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Required Product Manager
Location: Tel Aviv, Israel
Type: Full Time
Why us?
A Tel Aviv based FinTech startup that provides the worlds leading 360 financial solution for small businesses.
Our platform enables every small business to:
Accept payments online & in person.
Pay vendors easily and automatically.
Access real time funding & Credit as needed.
Access full invoicing and bookkeeping solution.
Use multiple pre-integrated 3rd party services.
Were targeting one of the largest markets in the world. Small businesses represent 99% of the worlds businesses and 60% of the global GDP and yet, they are the most overlooked and underserved segment in the economy. We are leveling the playing field and helps these entrepreneurs succeed by taking all the hassle and headache off their plate and giving them the tools to focus on their core activity. We believe you should Let The Baker Bake!
Whats unique about us?
Weve entered our rapid growth and expansion stage and are planned to grow from 50 to 200+ employees over the next year. This is your opportunity to join a rapidly growing company, have an immediate impact on the product and the companys evolution.
We are currently processing billions in volume for 80,000+ businesses and were just getting started. If you are talented, humble and ambitious now is the best time to join a rapidly scaling rocket ship where you can make an impact and be a significant part of our journey.
About the opportunity:
Take full ownership of our accounting and invoicing product and manage the entire lifecycle, from ideation and business case through launch and growth.
Create a product roadmap while turning incomplete, conflicting, or ambiguous inputs into solid action plans.
Serve as the product leader of the agile development team, create user stories and specs, lead planning work, and monitor KPIs.
Communicate directly with customers and internal stakeholders to understand needs and analyze market requirements.
Work daily with the R&D team, understand the technical dependencies, and make decisions on product features and priorities with optimizing the use of resources.

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

QA Web Engineer.

Systems Analyst - salesforce Specialist
We're looking for a skilled Systems Analyst with deep salesforce expertise to join our dynamic team. In this role, you'll leverage your analytical capabilities to shape and optimize our salesforce ecosystem.
Key Responsibilities:
* Develop comprehensive system specifications and documentation
* Create detailed ERD diagrams and Use Case documentation
* Analyze complex business requirements and translate them into technical solutions
* Design and document system integration workflows
* Collaborate with stakeholders to understand and document business needs