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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a Director of Training to build and lead our comprehensive training strategy and execution across customers and internal teams. Youll be the go-to expert ensuring our global workforce and customers can maximize the value of our maritime AI solutions.

Youll be diving deep into maritime domain expertise and product knowledge to create world-class training experiences that scale globally.

Reports to: VP Business Services

What Youll Own

Training development

Build ongoing product and solutions training curricula to keep customers and internal teams current with our evolving AI solutions
Manage certification programs and compliance training requirements
Create maritime domain training for non-maritime team members
Develop and adjust to role-specific training tracks (customer success, support, sales etc.)
External Customer Training

Lead customer education strategy from onboarding through advanced use cases
Build scalable training programs for our diverse global customer base
Create self-service training resources and knowledge bases
Design certification programs for customer power users
Deliver executive-level training sessions and workshops
Strategic Training Operations

Partner with Product, R&D, Product Marketing and Customer Success to stay ahead of feature releases
Build training analytics and success metrics to measure program effectiveness
Manage training technology stack and platforms use advanced AI tools
Scale training delivery across multiple time zones and languages
Requirements:
Experience in training/education roles, preferably in B2B SaaS environments
Deep maritime industry knowledge and understanding of maritime operations and challenges Huge advantage
Direct experience with Windward products and maritime AI solutions Huge advantage
Experience with global, distributed teams and customers
Strong presentation and facilitation skills for both technical and executive audiences
Proven track record building training programs from scratch
Background in developing training materials for global enterprise customers
Experience in fast-growing SaaS companies with complex technical products
Maritime certifications or professional maritime background
Instructional design certifications or formal training methodology experience
Knowledge in new AI based training tools and LMSs
Manage and conduct train the trainer
This position is open to all candidates.
 
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a Product Analyst to join our Product team and play a critical role in unlocking the power of maritime data. Youll dive deep into complex datasets, ensuring quality, uncovering insights, and shaping the foundation for products and workflows built on AI. Your work will directly contribute to product innovation, customer impact, and the next generation of AI-driven maritime solutions.

What will you do?

Extract, analyze, and interpret maritime data using Python, SQL, and other data tools, working across sources such as Rockset, MongoDB, and S3.
Ensure data quality, accuracy, and consistency, supporting both product development and Generative AI-powered workflows.
Identify patterns, anomalies, and emerging risks within large, complex datasets to drive actionable insights for customers and internal stakeholders.
Collaborate with product managers, engineers, and data scientists to optimize data pipelines, workflows, and models.
Support the development of strategies for handling structured and unstructured data, contributing to scalable, automated solutions.
Visualize and communicate findings effectively, using tools such as Matplotlib, Grafana, or Redash, tailored for technical and non-technical audiences.
Apply domain knowledge of the maritime industry to contextualize data and generate meaningful insights for product workflows.
Conduct data integrity and QA checks, ensuring reliability for both operational use and AI model training.
Requirements:
Bachelors degree in Computer Science, Industrial Engineering, Mathematics, Statistics, Economics, or a related field.
Strong coding skills in Python a must.
Experience with SQL databases and data manipulation tools (e.g., Pandas, NumPy).
Good knowledge of statistical analysis and applied problem-solving.
Experience using or integrating Generative AI tools a must.
Familiarity with data visualization tools such as Grafana, Redash, or similar a plus.
Strong analytical mindset, with the ability to connect data to business and product outcomes.
Excellent communication and interpersonal skills, with fluency in English.
Ability to manage multiple projects simultaneously and thrive in a fast-paced environment.
This position is open to all candidates.
 
