to complete their onboarding.
Assist clients in navigating our platform or system, addressing any questions or concerns they may have along the way.
Ensure all client information is accurately documented and updated in our internal systems.
Collaborate closely with the onboarding team to identify and troubleshoot any potential roadblocks or challenges clients may encounter during the process.
Maintain a high level of professionalism, patience, and empathy while interacting with clients, understanding their unique needs, and tailoring assistance accordingly.
Handle escalated AML review queues.
Report positive and potentially positive screenings to MLROs.
Handle incoming tickets from customer support.
Perform routine quality control over the Client Verification teams.

We are looking for a results-driven, energetic team player with a contagious can-do attitude who is excited to play a significant role within our growing Retention Marketing Team as a Customer Engagement & Retention Specialist. This role combines the responsibilities of a Retention Campaign & Customer Life-Cycle Specialist, along with Email Marketing for the development and execution of end-to-end campaigns.
Key Responsibilities:
Initiate and execute end-to-end retention campaigns to engage existing customers and increase loyalty and retention rates.
Lead the creation of compelling email marketing campaigns tailored to different segments of the customer life cycle, including onboarding, re-engagement, churn prevention, and loyalty.
Develop and implement comprehensive marketing automation strategies, focusing on cohesive user experiences and compelling messaging across multiple touchpoints including email, push notifications, and in-app messages.
Collaborate with cross-functional teams and stakeholders to align retention campaigns with broader marketing initiatives and business objectives.
Utilize data for audience segmentation, personalize communications, and automate customer journeys based on behavior and preferences.
Monitor customer data and campaign performance metrics to identify insights and opportunities for optimization and growth.
Implement A/B testing methodologies to optimize messaging content and campaign workflows and performance.
Conduct competitor and market research to stay ahead in marketing automation and user journey trends and best practices.

we are seeking a Customer Success Manager to join our team


Responsibilities:
Act as the customer's focal point
support customers as they transition from sales prospects to active users of the products.
Identify and analyze the customers needs and translate them into tasks to be undertaken by divisions within the company
Push forward the business needs of the company with the client, finding the optimal balance between the clients needs and those of the company
Optimizing customer performance
Growing Revenue