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The Chief Architect at our company Actimize owns the technical vision that holds this portfolio together. The mandate is to ensure that a wide-ranging set of products remains coherent, secure, scalable, and economical to build and operate regardless of where and how it is deployed. This is a hands-on leadership role at the intersection of deep technical authority and enterprise strategy: you will set architectural direction, resolve the hardest cross-cutting trade-offs, and raise the engineering bar across the organization.

This is the most senior individual-contributor-plus-leadership technical role in the company. You will be a trusted advisor to the executive team and the final technical authority on architecture decisions that span products.
How will you make an impact?
Architectural Vision & Strategy
Define and own the multi-year target architecture across the entire product suite, balancing product autonomy with shared platform leverage.
Establish an architecture strategy so that products can be delivered on-premise, in private cloud, in public cloud, or as pure cloud SaaS.
Drive the platform and shared-services strategy (identity, data, integration, observability, deployment tooling) that reduces fragmentation across products.
Help architects translate business and product strategy into technical roadmaps; advise the executive team on build-vs-buy, modernization, and major technology bets.
Design abstractions and packaging models that let a single product run reliably across heterogeneous environments with differing scale, network, data residency, and operational constraints.
Establish reference architectures and patterns for tenancy, configuration management, release/upgrade cadence, and feature parity across on-premise and cloud-hosted deployments.
Security, Compliance & Resilience
Embed security, privacy, and regulatory compliance into the architecture by design - addressing the standards relevant to financial services (e.g., data protection, auditability, segregation, encryption, and regional data residency).
Define non-functional requirements and architectural guardrails for availability, disaster recovery, transactional integrity, performance, and observability appropriate to mission-critical financial systems.
Partner with Security, Risk, and Compliance leadership to ensure the architecture withstands audit and regulatory scrutiny across jurisdictions.
Governance & Standards
Establish and run an architecture governance function: standards, decision records, review processes, and a technology radar - proportionate enough to enable speed rather than obstruct it.
Evaluate and select core technologies, platforms, and strategic vendors; own the long-term technology stack direction.
Leadership & Influence
Lead and mentor a community of architects and senior engineers; grow architectural capability across teams.
Build consensus across product, engineering, security, operations, and commercial stakeholders, and make decisive calls when consensus isn't reachable.
Represent the company's technical vision with key customers, partners, and prospects, and in due-diligence and pre-sales conversations for strategic deals.

we are looking for an experienced Data Analyst to work with us to drive insights and create stronger visibility in the organization. You will join an innovative, high-performance team and work with cutting-edge technologies in a dynamic environment.
Key Responsibilities:
The role is focused on the marketing domain, working closely with growth, performance marketing, and user acquisition teams.
You will analyze marketing funnels, campaign performance, and attribution models to optimize ROI and drive scalable growth.
This position requires a strong understanding of marketing metrics (CAC, LTV, conversion rates) and the ability to translate data into actionable marketing insights.
Build Specialization-specific operational dashboards.
Develop an analytics framework in collaboration with business process improvement and operations management.
Quarterly planning and roadmapping in collaboration with operations management and product team.
Write monthly Specialization-specific performance reports; written reports should show methodology with detailed statistical analysis, a summary of key findings, and recommendations.
Incubate, operationalize, and streamline Product launches; including Friction Optimization to improve user experience.

As a Senior Data Science Researcher in our Workforce Management group, you will be part of a cross-sectional team working at the intersection of machine learning, GenAI, agentic AI, ML-Ops and Operations Research. You will develop the next generation of our companys Workforce Management solution for our customers contact centers - forecasting work volume, scheduling agent shifts, managing time-off requests, and owning the full lifecycle of the work schedule, in a high-stakes production environment serving many customers. Our solution has been recognized as the market leader for over 10 years.
How will you make an impact?
Developing end-to-end ML systems, tailored to specific project needs, to train and serve production-level models in a high-stakes environment.
Deploying GenAI and agentic AI systems to customers in production, improving on existing solutions or creating new services from scratch.
Designing and building agentic AI flows - tool use, multi-step reasoning, and orchestration.
Forecasting work volume and optimizing shift schedules using time-series methods and mathematical optimization.
Integrating new features and solutions into large existing software systems, stringing multiple disciplines together.
Running unstructured evaluation processes - finding noteworthy phenomena, experimenting, and feeding conclusions back to the team.
Owning projects end-to-end, leading team members and colleagues to efficient planning and delivery.