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1 ימים
Location: Tel Aviv-Yafo
Job Type: Full Time
We are a global leader in hybrid cloud security. We bring a new approach that uses the attackers perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems. Our Customer Onboarding Managers (COM) are the face of us to our new customers, during their onboarding phase; they play a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the Cyber platform quickly and effectively, setting them up for long-term success.
Responsibilities:
* Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality.
* Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training.
* Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS. solutions to align with their business needs, providing technical expertise and recommendations.
* Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally.
* Educate and enable customers on our products and best practices, drive the onboarding to deliver fast time to value.
* Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution.
* Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.
* Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.
* Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase.
* Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey.
Requirements:
* Minimum 4+ years of experience in customer onboarding, customer service, support, account management, or customer success.
* Experience working for a SaaS company - Must.
* Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues.
* Strong presentation skills to all levels on the customer side.
* Strong analytical and goal-oriented mindset backed by project management skills.
* Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship.
* Managed/onboarded fortune 500 customers.
* Highly technical.
* Have the ability to identify upsell/cross sell opportunities.
* Managing a portfolio of fortune 500 customers onboarding delivering on time and with quality.
* Ability to execute projects in Agile and waterfall methodologies.
* Native-level German- Must.
* Fluent in English - Must.
* Fluent in Spanish and Portuguese- Advantage.
* Experience with networking - Advantage.
* Experience with Cyber security - Advantage.
* Fluent in either of the following languages: Spanish, French.
* Knowledge in salesforce - Advantage.
* PMP or other relevant certifications.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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עדכון קורות החיים לפני שליחה
8322313
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Location: Tel Aviv-Yafo
Job Type: Full Time
In this role, you will lead a team of Machine Learning Scientists and Engineers dedicated to building, training, and deploying cutting-edge Generative AI models. This includes developing foundation models trained on extensive textual data and creating fine-tuned models designed to tackle complex travel-related tasks. Your leadership will play a pivotal role in advancing the application of AI to transform the travel experience for millions of customers.

As a technical manager, you should be passionate about GenAI technology, keep up to date with recent breakthroughs in the field, define and shape the teams ML roadmap, and not be afraid to get your hands dirty with code when needed.

You are expected to be the focal point for all technical aspects, make sure your team members deliver on their tasks, and work together with other stakeholders to define and shape the roadmap of our products. You will work independently and will also be responsible for making technical decisions within your team.

When it comes to management, your expertise in handling people will motivate and inspire them to reach outstanding success! You should have experience in developing people. You will mentor and coach your team while working closely with a Product Manager.



Key Job Responsibilities and Duties:

Leadership in LLM Development- Build, Guide and mentor a team of ML scientists and ML engineers in the development, fine-tuning, and deployment of large language models (LLMs) tailored for the travel domain.

Expertise in the engineering aspects of deploying LLMs at scale with minimal latency. This includes optimizing model performance, scalability, and efficiency to meet the demands of real-time, high-traffic applications.

Define and communicate the technical vision and strategy for LLM-related initiatives, ensuring alignment with company goals and customer needs.

Foster a culture of collaboration, innovation, and excellence within the team.

Prioritize work in collaboration with Product Managers, depending on business needs and keeping stakeholders aligned at all times.

Translate machine learning vision and strategy into planning and execution, and ensure timely delivery of their plans.

Develop innovative ML models, algorithms, and engineering approaches or identify existing ones, with the potential to impact our business.

Design and execute applied research plans to understand, apply, test, evolve, and generalize these technologies into reusable frameworks.

Translate business problems into viable, reliable and robust ML and AI solutions, accounting for constraints of the production environment.

Monitor product health, performance and business impact and act accordingly when requirements are not met.

Identify underlying issues and opportunities across domains and situations that are not obviously related through application of structured thinking and logic.

Req ID: 20717
Requirements:
Leadership Experience: At least 4 years of experience leading ML teams in Natural Language Processing (NLP) or Generative AI (GenAI) domains, with a proven ability to guide teams in achieving impactful results.

LLM Expertise: Advanced knowledge and experience in managing teams developing Large Language Models (LLMs), with strong expertise in the engineering aspects of scalable LLM deployment, ensuring optimal performance and minimal latency.

Academic and Applied Background:

MSc with 6+ years of professional experience, or PhD with 4+ years of experience, applying Machine Learning to solve business challenges.

Masters, PhD, or equivalent experience in a quantitative field (e.g., Computer Science, Engineering, Mathematics, Artificial Intelligence, Physics, etc.).

Strong advantage for candidates whose MSc or PhD thesis work is related to NLP, showcasing deep research capabilities in this field.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a CSM with a proven track record to join our Customer Success team. This role reports to the Director of Customer Success and is a strategic member of our team. In this role, you will be working with Fortune 500 companies to manage the customer relationship throughout the customer lifecycle while actively driving value for customers. Your main goal is to understand customers pain points and help them achieve the business outcomes based on your experience and capabilities. To be successful in this role, you must have experience in software development and/or application security. You must be able to articulate technology in both technical and non-technical terms; that is, you should be able to have strategic conversations with C-level executives as well as perform technical deep dives with operational engineers.



