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Looking for a challenging new role and career development as a:
CUSTOMER SERVICE REPRESENTATIVE,
 We are currently looking to employ a Customer Service Representative in Herzliya, Tel Aviv, Isreal.
We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits.
Job Outline:
The prime responsibility of the role is to ensure that customers expectations both internal and external alike are achieved, which involves the confirmation of each stage of the order within the system to ensure all is compliant and accurate.
This is a key role within the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs. The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.
What the role involves:
Order management to include but not limited to:
- Order entry and changes; Ensure part creates are actioned
- Expedites and follow through to completion liaising with MSR team
- Ensure value added services have been actioned, with DC or Future Plus.
- Manage any exceptions with sales personnel when stock is shipping whether orders can be shipped or returned to stock
- Obtain Proof of Deliveries where requested
- Manage returns from customers and ensure credits are raised efficiently
Hold a clear appreciation of Futures vision and corporate objectives and ensures work activities are aligned accordingly
Maintain the monthly and daily reports for the sales personnel within the sales office in order to act as a source of reference as to the level of sales achieved versus target and highlight inconsistencies affecting orders to be shipped.
Maintain communication between operational departments i.e. Marketing and Sales etc.
Raise credit, debit paperwork, and pass to accounts to ensure that it is actioned efficiently
Accept all incoming calls and respond with relevant action as required.
Follow up with NCNR paperwork with Strategic Account Managers.
Undertake regular communication with line manager and actively prepare for annual and BI -annual appraisals
Ensures up to date with the latest system changes and all associated business related changes affecting the organisation
As and when required, support customer specific programmes and provide co-ordination for certain projects such as but not limited to web queries.
Additional projects or duties as management at times may require

We are looking for a Customer Service Representative.
The Customer Care Specialist acts as a liaison between us, its drivers, clients and passengers. Customer Care is key to the delivery of our service commitments and is vital in your approach towards your duties.
Your responsibility is the key to growing the business and developing a reputation for service excellence, and acting like a role model in both action and attitude.
The position is in a hybrid work model.
To be available during the following shifts from Sunday to Saturday (including Holidays): 07.00 15.00, 15.00 23.00, 23.00 07.00.

We are looking for a Customer Facing Data Scientist (LLM).
As a Customer Facing Data Scientist you will be at the core of our most important effort: how do we solve our customers LLM evaluation pains at scale.
You will work with some of the worlds best AI groups and with our top notch product data science team.
You will play a critical role in ensuring that our customers effectively use LLM Evaluation for testing and monitoring and have full ownership for identifying the best path of implementing the solution into our users LLM pipelines.
Thus helping them to prevent hallucinations, create automatic evaluation flows, and enable continuous performance tracking and improvement. Being customer facing means that you will be working with our customers to understand their needs, help them customize the solution and investigate issues.
This role requires expertise in data science and proficiency in Python. Communicating with customers means that you will need to present your ideas concisely, know how to find a way to work around customers/prospects objections and develop relationships.
The ideal candidate holds a relevant degree and possesses hands-on experience managing LLM solutions in an operational production environment along with a passion to make our customers successful.
Well be going through a lot together, so we want your character and mindset to be a good fit for a fast-moving startup.