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Our Customer Experience (CX) team is the face and heartbeat of helping our customers succeed. Were looking for a Customer Experience Team Lead who lives and breathes CX- relentlessly proactive, data-obsessed, and wired to drive change. Youll lead a high-performing combination of in-house and outsourced team to remove friction, elevate quality, and create experiences customers rave about.
What youll do:
Lead, mentor, and inspire a team of in-house Customer Experience Specialists and manage an outsourced Support Center.
Manage team performance, ensuring they meet our quality and efficiency.
Own and optimize CX KPIs, including response time, resolution rate, CSAT, and NPS, leveraging data-driven insights to enhance the customer experience.
Be the voice of the customer, working closely with Product, Marketing, and R&D teams to improve our offerings based on real user feedback.
Develop and implement scalable support strategies, ensuring efficiency in customer interactions.
Drive automation and self-service initiatives, reducing ticket volume while improving customer satisfaction.
Manage escalations, providing expert problem-solving and guidance to the team.

Required Senior Full Stack Developer
About The Position
We built a platform that builds businesses. From launching and managing to growing a business, we are the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses
Our Guidance Engine assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard.
Through our business-building platform, were turning the process of starting, managing, and growing a business into a better experience; were simplifying the business journey.
We believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business.
We Need You!
Our developers take full ownership of both front-end and back-end tasks, driving projects from initial concept to live production. Youll build seamless user interfaces, and scalable backends, and see your work empower businesses worldwide.
In our full CI/CD environment, youll collaborate closely with a passionate team, and enjoy the freedom and responsibility to deliver impactful, high-quality solutions that make a difference daily.
Key Responsibilities:
Collaborate with product managers, designers, and fellow engineers to bring ideas to life.
Build next-generation web applications focused on user experience and scale.
Create efficient and reusable front-end abstractions and systems.
Craft secure, scalable, and maintainable backend services.
Lead architecture design, implementation, and monitoring of solutions.
Perform code reviews and promote best practices in software development.
Champion modern technologies and approaches in software deployment and monitoring.
Nice-to-know:
Location: We are based in Rothschild, Tel Aviv.
Hybrid Work Model: 4 days in the office and one day from home.

Were seeking a highly skilled and strategic Marketing Manager to temporarily join our corporate marketing team as a maternity leave replacement. In this role, youll drive brand growth, support product launches, and ensure our global marketing efforts align with our corporate vision..
Role Overview:
In this role, you will be a strategic partner within our corporate marketing team, leading key projects, coordinating cross-functional initiatives, and developing campaigns that resonate with our target audiences. You will manage high-impact projects such as product launches, PR campaigns, and corporate brand initiatives, ensuring their seamless execution to meet our strategic objectives.
Key Responsibilities:
Global Marketing Strategy: Collaborate on the development and implementation of a comprehensive global marketing strategy that drives brand growth and generates leads through digital channels, social media, email, and LinkedIn.
Product Launch Coordination: Partner with product and regional marketing teams to plan and execute impactful product launches, aligning them with corporate objectives for maximum market impact.
Content & Campaign Development: Lead the creation and distribution of compelling marketing content and campaigns across multiple platforms to increase engagement and brand awareness.
Market Insights & Competitive Analysis: Conduct market research, monitor industry trends, and analyze competitive activity to inform and adapt our marketing strategies.
Cross-Functional Collaboration: Work closely with product, sales, and regional marketing teams to align global initiatives with local strategies, ensuring a consistent brand message across all regions.
Performance Tracking & Optimization: Measure and evaluate the performance of global campaigns, refining strategies to optimize reach, engagement, and ROI.
Public Relations & Brand Visibility: Manage PR activities, including press releases and media outreach, to elevate brand visibility and reputation.
Employer Branding Support: Contribute to employer branding initiatives that support recruitment and retention.
Vendor Management: Oversee relationships with external vendors, ensuring high-quality service and exploring cost-efficient options to enhance project delivery.

Do you want to shape the future of API security?
Would working with cutting-edge security products excite you?
Join the company API Security team!
our company, through our dynamic team from the Noname and Neosec acquisitions, is changing how web APIs are protected and monitored. We're looking for an experienced product manager to join our product development and GTM efforts, working across the entire spectrum of API Security product execution.
Achieve high-impact milestones contributing to our success
Help shape our industry-leading API security product!
As a Senior Product Manager, you will be responsible for:
Shipping product strategy and roadmap and aligning it with stakeholders, the company vision, and market trends.
Working directly with customers and the field to understand problems, personas, and gather feedback
Collaborating with engineering to define and deliver new features
Working with the product marketing team to develop effective business and market communications that emphasize product value.

Required Senior MLOps Engineer - AI Infrastructure
Tel Aviv
As a Senior MLOps Engineer, you will be pivotal in designing, implementing, and maintaining our AI cloud infrastructure. You will join a highly technological team responsible for developing our model-serving platform, optimizing inference, and ensuring reliability and cost efficiency. In this role, you will collaborate with key stakeholders across the company, including product engineering teams, internal clients (both researchers and engineers), and Security and DevOps, to automate processes, streamline operations, and drive impactful changes in our model-serving strategy.
Key Responsibilities:
AI Infrastructure Design & Implementation: Lead the design and implementation of our cloud-native infrastructure, ensuring it is performant, scalable, and cost-effective.
Automation & Streamlining: Help automate and streamline our AI operations and processes, enhancing efficiency and reducing manual intervention.
Cross-Functional Collaboration: Work closely with product engineering teams, including internal clients (both researchers and engineers), security, DevOps, and more, to ensure adoption of our AI platform.
Impactful Contribution: Play a major part in shaping the companys AI serving strategy, focusing on innovation and long-term success.