Key Responsibilities



Serve as the primary point of contact for our customers, building strong relationships and ensuring their success with our product(s)
Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies, across different industries
Understanding the customers pain points, compelling events, business goals and objectives, success measures, and desired outcomes, drive the customer to success
Onboard new customers; increase product adoption and usage across your full customer base; ensure timely renewals while minimizing churn; and uncover additional opportunities for solving customer problems which lead to expansion
Align with technical stakeholders and executive decision-makers within our customers organizations, and conduct activities like regular project calls, periodic business reviews (QBRs, EBRs, etc.) to continuously drive new value and demonstrate the existing value to drive that relationship through
Act as a client advocate within the company by collaborating with internal teams, such as product development and customer support, providing feedback to help improve our product and services, and ensuring clients' needs are met
Ensure clients are trained on the platform, educating them on how to best administer and optimize their usage of our platform to drive ROI and real business impact and receive ongoing support
Proactively promote and educate customers on new features and capabilities added to the platform
Capture and document the specific use cases, configurations, and other factors related to the customers instance of throughout the customer lifecycle
Create advocacy and evangelism opportunities for customers
Requirements:
8+ years of customer success or technical account management experience with enterprise software
8+ years in the software development and/or application security industry
Expertise in project management with experience managing Fortune 500 customers and/or complex projects that have achieved high customer satisfaction
Experience managing at least $3M in ARR and/or 15 enterprise customers
Strong technical acumen and high integrity, with experience in application security and/or DevSecOps/DevOps
Excellent interpersonal and communication skills, as well as excellent presentation skills with the ability to build strong relationships with clients and address client needs
Strong problem-solving skills, with the ability to identify and address customer needs
Team player ready to help others
Self-starter with intellectual curiosity
Familiarity with SCM tools like GitHub, GitLab, Bitbucket
Familiarity with modern scripting and programming languages - advantage
Experience working with Planhat as CSM CRM - advantage
Working proficiency with Kubernetes - advantage
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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עדכון קורות החיים לפני שליחה
8345284
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were hiring a ML Engineer to accelerate AI-driven innovation across our companys B2B SaaS platform.
Youll be at the forefront of building intelligent systems that power core product experiences and automate internal operations, driving efficiency, speed, and scale across the organization. This is a high-impact, hands-on role in a fast-growing, AI-first company where machine learning is a foundational pillar, not a bolt-on feature. You'll partner with product, engineering, and operations teams to design and implement powerful ML and LLM-based solutions that make a measurable difference.
What You Will Do
Build Intelligent Systems: Design and develop ML/LLM-powered solutions that solve real-world challenges across our companys product and internal workflows.
Own Full Lifecycles: Take projects from concept all the way to production, including model training, evaluation, integration, and monitoring.
Leverage State-of-the-Art Tools: Work with leading frameworks like LangChain, Hugging Face, TensorFlow, and PyTorch to deliver cutting-edge functionality.
Collaborate Cross-Functionally: Partner with product managers, engineers, and stakeholders to embed AI capabilities into user-facing features and backend services.
Ship at Scale: Build and maintain scalable APIs and services, integrating best practices in CI/CD, observability, and cloud infrastructure.
Report with Impact: Share progress, challenges, and results clearly with technical and executive stakeholders.
Requirements:
6+ years of experience as a Backend Developer, Data Engineer, or ML Engineer
Bachelors degree in Computer Science or a related STEM field
Strong proficiency in Python and ML tooling
Proven ability to build production-grade ML systems end-to-end
Deep experience with LLMs and ML frameworks (e.g., LangChain, LangGraph, Hugging Face, TensorFlow, PyTorch)
Solid foundation in system design, architecture, and microservice patterns
Excellent problem-solving skills and ownership mindset
Strong collaboration and communication abilities
Bonus if you have:
M.Sc. in Computer Science, Software Engineering, or similar field
Experience building and scaling LLM-powered applications
Familiarity with AWS and DevOps best practices (CI/CD, monitoring, IaC)
Exposure to NoSQL and real-time data processing pipelines.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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עדכון קורות החיים לפני שליחה
8345870
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10/09/2025
Location: Tel Aviv-Yafo
Job Type: Full Time
Cyberint, a market leader in External Risk Management (ERM), empowers organizations to proactively detect, respond to, and remediate external threats. Following our acquisition by our company, we are expanding our global footprint and evolving our Customer Success strategy to better serve our growing the small tier customer base.
We are seeking a Global Customer Success Manager (CSM) to join our newly formed small-focused team. This role is ideal for someone who thrives on data, process optimization, and scalable customer engagement strategies.
As a Global CSM for small accounts, you will play a critical role in delivering value at scale. You will manage a portfolio of small to mid-sized customers, leveraging automation, analytics, and digital touchpoints to drive product adoption, retention, and satisfaction. This is a high-impact, back-office role with global visibility and strategic importance.
Key Responsibilities
Own the end-to-end customer journey for small accounts globally, from onboarding to renewal.
Develop and execute data-driven engagement strategies to improve product adoption and customer health.
Monitor customer usage trends and proactively identify risks and opportunities.
Collaborate with Product, Marketing, and Support teams to deliver personalized yet scalable experiences.
Build and maintain automated success programs (e.g., email cadences, in-app messaging, webinars).
Analyze customer feedback and usage data to inform internal stakeholders and improve offerings.
Maintain accurate records in Salesforce and other CS tools to track engagement and outcomes.
Contribute to the continuous improvement of internal processes and playbooks for the small tier success.
Requirements:
4+ years in a Customer Success, Customer Experience, or Account Management role, preferably in B2B SaaS.
Strong analytical skills and experience with tools like Salesforce, Excel, or BI platforms.
Familiarity with cybersecurity, threat intelligence, or external risk management is a strong plus.
Proven ability to manage a high-volume portfolio using digital-first strategies.
Excellent written and verbal communication skills in English.
Bachelors degree in Business, Engineering, or a related field.
Why Join Us?
Be part of a global transformation in cybersecurity customer success.
Work with a passionate, mission-driven team focused on protecting organizations worldwide.
Help shape the future of how we engage and support the small tier customers at scale.
This position is open to all candidates.
 
