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We are seeking a highly skilled DevOps Tech Lead with in-depth expertise in Kubernetes, containers, AWS, infrastructure as code (Terraform, Terragrunt), Windows and Linux systems, and proficiency in Bash and Python scripting. The ideal candidate will lead our DevOps team in designing, implementing, and maintaining scalable, secure, and efficient infrastructure and deployment pipelines.
In this role, you will be responsible for:
Lead and mentor a team of DevOps engineers to ensure smooth deployment, operation, and maintenance of systems
Design and implement scalable, resilient, and secure infrastructure on AWS using best practices
Manage and optimize Kubernetes clusters for container orchestration
Develop and maintain infrastructure as code using Terraform and Terragrunt
Monitor system performance and implement improvements
Collaborate with development and operations teams to ensure smooth integration of DevOps processes

We are seeking an experienced and driven Professional Services (PS) Team Lead for our growing customer success team. In this pivotal role, you'll lead and develop a team of professionals, manage client onboarding, oversee project delivery, and ensure high service quality. Your expertise will be crucial in building client relationships and steering service enhancements based on feedback and industry trends.
This position offers a dynamic and rewarding opportunity to impact our services and drive excellence.
Responsibilities:
Lead our PS team, which includes the following responsibilities: onboarding processes for new client account implementations, training, CS ops, and ongoing technical support
Manage a team of professionals, ensuring high performance and effective service delivery. This includes mentoring, coaching, and developing team members
Oversee multiple projects, prioritize, and ensure they are delivered on time and to the client's specifications. This involves planning, resource allocation, and risk management
Establish robust foundations for strong client relationships through a comprehensive understanding of their unique needs, an efficient and streamlined onboarding process, and a consistent commitment to professionalism in all service delivery
Contribute to the development of new services and the improvement of existing services, both internally and externally, based on client feedback and market trends
Ensure the quality of services delivered by the team meets both internal standards and client expectations
Use data to inform decisions and strategies for improving onboarding processes and customer service standards
Collaborate closely with cross-functional teams, including Customer Success, Sales, and Product, to ensure efficient and top-of-the-line customer service processes
Act as a key point of contact for resolving complex issues and challenges faced by the team or clients.

We are looking for a SecOps Director.
In this role, you will be responsible for:
Aligning vulnerability management functions with the organization's overall business objectives by reducing information technology threat
Improving & maturing established security metrics associated with vulnerability management, security operations center, security monitoring, etc.
Overseeing projects for deploying new cyber security tools and processes
Leading successful projects, ensuring high quality and timely delivery of features
Ensuring the team builds operational processes that are architecturally consistent, of high quality, and that follows operational best practices
Overseeing the development and implementation of appropriate and effective controls to mitigate identified threats and risk
Have fingerprints on building the future of Gates' cyber security organization.
Collaborate and engage with key business stakeholders, including technology peers to help them better manage their technology risk through pragmatic and fit for purpose solutions.
Be responsible for auditing, assessing & architectural recommendations as it pertains to our technical cyber security infrastructure while helping to continuously improve our Cybersecurity maturity and defensive posture.
Work with our internal stakeholders to provide support related to security functions and technologies including Privileged Access Management (PAM), Threat hunting management, SSO/MFA, Active Directory, Windows/Linux OS hardening, vulnerability remediation, EDR, SOC oversight, security metrics, E-Discovery and incident response

The largest tech-enhanced financial asset management firm in the world. With $2.5B AUM across funds focused on North America, Asia-Pacific, Europe, and the Middle East, operates globally with offices in Tel-Aviv, Abu Dhabi, New York, London, Singapore, Tokyo, Mumbai, Boston & San Francisco. The firms patented machine learning and decision science technology enables it to deploy more capital through more deals faster than any firm in capital markets history, establishing it as the fastest-growing provider of non-dilutive and equity financing to mid-market and late-stage companies. backed by leading global financial institutions including Japans largest bank, MUFG, Spark Capital, and Apollo Asset Management.

As an IT Specialist, you will have the opportunity to learn and grow as part of a tight-knit team, working closely with the IT Manager as well as other teams. You will provide ongoing IT support services to our global team while working on projects to improve our network and end-user productivity.

