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We are seeking an SMB Account Manager to join our growing team.
As a part of the Client Services Team, supporting our Small & Medium sized accounts, you will work with customers across the entire client life cycle, build relationships, and assist clients in enhancing their workforce management. Ideal candidates should possess both strategic thinking and hands-on execution capabilities.
Key Responsibilities:
Navigate internal resources to promptly address client payroll/HR queries and resolve issues end-to-end.
Develop deep expertise in all our products and effectively communicate their value to assigned clients, aligning solutions with their specific needs and goals
Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively.
Independently handle individual client requests, leveraging judgment and problem-solving skills, and escalating when necessary.
Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts.
Support employee onboarding/offboarding by ensuring timely receipt, upload, and transmission of required documents, maintaining GDPR compliance.
Contribute to ongoing process improvements.
Adhere to internal SLAs, ensuring timely delivery of services.
Maintain a high level of product proficiency, understanding the features and limitations of our suite of products.
Utilize Salesforce and Case Management tools/processes effectively.

As a CSM Team Lead, you will be instrumental in driving revenue growth by effectively managing the full customer journey for both our core web data APIs and our expanding suite of cyber intelligence products. You will work with our SMB and enterprise customers to understand their unique challenges and demonstrate the strategic value of our solutions in uncovering critical web intelligence and mitigating cyber risks.

What Youll be Doing:
Manage the day-to-day workflow of the Customer Success team.
Handle escalated customer issues and help other team members to provide their customers with value.
Proactively own and manage a portfolio of enterprise/midsize level accounts and become their trusted advisor and influencer.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Answer customers and prospects regarding product knowledge, best practices and how-to.
Own your accounts, build relationships with the technical and management teams and with C-level executives. Promote our value through understanding customers business needs, engaging sales and product teams internally, and delighting the customer throughout the customer journey.
Manage the implementation of new use cases, best practices, and functionality to expand existing accounts.
Collaborate with Sales to ensure customer contract renewals.

As an NLP Data Scientist, a leader in AI-driven healthcare technology, you will play a critical role in developing intelligent language-based systems that directly support our core mission. Youll lead efforts in designing, evaluating, and deploying state-of-the-art Natural Language Processing (NLP) and Large Language Model (LLM) capabilities in production. From prompt engineering and NLU model development to model optimization and monitoring, your work will impact real-world outcomes and shape the future of digital health solutions. This role bridges applied machine learning, linguistics, and GenAI innovationideal for those who want to build solutions that matter.

What Youll Do:

Develop and maintain Natural Language Understanding (NLU) models integrated into key company products.

Design and iterate on prompt templates and strategies using techniques such as few-shot, zero-shot, and chain-of-thought prompting.

Apply best practices from prompt engineering, including answer engineering (e.g., extractors, verbalizers, formatting).

Evaluate model outputs using modern benchmarking techniques (e.g., self-consistency, prompt ensembles).

Collaborate with cross-functional teams (engineering, product, clinical) to tailor LLM-based systems to practical use cases.

Monitor and improve model performance post-deployment with a focus on stability, safety, and domain alignment.

Contribute to the internal prompt engineering knowledge base and stay up to date with the latest research and community best practices.

As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.
youll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, were nimble and efficient. We take pride in the fact that we still think and operate like a startup. We dont care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

Were built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We dont like spending our days in meetings and we skip committees altogether. theres no such thing as going over someones head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.
What youre applying for
Were looking for a Senior Growth Product Manager with a passion for experimentation, data-driven decision-making, and creating seamless user experiences. Youll join one of our high-impact growth teams, helping drive user acquisition, engagement, retention, and cross-sell opportunities.

This role has the potential to unlock massive revenue growthscaling from millions to billions. Youll define and implement strategies that drive measurable impact, using deep customer insights, A/B testing, and iterative experimentation to fuel sustainable growth.

As a strategic leader, youll set the vision for where we need to go and craft the roadmap to get us therebalancing business goals with customer needs.

What Youll Do
Own and execute key parts of our growth strategy, from research to launch, focusing on user acquisition, retention, and monetization
Understand customer behavior and pain points, leveraging data, user research, and experimentation to uncover opportunities
Define and track key performance indicators (KPIs) to measure success and continuously optimize for impact
Lead continuous A/B testing and experimentation, using insights to drive iterative improvements
Work cross-functionally with Design, Engineering, Data Science, and Marketing to bring growth ideas to life
Challenge assumptions and rethink the status quo, pushing for bold, innovative approaches to growth