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We are currently seeking a candidate for the role of Technical Operation Specialist.



What will you do?

Regular hands-on experience with SQL.
Continuous operation and management of our applications.
Taking charge of content integration into the applications, including benefits, articles, videos, and more.
Handling automated report generation for both internal and external stakeholders.
Engaging in system monitoring (NOC), which involves overseeing system health, detecting issues, and managing problem resolution.
Active participation in the ongoing development of internal technical tools.
Providing support for users of YuviTal products (Tier 2, Tier 3).

we create user-friendly experiences that drive positive outcomes for all parties involved.

With a team based in Tel Aviv and New York, we have been growing rapidly, supporting hundreds of thousands of consumers on their journey to financial resilience and building partnerships with top creditors and fintech companies.

How Youll Spend Your Time
Own IT operations globally - manage user accounts, devices, and office IT infrastructure across Israel and US sites. Handle onboarding/offboarding workflows, device management (MDM), and day-to-day help desk support.
Manage vendors and subscriptions - build and run vendor assessment and procurement processes in collaboration with Compliance and Finance. Control enterprise SaaS subscriptions and evaluate new tools.
Lead security operations - oversee SOC, audit logging, vendor risk assessments, and security questionnaires for sales prospects. Work alongside Compliance and the CTO to maintain and improve the companys security posture.
Drive process and structure - build the workflows, documentation, and policies that turn a reactive IT function into a proactive one.
Communicate with leadership - present security priorities, budget requests, and risk assessments to executives. Prioritize pragmatically and build buy-in across the organization.
Drive growth - think strategically about how IT scales with the company, and take ownership of building the team and resources needed over time.

We are looking for an experienced developer to join our amazing Professional Services Team.
Be a tech lead, mentor and take part in developing our infrastructure and architecture
Take a major part in creating customer solutions, architecture and development of various
integration services
Work closely with healthcare organizations, implementing and delivering projects that enables
them to use our innovative product
Comfortable in a customer facing role
Design, Develop and integrate quality code for our professional services team

We are looking for a DevOps Engineer to join our team. The candidate will help drive the next generation of our innovation using the cutting edge of modern technologies. This role is an excellent opportunity to learn and develop cutting-edge technologies and DevOps methodologies.
What Youll Own:
Work within a team of professionals and be an integral part of our success
Collaborate closely with R&D, Security, and IT teams to enhance our infrastructure
Deploy and operate a large-scale platform
Research, develop, and implement tools to support our monitoring infrastructure and automation
Oversee our production environment & system health (including on-call rotation)
Contribute to the development of CI/CD processes
Troubleshoot complex problems, from diving into the console during an issue to writing new monitors and automation.

Required Senior DevOps Engineer
Description
Are you interested in working in an agile environment supporting and delivering industry-leading field service mobile applications and services?
Youre a talented, remarkable, and ambitious DevOps Engineer with good skills in Back end development? Come join us!
As a Senior DevOps Engineer, you will ensure the reliability, availability, and scalability of our infrastructure, applications, and services. You will work closely with our development and operations teams to ensure our systems are optimized for performance and security.
The role
You will be in charge of:
- Managing AWS or other equivalent cloud provider infrastructure
- Managing and operating GitHub / Bit bucket repositories and Docker
images
- Support and troubleshoot the engineering / research teams with AWS and
GitHub issues
- Setting up, maintaining, and deploying tools and products to various
distributed systems.
- Managing and enforcing our infrastructure security.
Position in our office at Jerusalem.

Required Cloud Architect
Description
As a Cloud Architect, you will be responsible for designing, leading, and delivering cloud and on-prem management platforms. Your expertise in interfaces, components, and design patterns will be essential in building high-scale platforms and ensuring technical synchronization across all R&D functions. You will work in intensive collaboration with multidisciplinary interfaces and teams to drive innovation and deliver optimal solutions.
The role:
Design, lead, and deliver cloud and on-prem management platforms.
Specialize in interfaces, components, and design patterns.
Lead and perform proof-of-concepts (POCs) for new concepts and approaches.
Build high-scale platforms to meet business requirements.
Technically synchronize all R&D functions to create a complete and coherent solution.
Collaborate intensively with multidisciplinary interfaces and teams.

We are seeking a skilled and experienced InfoSec & SecOps Lead to join our company (Formerly ActiveFence) CISO team. The ideal candidate will be responsible for driving the security initiatives.
Responsibilities:
Maintain holistically security corporate architecture and Hardening, including network, systems, applications. Evaluate and implement security remediations to enhance the organization security posture.
Corporate Security: Oversee security measures, including access control, surveillance, and emergency response planning. Manage relationships with external security vendors related to TPRM and IR.
Experience among others on SSPM/SaaS security, IDP, SIEM/SOC, Including conducting threat modeling exercises to identify potential vulnerabilities and risks where required.
Security Operations: Oversee the day-to-day security operations, including monitoring, incident response, Analyze security logs and alerts to identify & respond to security incidents. Conduct regular security assessments and manage the remediations program. Develop and maintain an effective incident response plan.Conduct post-incident reviews to identify lessons learned and improve future response efforts.
Experience with Vulnerability Management: Identify, prioritize vulnerabilities. Monitor and track vulnerability remediation efforts.
Collaborate with other teams within the organization to ensure the overall security posture is maintained. This may include working with IT, Devops, R&D, G&A to implement security policies and technical security procedures. Including all business units, educate employees on security best practices.
AI Governance: Partner with Business Units to create safe-use guardrails for AI. Conduct security reviews for internal AI implementations, ensuring adherence to frameworks like the OWASP Top 10 for LLMs.
Data Driven Metrics: Develop automated dashboards that track real-time security health, focusing on MTTR and reducing manual "toil" for the Security.