You will:
Work closely with leadership and others in maximizing the operational effectiveness of the end-user experience
Configure, install, and maintain all office technical equipment, including laptops, printers, monitors, and other IT peripherals
Follow and build standard IT procedures, log all IT interactions
Create and maintain SLAs, technical documentation, and end-user training & knowledge base
Provide IT support to all employees, worldwide
Liaise with vendors and team members for problem resolution
Maintain hardware and software inventory, manage IT procurement
Conference room troubleshooting and maintenance
Support IT projects, deploy new IT systems and services, and define, design, and implement technology solutions

We are seeking a highly skilled DevOps Tech Lead with in-depth expertise in Kubernetes, containers, AWS, infrastructure as code (Terraform, Terragrunt), Windows and Linux systems, and proficiency in Bash and Python scripting. The ideal candidate will lead our DevOps team in designing, implementing, and maintaining scalable, secure, and efficient infrastructure and deployment pipelines.
In this role, you will be responsible for:
Lead and mentor a team of DevOps engineers to ensure smooth deployment, operation, and maintenance of systems
Design and implement scalable, resilient, and secure infrastructure on AWS using best practices
Manage and optimize Kubernetes clusters for container orchestration
Develop and maintain infrastructure as code using Terraform and Terragrunt
Monitor system performance and implement improvements
Collaborate with development and operations teams to ensure smooth integration of DevOps processes.

We are looking for a Technical Enablement Specialist to lead the Training and Enablement efforts within our growing Engineering group.
In this role, you will be responsible for designing and implementing programs and initiatives to ensure that our team has the skills, knowledge, and resources needed to be effective and efficient. You will be utilizing your management skills, technical skills, communication skills, and leadership to partner with stakeholders from across the organization and support these efforts.
Responsibilities:
Contribute to the technical enablement strategy by developing scalable and interactive learning programs.
Manage logistics, resource contributors and drive creation of enablement assets (presentations, lesson plans, courses, virtual training, self-learning, labs etc)
Support the implementation of the onboarding enablement plan for technical members
Identify opportunities for continuous learning and improvement. Support a consistent culture of Tech education and professional growth
Support and improve our Engineering Knowledge Management practices and platforms Improve productivity of engineers transitioning from one team to another
Collaborate with ENG leadership to build programs that will meet the current and future needs of our engineers in different roles
Evaluate programs for areas of improvement that lead to measurable outcomes (e.g. a reduction in new hire ramp up time) and implement improvement plans into training programs
Stay up-to-date on industry trends and best practices in learning solutions

The Director, Business Systems serves as a key partner to senior leaders across the business, defining requirements, leading systems selection, program management of implementations, ensuring change is adopted and creating an efficient and effective systems landscape.
In this role, you will be responsible for:
Working with the Chief of Staff and the leadership team to create and deliver a pragmatic business applications roadmap that supports key business objectives
Partnering with business leaders to conduct research and analysis to develop insights that define business problems
Surface technology options to solve business problems, including experimenting with emerging technologies
Develop compelling business cases for the adoption of new business applications, outlining their potential impact, benefits, and alignment with our business needs
Creating and implementing measures, controls and procedures that instill best practice across application deployment, ensuring solutions are delivered on time, on budget and to a high quality
Working effectively with Procurement and external vendors, ensuring the appropriate measures and controls are in place to drive optimum performance in the delivery of all applications
Developing, tracking and owning implementation of cross-functional programs, including: managing schedules and work plans, preparing and presenting status updates, tracking KPIs and progress, highlighting bottlenecks and delivering interventions

We are seeking an experienced DataOps Engineer (the first position in our data organization) to join our dynamic team of analytics experts. In this role, you will play a pivotal part in both data ops and data engineering functions, contributing to the enhancement and maintenance of our data integration and pipeline processes, as well as ensuring the robustness and scalability of our data platform.
The ideal candidate is someone who thrives in a fast-paced environment, adept at both data engineering practices and DevOps principles. You should be passionate about optimizing data systems and possess a strong desire to continuously improve our companys data architecture to support evolving products and data initiatives.
In this role, you will be responsible for:
Develop and maintain ETL/ELT/Streaming processes and SQL queries for efficient data movement.
Design and implement scalable, automated processes for large-scale data analyses.
Engage with stakeholders to understand data requirements and build datasets accordingly.
Collaborate with teams to enhance data models and promote data-driven decision-making.
Contribute to the long-term strategy and architecture of the data platform.
Maintain data lake pipelines and ensure adherence to schema standards.
Apply data security standards and seek ways to optimize data flow.
Serve as the point of contact to the DevOps team and handle MLOps operations.

We're looking for a DataOps Engineer to join the DataOPs team of the Grow division.
The team is in charge of the operational stability, performance and cost of data infrastructures that serve either users (within or outside the company) and applications (to transfer data between applications). The main technologies we're working with are Druid, Spark Structured Streaming, Iceberg, Trino, Airflow and Aurora RDS.
As a team we put a lot of focus on reducing the cost and improving the performance of our data services hosted on the cloud.
We work on both AWS and GCP clouds, and our most important data infrastructures run on k8s, either on AWS EKS or on GCP GKE.
The role requires to make these data infrastructures as stable, cheap and performant as possible.
The short term success is be able to maintain all the above services as an on-call.
The long-term success is to participate in the development of the Druid and Streaming services and improve their stability, cost and performance.
The impact on the team will be to increase the impact of the team on the data infrastructures within Grow.
We're a team that moves fast, handles interesting technologies, and always strive to improve the stability, cost and performance of our infrastructures that manage traffic at a very high scale. The roles suits a devops, sre or dataops that want to be part of an excellent DataOps team that manages data transfers at high traffic of Millions/sec with minimum production issues while always focusing on cost and performance. And in addition, the team members are cool, professional people who love what they do.
What you'll be doing:
Improve stability of Druid, Streaming, Iceberg, Trino, Mysql infrastructures
Participate in the on-call rotation of these infra
Focus on monitoring, cost reduction and performance improvements
Develop scripts in python
Work in collaboration with customers of our infra.

