Required Service Operations Coordinator
Afikim, Israel
Job Description
A growing global company in the field of Ag-Tech. Our products are multidisciplinary, providing IoT-based management solutions. Our products are connected to millions of users worldwide.
The Service operations coordinator will take part in the companys global service infrastructure, ensure a positive customer experience and contribute to business growth
Responsibilities
Local market customers cases management
Proactive support- team assignments
Global support tier 3 cases escalations follow-up
Sub-contractors assignment and working order and approval process
Local techs spare parts inventories overseeing
Local Market service agreement:
Alignment with the sales team
Support entitlement management
After hours and weekends on call scheduling
Periodical KPI reports preparations.
Requirements: English at a high level must
2 years of relevant experience advantage
Bachelors degree / Industrial practical engineer advantage
Excel must
Previous experience with CRM and ERP system an advantage
AI analytical tools usage an advantage.
This position is open to all candidates.