Were looking for an excellent and passionate Content Specialist to join our Support Operations team and and participate in all phases and aspects of creating high-quality documentation. You will join the Support Operations team. You will collaborate closely with Support leadership and cross-functional teams to identify documentation needs and create content.
Responsibilities:
Evaluate and define the Support team's documentation requirements for business workflow procedures.
Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts, reviewers and other writers
Gain a deep understanding of the company's product and Support services, and translate complex information into simple, polished, engaging content.
Write user-friendly content that meets the needs of the target audience, turning insights into language for user success
You will create an author and effectively re-use and update technical, user-friendly content and procedures that clearly explain Support business workflows.
Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, process documentation, and customer-facing messaging.
Establish a strong communication channel and build excellent working relationships with a diverse set of stakeholders, like Product Support, Information Systems, Logistics, Product and R&D teams.
You will need to use your organizational skills to be able to work within the Support group to schedule, prioritize, and deliver content in an Agile environment.
Evaluate current content and develop innovative methods for improvement.
Requirements: 2+ years of proven technical writing experience with topic-based authoring and delivering content to enable a rich and engaging learning experience for users
BA/BS or equivalent experience with a strong technical and technological orientation
Excellent communication and teamwork skills, including willingness to work in high high-paced, dynamic environment with changing priorities
Excellent self-learner and quickly understands new technological concepts and ideas - not only finds out how something works, but also when and why to use business workflow.
Ability to see the big picture and a proven track record of writing concepts and tasks from scratch
Strong initiative and ability to work independently and as part of a team, working under pressure, and maintaining focus while keeping a sense of humor
Native level English speaker
Familiarity with content re-use strategy and methods, and topic-based authoring
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry
Samples of your prior technical writing work that demonstrate your ability to communicate complex technical information clearly.
This position is open to all candidates.