דרושים » ניהול ביניים » Product Manager - Access בחברת Cybersecurity

We drive the development of a world-class product that powers our transformation of optical retail. We create web and mobile experiences that make GlassesUSA.com a delightful place to shop.

Whether on mobile or desktop, we leverage data, user-centric design, AI, and agile methodologies to exceed customer expectations and achieve operational excellence, fueling company growth. Our work requires us to move fast and collaborate to discover, build, and scale.

Role Responsibilities:
Execute smart, data-driven product strategies in a fast-paced, entrepreneurial environment.
Identify new opportunities for product development.
Gather requirements and lead subsequent product design, creative, development, and testing activities.
Conduct user research and usability testing; analyze results to make our products as intuitive, simple, and elegant as possible.
Collaborate with developers, designers, and other team members to gather estimates, create project milestones, and ensure deadlines are met.
Identify and resolve problems in a timely manner, gathering and analyzing information skillfully and developing alternative solutions.
Initiate and lead 3rd-party integrations.

As a Senior Product Manager, you will define and execute the vision for Business Intelligence (BI), Social Listening, and Marketing Intelligence products within . Youll work closely with engineers and cross-functional teams to build solutions that provide customers with deep insights into their social media performance, competitive landscape, and market trends.
Responsibilities
Conduct market research to identify trends, customer needs, and competitive gaps in BI, social listening, and marketing intelligence.
Engage with customers to understand how they leverage data for decision-making and uncover new opportunities.
Define and own the roadmap for BI, analytics, and social listening products, prioritizing features and enhancements.
Collaborate with engineering, AI, and data teams to develop dashboards, analytics, and reporting tools.
Ensure timely and high-quality delivery of new data-driven capabilities.
Partner with marketing, sales, and customer success to define positioning, messaging, and adoption strategies.
Train internal teams on new intelligence features and their business value.
Define success metrics (KPIs) to track product adoption and customer impact.
Continuously analyze product performance, gather customer feedback, and iterate on improvements.
Align with executives and cross-functional teams on strategy and product direction.
Communicate progress, insights, and key decisions with internal and external stakeholders.

Were looking for a Senior Product Manager whos experienced in planning, designing, and scaling world-class products. If you love tackling complex problems, cherish the power of automation and self-service, enjoy exploring the latest GenAI models, and are passionate about designing amazing customer experiences at scale, this ones for you.

In this role youll:

In your day-to-day, youll be responsible to drive our automation efforts to the next level, to allow us to reach infinite scale. Our efforts are focused on automating all of the touch points we have with our customers including handling their claims, replying to their questions to customer support, and reviewing risk factors. By doing so, we optimize our operational efficiency and drive delightful customer experience.

As part of your work youll get to use the latest GenAI tools and LLMs powered by our home grown internal tools.

Youll collaborate closely with designers, engineers, data analysts, and stakeholders within our Customer Ops team.

With an in-depth knowledge of our customer-facing teams, products, and brand, youll create product strategies consistent with the companys vision, and translate them into detailed requirements and prototypes.

Youll prioritize tasks as needed, and come up with creative new ideas to expand our product functions, and improve scalability and automation efforts.