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Our Community team is an integral part of our business with the mission to enable our members to create their lifes work.

In this role, your responsibilities will Include, but wont be limited to:
Membership Engagement & Retention:

- Assume ownership and manage the relationship with key accounts within the building(s) you oversee.
- Ensure all accounts within your building(s) have an assigned point of contact.
- Resolve issues of complexity as escalated to you.
- Monitor the Medallia (member feedback) escalation process to ensure alerts are being properly addressed and the right solutions are found.
- Be accountable for Net Promoter Scores, overall member satisfaction and member retention.
- Review Net Promoter Scores and member satisfaction results regularly to set KPIs and implement building-specific plans.
- Lead building site tours for VIPs as needed.
- Review invoices of flagged accounts and submit corrections to the Billing team.

Building Operations and Management:

- Ensure quality and upkeep expectations are being adhered to.
- Hold the team accountable for general operational policies and standards, as well as financial efficiency.
- Escalate reoccurring issues as it relates to 3rd party vendors to appropriate teams for resolution.
- Be accountable for building-level Opex in partnership with the Operations team.
- Escalate, monitor and see through capital improvement and large customization projects in partnership with cross-functional teams.

Sales:

- Tour and sell space to new and existing members by articulating value proposition.
- Identify the needs of prospective and existing members and recommend tailored solutions responsive to their needs.
- Develop and implement lead generation and sales conversion strategies to maintain 100% occupancy in collaboration with the Sales Lead and sales department..
- Create and maintain relationships with partners in the local ecosystem.
- Train the Community Team to give effective tours and sales pitches.
- Review daily and weekly overviews of prospective members and participate in weekly sales calls.

Our Community team is an integral part of our business with the mission to enable our members to create their lifes work.
As a Sales Lead you are integral to drive occupancy levels up and maximize financial occupancy, while elevating the member experience at your location. You will be in touch with your Portfolio Director on a daily basis to report on your deal pipeline and your progress toward your monthly and quarterly sales goals. You will report to your building (or multiple buildings) each day and will be responsible for ensuring we meet our occupancy and discount goals while maintaining our global standards, and make decisions accordingly as the on-site authority. You will work closely with your Community Manager and your Community Team to make sure we provide the best Member Experience while allowing our members to grow within our locations.
In addition, youll ensure we deliver on our targets for an uncompromised member experience by creating a welcoming environment for members and their guests.

In this role, your responsibilities will Include, but wont be limited to:
- Tour and sell space to new and existing members in one or more locations by articulating value proposition.
- Identify the needs of prospective and existing members and recommend tailored solutions responsive to their needs.
- Research prospective members in your tour pipeline and develop tailored sales pitches to meet their needs, ensuring all follow-up and closing requirements are addressed.
- Refer prospective or existing members to other locations based on their specific needs in order to meet Territory sales targets.
- Develop and implement lead generation and sales conversion strategies to maintain 100% occupancy in collaboration with the Community Manager and Leasing Director..
- Train Community Associates and other Community Leads at your locations to give effective tours and sales pitches for those occasions when you are unavailable to tour.
- Prepare daily, weekly and monthly overviews of prospective members for rest of Community Team; share this information during Daily Stand Up and daily sales calls
- Assist with member engagement activities and operational projects as an integral part of the Community Team.

We are looking for a Solutions Engineer to join our growing Earth Observation, Tracking, Telemetry & Command (TT&C), New Space and Integrated Solutions business line, working closely with our Sales and Engineering teams.

In this role, you will act as a technical subject matter expert (SME), leading customer engagements, defining system architecture, preparing proposals, and delivering technical presentations.
You will leverage your skills and expertise to tailor solutions that meet mission-critical customer requirements in the ground systems and integrated solutions sectors.

This is a key technical-commercial position, directly influencing the companys ability to win new business and expand into emerging markets.

Responsibilities
Act as a technical authority for multidisciplinary systems involving mechanics, electronics, software, and RF communication
Lead technical engagements with prospects and customers: requirements gathering, solution design, system architecture, block diagram development, and technical risk assessment
Prepare and deliver high-quality proposals:
Analyze customer specifications, SOWs, and RFPs
Develop competitive solution concepts, costing, and technical documentation
Perform technical risk analysis and competition analysis
Work with the Sales team by conducting technical presentations and demonstrations that articulate the features and advantages of company solutions
Collaborate with subcontractors, third-party partners, and internal stakeholders (engineering, finance, operations, executive team) to develop winning solutions
Maintain deep knowledge of the companys product portfolio, new technologies, and evolving industry trends
Support continuous improvement of proposal generation processes, tools, templates, and best practices
Perform Link Budget Analysis and basic RF performance assessments as part of solution definition
Mentor and support internal sales associates to enhance their technical understanding and customer engagement capabilities
Participate in product strategy discussions by providing technical market feedback to influence future developments