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Engage with customers to ensure their success.
Partner with the sales team to drive the customer journey, build technical wins, and grow champions.
Develop a deep understanding of customers' goals and objectives, and articulate how our offering addresses their needs.
Create and own value-based relationships at all levels within customer organizations.
Actively participate in all phases of planning and execution, from initial discovery to the technical win.
Develop and maintain deep product expertise to demonstrate the value of in sales meetings and at events such as meetups and conferences.
Advise the sales team on effective ways to position the product.
Onboard, educate, and enable partners, and support them through sales cycles.
Continuously develop your sales and technical skills through self-driven learning and professional development opportunities.

We are rapidly expanding and seeking an experienced, technologically savvy Account Manager who loves promoting cloud infrastructure or DevOps products. As a member of our growing Sales team, you'll work alongside the founding team and engineers to dramatically influence the future of our users' infrastructure and help develop new sales channels by reaching diverse audiences throughout organizations.

Client Relationship Management: Build and maintain strong, long-lasting relationships with post-sale customers.
Act as the primary point of contact for existing customers, addressing their needs and concerns.
Account Management: Manage a dedicated book of business, ensuring customer satisfaction.
Monitor and report on account performance (business and technical) and relay customer feedback.
Revenue Growth: Identify opportunities for upselling and cross-selling within existing customers.
Perform engaging product demos for additional stakeholders while collaborating with the sales team.
Achieve expansion and renewal targets, contributing to the company's overall revenue growth.
Problem Resolution: Identify and resolve issues and challenges proactively.
Escalate complex problems to appropriate internal teams and ensure timely resolution.
Reporting and Documentation: Maintain accurate, up-to-date records of client interactions, account status, and expansion activities.
Document client requirements, feedback, and any changes in scope.

We're looking for a Technical Account Management Lead to be on the front lines, leading a team of Technical Account Managers and working closely with customers and prospects. In this role, you will drive technical excellence in customer engagements, act as a trusted advisor, and ensure your team consistently delivers high-impact outcomes. You will partner with Sales, Product, and Engineering to shape customer success, translate technical capabilities into business value, and influence the adoption and growth of the platform across accounts.

Lead and mentor a team of TAMs, fostering growth, skill development, and high performance
Drive strategic customer engagements, ensuring success for our largest and most complex accounts
Partner closely with Sales, Product, and Engineering teams to align technical solutions with business objectives
Own and develop value-based relationships with key stakeholders across customer organizations
Shape customer onboarding, enablement, and adoption strategies to ensure maximum ROI from the platform
Influence product strategy by capturing customer feedback, requirements, and use cases
Represent at industry events, meetups, and conferences, articulating the value of our platform
Promote best practices and standardization across the TAM organization, improving delivery efficiency and customer satisfaction

We are rapidly expanding and seeking an experienced, technologically savvy Account Executive who loves selling cloud infrastructure or DevOps products. As a member of our growing Sales team, you'll work alongside the founding team and engineers to dramatically influence the future of our users' infrastructure and help develop new sales channels by reaching diverse audiences throughout organizations.

Own the entire sales process from beginning to end, with the help of a Sales Engineer - qualifying and following up with leads, developing and delivering pitches, helping with contracts and pricing, and closing deals directly.
Manage your pipeline of leads and opportunities generated from inbound and outbound sources.
Analyze sales motion performance and consistently iterate to improve it.

we are looking for Sales Development Representative
What You'll Be Doing:

Collaborate with the sales team to develop and execute strategies for opening new accounts
Identify companies that fit our Ideal Client Profile,
Create personalized messaging to generate interest
Schedule discovery calls for Account Executives
Outbound prospecting through email, phone calls, and social media to schedule meetings
Becoming an expert on how ScaleOps helps customers
Meticulously track and improve your outbound activity
Hitting daily KPIs for dials, meetings completed, and pipeline generated
Collaborate with team members to share and learn from best practices