This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.

As a Data Center Technician, you will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. You will be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).

Key job responsibilities:
Working to meet SLAs against assigned trouble tickets via a directed workflow.
Being first line touch point for hardware troubleshooting and technical issues.
Performing regular server hardware repairs(drives, motherboards etc).
Carrying out routine network, server hardware and OS related repairs.
Working with cross-functional teams on a regular basis to complete routine work.
Engaging with Smart Hands in EU Regional POPs.
Adhering to security and safety best practices in the data center.
Participating in Data Center power & cooling events.
Participating in team meetings for metric analysis and daily/weekly goals achievement.
Identifying and help create documentation for use globally.
Identifying and help create process improvements relevant to the data center environment.
Performing server upgrades, rebuilds, scheduled works as required.
Interacting with third party vendors & contractors.
Contributing to the development of other team members.

Required HEAD OF SUPPORT
As a Support Manager, you will be responsible for the Support teams 3 main realms - Product Knowledge (collaborations with all other non-technical teams), Tier 2 (technical investigations and collaborations with all technical teams) and Operations (staffing, scheduling, SLAs, etc)
Responsibilities:
Manage and scale a 24/7 Technical Support team providing Tier 1 and Tier 2 Customer Support
Hire, train, and develop new team members, instill motivation and passion for delivering a unique player experience
Define, measure, and continuously improve operational and customer satisfaction key support metrics
Lead and implement best practices for efficient and high quality Customer Support
Work closely with the General Manager as well as all other departments within the studio to prioritize support needs and present the voice of the player
Follow ticket trends and identify issues, influence the product roadmap by identifying and sharing insights based on data-driven analysis of player feedback
Design, develop and implement tools and procedures pertinent to the effective and efficient operation of the Customer Support team
Become familiar with all new features and changes and ensure the Support team is kept up to date and is involved in all concept reviews.

We are looking for best-in-class Chip Design Engineers to join our outstanding Networking Silicon Engineering team, developing the industry's best high-speed communication devices, delivering the highest throughput and lowest latency! Come and take a significant part in designing and verifying our groundbreaking and innovating chips, enjoy working in a meaningful, growing and highly professional environment where you make a huge impact in a technology-focused company.

What youll be doing:

Work in a combined design and verification team.

Design and verification for chip blocks/entities according to specifications under challenging constraints and with high orientation to power, area, and performance.

Daily work involves all aspects of chip development: Design, Micro- Architecture, Firmware, Production, and Verification.

Our Chip Design group is looking for best-in-class Design/ Verification Engineers to join our outstanding Silicon Engineering team, developing the industry's best high-speed communication devices, delivering the highest throughput and lowest latency! Come and take a significant part in designing and verifying our groundbreaking and innovating chips, and enjoy working in a meaningful, growing, and highly professional environment where you make a huge impact in a technology-focused company.

What youll be doing:

Verification for chip blocks/entities according to specifications under challenging constraints and with high orientation to performance.

Daily work involves acquaintance with all aspects of chip development: micro-architecture, Firmware, Production, and Verification.

Engaged in developing cutting-edge technology within the latest PCIe generation.

As a DevOps Engineer specializing in Kubernetes, you will play a critical role in architecting, deploying, and managing our containerized applications and services. You will be part of a dynamic team that thrives in a fast-paced and agile environment, where your expertise in Kubernetes and cloud technologies will directly contribute to the performance, reliability, and scalability of our systems. Key Responsibilities:
* Design, implement, and maintain Infrastructure as code (IaC).
* Design, implement, and maintain highly available and scalable infrastructure on Kubernetes, ensuring system reliability, efficiency, and security.
* Automate deployment, scaling, and management of containerized applications using Kubernetes.
* Monitor and troubleshoot Kubernetes environments, responding swiftly to any issues to minimize downtime.
* Enhance system performance, including implementing monitoring and logging solutions.
* Manage version control systems like Git and CI/CD tools like Github Actions, Tekton or Argo Workflows.
* Develop and enforce best practices and security guidelines for Kubernetes and container orchestration.
* Provide expertise and guidance to team members on Kubernetes, containerization, and cloud-native technologies.