The Chief Architect at our company Actimize owns the technical vision that holds this portfolio together. The mandate is to ensure that a wide-ranging set of products remains coherent, secure, scalable, and economical to build and operate regardless of where and how it is deployed. This is a hands-on leadership role at the intersection of deep technical authority and enterprise strategy: you will set architectural direction, resolve the hardest cross-cutting trade-offs, and raise the engineering bar across the organization.
This is the most senior individual-contributor-plus-leadership technical role in the company. You will be a trusted advisor to the executive team and the final technical authority on architecture decisions that span products.
How will you make an impact?
Architectural Vision & Strategy
Define and own the multi-year target architecture across the entire product suite, balancing product autonomy with shared platform leverage.
Establish an architecture strategy so that products can be delivered on-premise, in private cloud, in public cloud, or as pure cloud SaaS.
Drive the platform and shared-services strategy (identity, data, integration, observability, deployment tooling) that reduces fragmentation across products.
Help architects translate business and product strategy into technical roadmaps; advise the executive team on build-vs-buy, modernization, and major technology bets.
Design abstractions and packaging models that let a single product run reliably across heterogeneous environments with differing scale, network, data residency, and operational constraints.
Establish reference architectures and patterns for tenancy, configuration management, release/upgrade cadence, and feature parity across on-premise and cloud-hosted deployments.
Security, Compliance & Resilience
Embed security, privacy, and regulatory compliance into the architecture by design - addressing the standards relevant to financial services (e.g., data protection, auditability, segregation, encryption, and regional data residency).
Define non-functional requirements and architectural guardrails for availability, disaster recovery, transactional integrity, performance, and observability appropriate to mission-critical financial systems.
Partner with Security, Risk, and Compliance leadership to ensure the architecture withstands audit and regulatory scrutiny across jurisdictions.
Governance & Standards
Establish and run an architecture governance function: standards, decision records, review processes, and a technology radar - proportionate enough to enable speed rather than obstruct it.
Evaluate and select core technologies, platforms, and strategic vendors; own the long-term technology stack direction.
Leadership & Influence
Lead and mentor a community of architects and senior engineers; grow architectural capability across teams.
Build consensus across product, engineering, security, operations, and commercial stakeholders, and make decisive calls when consensus isn't reachable.
Represent the company's technical vision with key customers, partners, and prospects, and in due-diligence and pre-sales conversations for strategic deals.

Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities:
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

we are seeking a skilled and experienced DevOps Engineer to design, plan and implement scalable, reliable and robust system infrastructure to support the companys rapid business and traffic growth.
You will join an innovative, high-performance team and work with cutting-edge technologies in a dynamic and agile environment.
What you'll be doing:
You will take an active part in the challenge of managing a highly available and fault tolerant production environment.
You will assist in identifying and resolving performance concerns and operational bottlenecks, debug complex pitfalls and advise on system architecture solutions.
You will build, design and maintain self-serve devex tools to increase development velocity and satisfaction.
You will push and impact our systems to be more cost effective, performant and simple to use and extend.

We are looking for a Senior Release Manager with 5+ years of experience to own the orchestration of our software delivery lifecycle in the cloud native domain.
In this role, you will move beyond traditional coordination to build automated, high-integrity deployment highways.
You will leverage GitOps principles to ensure our cloud-native applications are delivered with speed, safety, and auditability across multiple environments.
As a Release Manager, you will drive the end-to-end release lifecycle, ensuring alignment among teams and stakeholders. You will track and monitor release tasks across Development, QA, DevOps, and Documentation, acting as the central contact for milestone tracking and updates using tools like Slack, JIRA, and GitHub. Identifying and escalating delays, risks, or blockers for timely resolution is crucial to your role.
You will manage dependencies, resolving or escalating gaps to ensure smooth integration of incremental feature development into the main branch. Monitoring feature milestones and readiness for QA, you will communicate intermediate deliverables and coordinate the verification of deliverables merged into GitHub, with JIRA tickets linked to PRs. Ensuring successful CI/CD pipeline completion and system tests, you will escalate issues as needed and facilitate the timely creation and release of builds to QA, ensuring testing readiness.
By overseeing feature verification progress using JIRA dashboards, you will facilitate bug screening with QA, Development, Product, and Architecture teams. Executing security scans and managing vulnerabilities for compliance and release readiness are essential tasks. You will maintain and enforce compliance with predefined release criteria, compiling and reviewing release communications with stakeholders to ensure everyone is informed and aligned.
In this role, your ability to manage multiple moving parts and communicate effectively across teams will be key to ensuring successful and timely releases.
Your role orchestrates cross-functional activities to ensure smooth progression through all release milestones, from kickoff to General Availability (GA).
Your position is reporting to the Director of Operations, and working in close collaboration with Product Managers, R&D Team Leads and developers (QA, DevOps, Dev. Teams).

