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We are growing rapidly and looking for passionate, talented individuals to join our dynamic team.
Strategic Leadership

Refine and implement a comprehensive customer support strategy aligned with company goals and customer needs.
Refine and report on key performance indicators (KPIs) and service level agreements (SLAs) for the support organization.
Analyze support metrics and customer feedback to identify trends, areas for improvement, and opportunities for proactive support.
Collaborate with Customer Success, Product, Engineering, and Sales teams to ensure seamless customer journeys and effective issue resolution.
Stay abreast of industry best practices in customer support and application security trends.
Team Management & Development

Recruit, train, and mentor a team of highly skilled and customer-focused support professionals.
Foster a culture of continuous learning, professional development, and customer advocacy within the support team.
Conduct regular performance reviews and provide constructive feedback to team members.
Ensure adequate staffing levels and efficient resource allocation to meet customer demand.
Technical Excellence

Develop and maintain in-depth knowledge of Cycode to effectively troubleshoot and resolve customer issues.
Stay updated on product enhancements, new features, and industry best practices
Serve as a technical escalation point within the Global Support Team
Operational Excellence

Optimize support processes, workflows, and tools to improve efficiency, effectiveness, and customer satisfaction.
Oversee the management of our knowledge base, FAQs, and self-service resources to empower customers.
Implement and manage support technologies (e.g., ticketing systems, remote support tools).
Handle escalated customer issues and ensure timely and satisfactory resolution.
Develop and maintain documentation for support procedures and policies.
Customer Experience

Champion a customer-centric approach throughout the organization.
Act as a voice of the customer within the company, advocating for product improvements and enhancements based on support insights.
Proactively identify opportunities to enhance the customer experience and build strong customer relationships.

we are a world-leading online trading platform with hundreds of thousands of active users placing millions of trades a month.
Our mission is to disrupt the age-old trade markets by building digital technologies that make trading around the world accessible and more efficient.
What to Expect - The Role
Your job is to anticipate the products and features our traders want, and then help to deliver them - leveraging the latest innovations in technology to create the best user experience possible.
our company R&D Product Manager role combines 4 main areas:
Work with stakeholders (Regulation, Finance, Operations, Marketing, BizDev, and more) and gather requirements, create specifications, perform market analysis, generate roadmap and prioritization.
Work with an Agile-Scrum cross-functional team of talented individuals from multiple disciplines such as Backend, Mobile, Web, QE, Designers, UX specialists, and others to deliver the company roadmap, initiatives, and unplanned work.
Plan A\A\B experiments and KPIs, and have a deep understanding of your domain customer behavior both quantitative and qualitative.
Lead large company-wide initiatives.
All to deliver great products that drive value for our traders.
What Youll Do - Responsibilities
Gather requirements from different sources and stakeholders - understand existing and future use cases, discuss alternatives using supporting data, and evaluate pros, cons, and ROI.
Prioritize R&D efforts by contributing your insights to the Product Roadmap.
Take full responsibility and ownership of the product from inception to production.
Guide and work closely with the R&D team throughout the end-to-end development process.
Monitor KPIs and business success using various BI tools (Tableau, Heap).
Drive cross-department project management for effective execution.
Be the domain expert (SME), mastering customer needs and product capabilities.

we are a world-leading online trading platform with hundreds of thousands of active users placing millions of trades a month. Our mission is to disrupt the age-old trade markets by building digital technologies that make trading around the world accessible and more efficient.
Description:
We are looking for a Product Data Analyst who can see beyond the numbers, leveraging data to inform, influence, support, and execute strategic product decisions. You will play a crucial role in guiding the direction of our products, ensuring that data-driven insights are at the forefront of our decision-making process. Your ability to translate complex data into actionable recommendations will be key in shaping our product strategies and driving business growth.
You will collaborate with an Agile-Scrum cross-functional team consisting of talented individuals from multiple disciplines, including Product, Backend, Mobile, Web, Quality Engineering, Design, and more. Together, you will work on delivering the company roadmap, initiatives, and projects, all aimed at creating great products that drive value for our traders.
As a Product Data Analyst, you will:
Play a crucial role in product decisions by identifying areas for improvement and recommending growth opportunities.
Be the domain expert and the analytical focal point.
Build and maintain reports, dashboards, and metrics to monitor performance.
Analyse business performance and decisions, identify patterns and trends, and define and develop KPIs and other measurement tools.
Establish strong communication channels and build excellent working relationships with diverse stakeholders like Product, Marketing, Data, and R&D teams.
Provide stakeholders with actionable recommendations, insights, and conclusions.
Collaborate closely with stakeholders to create and enhance personalized user journeys, improve user segmentation, and boost conversion rates.
Dig into users' flows to understand their behavior and journey, and find places we can improve the flow for better conversion.
Design and execute A/B experiments and KPIs, gaining a deep understanding of your domain through both quantitative and qualitative analyses.

What to Expect - The Role
We are looking for a highly motivated Web engineer specializing in creating exceptional user experiences for our users.
You must demonstrate strong software engineering skills, excellent interpersonal communication, extreme ownership, and the ability to accept and give meaningful technical feedback.
You will be responsible for designing architecture, writing correct, robust code, maintaining and improving existing functionality, and shipping new features.
You will work as part of a Scrum-Agile cross-functional team and collaborate with backend engineers, quality engineers, product managers, designers, and more.
Our team strives to set the bar for trading Web user experience. We want to work with people who are excited by this goal and have the talent to deliver on it.
What Youll Do - Responsibilities
Architect, implement, and maintain web-based client-side.
Optimize code for performance, stability, and maintainability.

Manage and support the organizations ERP system and related business processes Act as the primary internal expert for ERP (NetSuite experience is an advantage) Analyze, define, and improve business workflows and ensure proper ERP implementation and usage across departments Collaborate with stakeholders to gather and document business requirements for new features or process changes Manage ERP projects including upgrades, enhancements, and integrations Provide support and training to ERP users Work with external vendors and NetSuite consultants when required Ensure data accuracy, security, and system integrity within the ERP platform Regularly report to the CIO on system status, improvements, and business impact