לוח משרות דרושים

As part of our professional services team, you will be responsible for creating and managing the document design process for our clients. Starting with communicating with the client and understanding their needs, then breaking the needs down to a work plan and finally designing the documents for the clients.

You will be designing documents, creating templates with Docomotion tools, instructing clients on document design, and interacting with our clients from around the world (Entry-level position).

We offer on-board training in our systems and guidance from our senior design implementer.

The Global Support Manager will be based at our Israel offices, responsible for leading the entire global support operation. This vital role involves managing operational excellence, optimizing support processes, and driving a customer-first culture to ensure outstanding service delivery. The ideal candidate is a proactive leader, able to engage cross-functional teams, senior management, and customers with clear communication and strategic focus.
Responsibilities:

* Lead and manage the global support operation, overseeing cross-regional teams to ensure efficient and unified service delivery
*  Develop and continuously improve support processes, SLAs, and KPIs aligned with company goals and customer expectations
*  Collaborate closely with Product, DevOps, and Engineering teams to resolve escalations and enhance the customer experience
*  Oversee team performance, provide coaching, and manage recruitment, training, and development to maintain high operational standards
*  Drive customer satisfaction by ensuring fast and effective issue resolution, and proactive communication with key clients
*  Prepare and deliver detailed reports on support metrics and trends to senior leadership
*  Establish and maintain strong relationships with customers, internal stakeholders, and support teams worldwide
*  Manage talent acquisition and onboarding of support personnel to scale global operations

Medison offers hope to patients suffering from rare and severe diseases, by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead, and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve. We are a dynamic, fast-paced company, operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! We are hiring a Help Desk Administrator The Help Desk Administrator will be responsible for addressing a wide range of technical IT issues globally, with high-level permissions to the organization’s platforms, including Office 365, and other related systems.

Responsibilities:

* Leading tech solution to end users in all aspects (Windows 10/11, operating systems, antivirus, VPN, printers, security systems, etc)
* Provide day-to-day support and response to service incidents
* Diagnose and resolve IT technical issues involving internet connectivity
* Provide support for the entire organization (Locally and remotely)
* A high level of satisfaction with IT help requests from users
* Technical skills with the SharePoint platform

City:
Petah Tikva

We are hiring a salesforce Implementer to join one of our key financial clients. This is a great opportunity to lead complex salesforce projects end-to-end within a dynamic and highly technological environment.