לוח משרות דרושים תמיכה טכנית - תוכנה משרה מלאה

As our Technical Support Engineer, you will have the opportunity to work with our customers to resolve technical issues and help them successfully use the product. You will also work closely with R&D, Customer Success and Sales teams to improve our product and technical processes.

Responsibilities
Be first in line to analyze and troubleshoot incoming technical issues from our customers via Email and Zoom sessions.
Provide technical know-how and best practices to ensure proper implementation of product, you will own and monitor issues from the start to resolution
Work closely with the R&D, Field & Sales Engineers, Customer Success, and other teams to ensure smooth onboarding, deployment, and on-going relationships with customers all around the world
Provide timely information to customer-facing teams to improve overall customer satisfaction
Create and improve internal knowledge base articles
Work directly with management to create and improve current support procedures

We are seeking an Operation Shift Manager.
What youll do:
Provide comprehensive information and operational support regarding the products and services offered by the company.
Work closely with different departments to solve operational and technical issues.

A trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintechs, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth.
Our technology empowers customers to expand into new markets and introduce groundbreaking products.
you'll be part of a dynamic global team committed to redefining the financial services sector through technological innovation. You will contribute to creating safer financial environments and have the opportunity to work with some of the brightest minds in AI, ML, and financial technology. We offer a collaborative, inclusive, and forward-thinking work environment where your ideas and contributions are valued and encouraged.
Join us in our mission to revolutionize the financial world, making it safer and more trustworthy for millions worldwide. Explore exciting career opportunities at where innovation meets purpose.
We are looking for an L1 Support Engineer to join us innovative Technical Support team. As an L1 Support Engineer, you will be a crucial part of our first-response team, ensuring the smooth operation of our systems.
The role entails working 3-4 shifts weekly, including afternoons, nights, and weekends at our offices in Hod Hasharon.
This role is an entry-level position that offers an exciting opportunity to work with cutting-edge technologies and gain valuable experience in a dynamic support environment. We are looking for motivated individuals who thrive in a fast-paced, collaborative setting.