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What youll do

Design and build backend services powering live voice conversations: low-latency, real-time, and reliable under load.

Develop the platform our customers use to create, test, and analyze their voice agents.

Integrate with telephony providers, CRMs, calendars, and the wider monday.com platform.

Turn research prototypes into production systems together with our AI scientists.

Own what you ship: architecture, code quality, observability, and performance.

As an Implementation Consultant you are the hands-on expert who turns a signed deal into a live, high-performing voice agent.

This is an individual-contributor role with real ownership: you run your own implementations, work directly with customers, and shape how our delivery practice works as we grow.

What youll do

Own implementation projects of varying scope and complexity end to end: discovery, requirements, configuration, testing, roll-out, training, and launch.

Translate customer goals into call flows, conversation scripts, escalation rules, and hand-off logic in the Harmony Agent Builder.

Configure integrations with the customers stack: CRM, telephony, calendars, and ticketing systems.

Test and tune agents against real call scenarios until quality, containment, and conversion targets are met.

Advise customers on voice AI best practices and help them expand to new use cases after launch.

Work closely with Sales, Customer Success, Product, and Engineering, feeding field learnings back into the product.

Build the playbooks, templates, and delivery methods that will let the implementation practice scale.

We are building a new AI venture inside monday.com to redefine how businesses interact with their customers through next-generation conversational AI and agentic systems. Our AI doesnt just react - it plans, reasons, and acts.

Youll join a small, highly autonomous team with the agility, ownership, and pace of a startup, working alongside world-class engineers and researchers to build the next generation of conversational AI. Youll have access to large-scale real-world data, the compute and resources to pursue groundbreaking research, and the freedom to move fast while helping shape Harmonys AI vision.

What youll do

Research novel algorithms and design new deep learning architectures to advance our in-house NLP and conversational models.

Develop methods for translating customer goals into structured representations with controlled states and real-time observations.

Help design the reasoning layer that orchestrates our AI models efficiently alongside a range of LLMs, enabling each agent to adapt its policy throughout a conversation while remaining aligned with customer objectives.

Build analytical tools that trace our AI decision process across a vast corpus of conversations, providing clear visibility into their reasoning and behavior.

Collaborate closely with engineers and product teams to translate cutting-edge research into production at scale.

Proactively lead new ideas and technical initiatives.

we are hiring a data Sales Manager! The role involves selling data & AI projects, solutions, and services, managing complex sales processes with Enterprise customers, building relationships with senior decision-makers, and driving business opportunities from initial engagement through to closing. Responsibilities:
* Lead end-to-end sales processes for data, Analytics, BI, and AI solutions across enterprise organizations.
* Identify new business opportunities and expand activity with both existing and prospective customers.
* Build and maintain trusted relationships with key stakeholders across business and technology units.
* Lead RFP and RFI processes, including proposal development and commercial submissions.
* Work closely with Pre-Sales, data Architects, data Experts, and Delivery teams to design winning solutions.
* Understand customer business challenges and translate them into innovative technology solutions.
* Build and manage a healthy sales pipeline while consistently meeting and exceeding sales targets.
* Lead commercial negotiations and drive opportunities through successful closure.
* Represent our data & AI capabilities in customer meetings, industry events, and strategic engagements.

A principal-level hands-on engineer and former CTO or founder responsible for driving 0-to-1 innovation initiatives that unlock Alice's next wave of revenue. Embedded directly within a dedicated product pod, this role combines deep architectural execution with client-facing authority to convert frontier technical capabilities into market-defining products. Roles & Responsibilities 0-to-1 Technical Ownership: Architect, code, and launch greenfield "needle mover" products from scratch through to the first paying design partners. Prepare tailored demos and POC to potential clients to help close the deals. Technical Client Leadership: Lead high-stakes technical deep dives and whiteboarding sessions with elite engineering teams, handling complex technical objections on the spot without escalation. Product Strategy Alignment: Partner closely with the Pod Manager and Pod product lead to shape the technical roadmap, validating architecture against early adopter needs and refining integration specs. Introduce and identify existing initiatives for significant automation that can help reduce cost and time to market (that might come organically from the delivery teams as well) Targeted Pod Execution: Maintain high-velocity hands-on output while reserving bandwidth to jump in ad-hoc to help the pod team resolve critical bottlenecks or hit major crunch-time deadlines.