Gett is looking for an Experienced Help desk Engineer as a part of the IT team, supporting 400 employees and responding to all helpdesk tickets in a dynamic environment.
Responsibilities:
- Support IT-related incidents / requests of users and support existing systems and services.
- Maintaining an inventory of IT assets, setting up new users, and assorted other IT-related tasks plus general maintenance of all hardware / software.
- Stay user-focused and quickly respond to technical requests either by phone, mail or in person while documenting in the helpdesk ticketing system.
- Diagnose and resolve technical hardware / software issues in a mixed Windows / Mac environment.
- Identify and escalate situations that require urgent attention.
- Follow up with customers, provide feedback and see problems through to resolution.
Requirements: - 3 years of practical experience in supporting IT environments for over 200 users.
- Expertise in Microsoft Azure AD Domain, managing permissions, servers, and roles.
- Experience with Windows operating systems is required.
- Experience with Mac operating systems is a plus.
- Proficient in Microsoft Office 365 and Google Apps.
- Knowledge of Python programming is a plus.
- Customer-focused with excellent communication skills, capable of performing well under pressure.
- Outstanding analytical and problem-solving abilities, with a keen eye for detail.
- Strong troubleshooting and multitasking capabilities.
- Familiarity with network systems like firewalls, switches, and WiFi is advantageous.
- Relevant professional certifications are preferred.
- Fluent in English, with high proficiency in both reading and writing, is mandatory.
This position is open to all candidates.