our company enables organizations to address todays consumer and employee expectations by delivering effortless, consistent, and personalized digital-first experiences with CXone, the worlds leading cloud customer experience platform.
CSA team is dedicated to developing groundbreaking AI products that are transforming the industry. We promote a culture of collaboration, technical excellence, and the adoption of advanced technologies at scale.
We are looking for a Lead DevOps Engineer to join our CSA Infrastructure group. In this role, you will take a technical leadership position, driving the design, scalability, security, and operational excellence of our cloud platforms, while mentoring engineers and shaping DevOps best practices across teams.
How will you make an impact?
Lead the design, evolution, and operation of large-scale cloud infrastructure on AWS and Azure, ensuring high availability, security, resilience, and cost efficiency
Drive Infrastructure as Code (IaC) strategy and quality, ensuring consistency, reusability, and maintainability across environments and development groups
Act as a technical authority for troubleshooting complex production issues and leading root-cause analysis
Collaborate closely with development, QA, security, and product teams to align infrastructure with business and product needs
Mentor and guide DevOps engineers, fostering a culture of ownership, learning, and continuous improvement
Lead initiatives around observability, monitoring, alerting, and incident response
Proactively identify risks, technical debt, and optimization opportunities
Evaluate, introduce, and scale new tools, technologies, and AI-driven automation to improve efficiency and reliability.

As a Lead Software Engineer, you will be at the heart of building our Cloud Analytics Infrastructure group.
If youre talented, highly motivated and passionate about building modern cloud architectures and enjoy solving complex engineering challenges, this role is for you.
In this role, you will orchestrate AI agents to accelerate engineering workflows and deliver innovative AI‑driven features directly to customers.
Youll work in a fast‑paced, agentic environment where experimentation, ownership, and initiative are not just encouraged-theyre expected.
If you excel as an engineer, exploring the boundaries of AI‑assisted development, and want to influence the future of how engineering teams work with autonomous agents, this role is tailor‑made for you.
How will you make an impact?
Drive engineering excellence through AI‑augmented workflows and agentic development patterns.
Ensure high-quality deliverables and efficient project execution and continuous improvement.
Lead features design and implementations, set the bar for the team standards and advise on tech. Selection, show initiative in driving technical direction and team collaboration.
Demonstrate strategic thinking and a long-term vision for scalable solutions.
Champion continuous improvement and high‑velocity delivery in an innovative, fast‑moving environment.

We are looking for a visionary AI Lead to build our internal AI platform and architect adaptive intelligence systems that serve as a dedicated security architect for each of our customers. You will lead a team of AI Researchers and Engineers to move beyond simple integrations and build true autonomous security solutions.
What You Will Build:
Autonomous Workflows: Build agents that execute security workflows end-to-end, automating detection, investigation, and response processes.
Runtime Defense: Productize research into active runtime guardrails and defensive control mechanisms.
Internal AI Platform: Build the shared infrastructure for models, training, and evaluations to enable safe, scalable AI features across the organization.
Adaptive Intelligence: Oversee the development of models that learn from customer-specific environments to generate high-signal, personalized insights.
Responsibilities:
Lead the AI Research Group, managing AI Researchers, Engineers, and DevOps.
Own the intelligence engine end-to-end, delivering next-generation analytics and contextual visualization features.
Drive the strategic "build vs. partner vs. buy" decisions for cloud prevention and AI controls.
Collaborate with the Threat Team to develop AI-driven threat detections against emerging attack vectors and novel AI threats.

As a Senior AI&ML Researcher in our Workforce Management group, you will be part of a cross-sectional team working at the intersection of machine learning, GenAI, agentic AI, ML-Ops and Operations Research. You will develop the next generation of our companys Workforce Management solution for our customers contact centers - forecasting work volume, scheduling agent shifts, managing time-off requests, and owning the full lifecycle of the work schedule, in a high-stakes production environment serving many customers. Our solution has been recognized as the market leader for over 10 years.
How will you make an impact?
Developing end-to-end ML systems, tailored to specific project needs, to train and serve production-level models in a high-stakes environment.
Deploying GenAI and agentic AI systems to customers in production, improving on existing solutions or creating new services from scratch.
Designing and building agentic AI flows - tool use, multi-step reasoning, and orchestration.
Forecasting work volume and optimizing shift schedules using time-series methods and mathematical optimization.
Integrating new features and solutions into large existing software systems, stringing multiple disciplines together.
Running unstructured evaluation processes - finding noteworthy phenomena, experimenting, and feeding conclusions back to the team.
Owning projects end-to-end, leading team members and colleagues to efficient planning and delivery.