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Required Quality Engineer
Department: QA
Reporting to: Operation QA Team leader
General Description:
Quality Engineer is responsible for identifying, analyzing, and correcting failures in products and processes. This role involves close collaboration with Development, Engineering, Production, and Customer service teams to ensure product and service quality.
Responsibilities:
FRACAS Management
Conduct failure analysis for products and processes.
Recommend and implement corrective actions to resolve identified failure modes.
Develop and implement quality control processes for continuous improvement.
Collaborate with cross-functional teams (e.g., design, manufacturing, quality) to understand the issues.
Prepare failure analysis reports and present findings to management.
Follow up on the effectiveness of corrective actions and make adjustments as necessary.
Participate in internal and external Quality audits.
Support the approval processes for new products.
Maintain detailed reports of failure investigations, findings, and corrective actions taken.
Identify opportunities for process or design improvements based on failure trends.
Analyzing Quality trends: Quality Yield , KPIs , CoPQ (Costs of Poor Quality), Customers Rating, RMA, ,Quarterly data analysis for QBR
Investigate and analyze product failures, identifying root causes using techniques such as root cause analysis (RCA), fault tree analysis (FTA), or failure mode and effect analysis (FMEA).

Who We Are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem – we’re reshaping how financial technology is developed and delivered.

The Role:
We’re looking for a Microsoft Dynamics 365 CRM Administrator to lead the implementation and evolution of our Microsoft ecosystem, ensuring smooth operations, scalability, and top-tier user experience across departments. In this critical role, you’ll design and administer our Dynamics 365 CRM and Power Platform systems while supporting high-impact business processes, from partner onboarding to enterprise workflow automation. You’ll work closely with stakeholders across time zones and business lines to translate needs into scalable configurations and sustainable architecture. This role offers a high degree of autonomy and influence within a mission-driven, fast-paced fintech environment

Who You Are:

* A solution-oriented professional with strong project ownership skills
* Available to work primarily US hours (NY Time Zone)
* An excellent communicator, fluent in Hebrew and English, across remote and hybrid environments
* Passionate about building scalable systems and streamlining business operations
* A self-starter who thrives on structure, clarity, and cross-functional collaboration
* Committed to data quality, system integrity, and user success

What You’ll Actually Be Doing:

* Own and manage the entire Microsoft stack at Cross River including Dynamics 365 CRM, Power Pages, Power Automate, Power Apps, SharePoint, Teams, and Outlook
* Administer, configure, and continuously improve D365 CRM and the Power Platform suite
* Lead architecture, governance, and release management for environments, CI/CD, and ALM
* Provide technical support and training to users across the company
* Maintain environment security, compliance (GDPR, GLBA), and disaster recovery policies
* Act as a technical SME and advisor for partner onboarding processes and cross-functional solutions
* Champion data accuracy and oversee documentation, data uploads, and reports
* Manage solution lifecycle including capacity planning, licensing, provisioning, and telemetry
* Evaluate and implement changes via configuration/customization based on evolving business needs

Why You’ll Love Working Here:

* Flexible hybrid model: 3 days a week in the office – A must
* ₪1,000 net monthly wellness benefit – from therapy to Pilates to your kid’s art class
* Full Keren Hishtalmut, private health & dental insurance
* Donation matching, volunteering days, team outings, and mentorship programs
* A mission-driven culture that values ownership, trust, and meaningful impact

Next Step:
Hit apply. You bring your system architecture skills; we’ll bring the challenge (and the snacks).