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8341657
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22/09/2025
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a Customer Education Team Lead to take ownership of our customer learning strategy, team performance, and operational excellence. In this role, youll lead and scale key education programs, including our AI educational experience, help center, customer community, video content our customer academy and in product education, webinars. Youll be responsible for ensuring each of these channels delivers clear, actionable, and engaging learning experiences that drive user enablement and product adoption. You'll also manage a growing team, coordinate cross-functional initiatives, and continuously optimize content delivery using performance data and feedback.

Key Responsibilities:
Lead the team: Manage onboarding, hiring, sprint planning, and professional growth across the customer education team
Optimize AI and data use: Utilize AI and track data and self-service metrics to guide improvements in automation and education strategy

Set the strategy: Define and align the teams OKRs, project priorities, and content roadmap with company goals

Oversee content quality: Review and approve Help Center articles, video scripts, academy videos, community posts, in-product messaging and more to ensure high clarity and tone

Manage high-impact projects: Own large-scale education initiatives from planning through execution

Drive operational excellence: Implement tools and workflows to improve the teams efficiency and output

Partner across teams: Collaborate with Product, Support, Customer Success and other teams to align content with key initiatives
Requirements:
3+ years of experience designing and managing customer education programs in a SaaS environment - Must
Help Centers, LMS Academies, and AI - priority
Customer communities and webinars - Advantage
Proven track record of improving self-sufficiency and reducing ticket volume through education.
Fluent English- Must
At least 1 year in a leadership role involving hiring, coaching, and performance reviews - Advantage
Hebrew speaker - Advantage
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8355255
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
22/09/2025
Location: Tel Aviv-Yafo
Job Type: Full Time
Your main responsibilities will include:

Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of
Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly
Delivering advanced training sessions for admins, managers, and employees across multiple departments or locations
Supporting integration and technical setup needs in collaboration with internal teams
Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success
Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals
Requirements:
Fluent English (spoken and written) - MUST
Fluent Hebrew (spoken and written) - MUST, due to working with a portion of our Israeli customers
2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST
Experience working with mid-market or enterprise clients - strong advantag
Strong project management skills, with the ability to manage complex timelines and multiple stakeholders
Experience with integrations and technical product setup - advantage
Exceptional communication, training, and presentation skills
Highly organized, detail-oriented, and proactive in managing onboarding projects
A team player who thrives in a fast-paced and dynamic environment
Growth mindset, resilience, and high motivation to help customers succeed
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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11/09/2025
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
Join our company, Threat Exposure, and help redefine Threat Exposure Management.
Founded in 2021, our company pioneered the Preemptive Exposure Management (PEM) category - automating risk remediation across complex, multi-vendor environments. With continuous assessments and integrations with 70+ security tools, our company empowers teams to assess, verify, and safely remediate exposures without disrupting operations.
our company , Threat Exposure is in search of a dedicated Customer Success Manager (CSM)!
Were looking for an experienced and passionate Customer Success Manager to ensure our companys customers achieve maximum value from our solution. You will play a vital role in Onboarding, driving adoption, and nurturing customer relationships. You will be the customer's advocate within our company and a strategic partner they trust.
Key Responsibilities
Lead smooth customer onboarding and ongoing relationship management.
Act as the primary customer point of contact, ensuring satisfaction and retention.
Proactively guide customers to realize the full value of our companys platform.
Troubleshoot product issues, coordinate with technical teams, and ensure timely resolution.
Translate customer needs into product insights for R&D and Product teams.
Develop customer success assets playbooks, FAQs, and troubleshooting guides.
Manage and update CRM or CSM tools to reflect key activities, renewals, and sentiment.
Collaborate cross-functionally with Sales, Product, DevOps, and Marketing.
Contribute to the support playbook, SLAs, and proactive service improvements.
Requirements:
At least 2+ years in a Cybersecurity or Technical Customer-facing role.
Hands-on knowledge of firewalls (our company, Palo Alto, Fortinet, Cisco, etc.) is a must.
CCNA or equivalent certification - strongly preferred.
Experience with incident response, troubleshooting, and security analysis.
Strong communication skills and ability to build trust quickly with stakeholders.
Proven time management and multitasking skills.
Self-starter with an ownership mindset.
Nice to Have
Experience with SaaS-based security platforms.
Exposure to enterprise or MSSP environments.
Familiarity with CRM/ CSM tools like HubSpot, Salesforce.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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6 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Shape the Future of Cybersecurity with Us Are you driven by curiosity, innovation, and the desire to turn cutting-edge research into real-world impact? Join Cynet, an established but rapidly growing cybersecurity startup, where you'll be part of a small, elite team building groundbreaking AI-powered security products from the ground up. Work alongside top minds in security research, R&D, product, and data engineering to drive innovation and create real value for global customers. This is your chance to contribute to a foundational mission - developing AI technology that proactively protects against todays most sophisticated cyber threats.

What will you do:
As a data Scientist at Cynet, youll play a central role in shaping our future technology. Youll: Own AI product creation end-to-end - from the initial concept through building prototypes to full-scale production. Drive innovation by developing and integrating ML and Generative AI solutions into Cynets core cybersecurity products: Endpoint, XDR, Network Detection, and Posture Management. Analyze massive volumes of security data to uncover hidden patterns, threats, and insights. Develop and fine-tune models with state-of-the-art optimization strategies and performance metrics. Contribute to and expand our AI infrastructure, including data pipelines, evaluation tools, and deployment frameworks. Conduct rigorous experimentation, explain and monitor the real-world performance of your models. Write production-ready code that makes it into our deployed AI systems.
Requirements:
Were looking for someone whos not just a great engineer, but a passionate innovator who puts their soul into solving tough problems and delivering value.
* 4-5+ years of experience in researching, developing and delivering ML solutions in production-scale environments.
* Solid foundation knowledge of data science, Machine Learning, and statistics.
* Demonstrated analytical thinking and a deep understanding of data - its structure, context, and the insights it can unlock.
* Strong Python programming skills with fluency in AI/ML frameworks: Scikit-learn, TensorFlow, PyTorch, Hugging Face, LangChain, etc.
* Expertise in working with large-scale datasets using SQL, Spark, or similar tools.
* Proven success translating product or business needs into working AI systems.
* Fast learner, creative, and comfortable working in a dynamic startup environment.
* Good communication skills, able to explain complex ideas and findings to both technical and business audiences. Bonus Points (Preferred)
* Experience with cybersecurity-related data or product domains.
* Hands-on knowledge in working with LLMs and building AI agents.
* Familiarity with AWS cloud environment and MLOps (ML Orchestration, Docker, Kubernetes, MLflow, etc.). This position is also open to Security Researchers with data and AI experience who are looking to expand in AI. Ready to Empower the Future? At Cynet, you wont just be another data Scientist. Youll be a thought leader. A builder. An innovator. This is a unique opportunity to envision and shape how AI defends tomorrows digital landscape. If you're ready to dive deep, move fast, and create meaningful impact - wed love to meet you Apply now and lets build the future of cybersecurity together.
This position is open to all candidates.
 
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