our company develops state-of-the-art AI solutions for cancer diagnostics. Our cutting-edge technology
transforms cancer care by providing every patient with an accurate, timely and personalized
diagnosis.
we are a well-funded start-up headquartered in the USA and Israel, with a global presence and
live deployments at labs and hospitals worldwide.
Our world-class team of researchers, engineers, business professionals and medical experts is
growing.
we are looking for an IT support Lead to help build a robust service that
enables trusted cancer diagnostics for all.
Responsibilities:
Maintain and improve the technology used by the company
Manage endpoints, servers, and services
Participate in equipment purchase
Collect evidence (logs and metrics) to comply to the standards our company adheres to
Test and examine staff complaints and support teams to remediate
Ensure that systems are safe and secure against cybersecurity threats.

We're looking for someone who combines outstanding customer-facing skills with a strong technical mindset. Someone who learns fast, adapts quickly, and enjoys understanding how systems work. This is not a script-based support role - we're looking for a proactive problem solver who takes ownership, thinks independently, and is always looking for better ways to help customers succeed.

You will work directly with customers, help them get the most out of the platform, troubleshoot issues, provide training and guidance, and become a product expert who can confidently support organizations of all sizes. You'll also play an active role in improving internal processes, sharing knowledge with teammates, and helping shape the customer experience as we continue to grow.

Working Hours: Flexible shift-based role supporting a 24/7 customer operation, including evenings, nights, weekends, and holidays, in accordance with local labor regulations.

Key Responsibilities
Serve as a primary point of contact for customers via email, chat, phone, and Zoom.

Troubleshoot product issues, provide guidance and training, and help customers get the most out of the platform.

Quickly develop deep product knowledge and become a trusted advisor for customers.

Manage customer requests from investigation through resolution, escalating when needed.

Collaborate closely with Customer Success, Product, Operations, and Support teams.

Document knowledge, share best practices, and contribute to process improvements.

Identify opportunities to improve customer experience and internal workflows.

We are looking for an IT Support Specialist for our IT team in the Tel Aviv office.
A day in the life and how youll make an impact:
Own day-to-day IT support - hardware, software, connectivity, and AV issues with a focus on fast, thorough resolution and clear communication with end users
Manage device provisioning and onboarding: JumpCloud enrollment, Okta user setup, and laptop configuration across Mac, Windows, and Linux, ensuring every new hire is fully operational from day one
Support and maintain conference room AV systems - PTZ cameras, mixers, microphones, displays, and speaker setups and create user guides so employees can run their own meetings confidently
Maintain and document server room infrastructure: cable mapping, backup appliance inventory, DGX GPU server maintenance, and network hardware (access points, switches, firewalls)
Coordinate and execute scheduled maintenance windows for critical infrastructure, including DGX server upgrades, network changes, and cabling projects - planning carefully to minimize business impact
Take ownership of IT projects end-to-end, including Role-Based Access Control (RBAC) rollouts across departments, SaaS license tracking, and vendor onboarding
Collaborate with Legal, Security, and HR on compliance requirements - including GDPR and Israeli Privacy Law - and contribute to internal security initiatives such as penetration testing and DLP
Manage vendor relationships: sourcing and comparing quotes, opening purchase requests, tracking deliveries, and coordinating installation schedules
Keep our Jira ticketing system clean and current - resolving tickets within SLA targets and maintaining accountability against KPI metrics the team tracks weekly
Contribute to IT process improvement: writing runbooks, producing internal guides, and identifying opportunities to automate or streamline repetitive tasks.

we are looking for a hands-on Security Operations Engineer to join our IT and Cybersecurity team.

You will take ownership of implementing, configuring, and operating security tools and controls across the organization. The role combines security operations, incident response, technical policy implementation, and compliance support.



Responsibilities
Implement, configure, and maintain security systems and policies.
Monitor and investigate security alerts and coordinate remediation.
Manage endpoint, identity, device, network, and cloud security controls.
Improve security coverage across endpoints, servers, users, and corporate systems.
Manage vulnerabilities and track remediation through completion.
Develop and maintain incident-response procedures and playbooks.
Translate security policies and regulatory requirements into technical controls.
Support security audits, evidence collection, risk assessments, and compliance activities.
Work closely with IT and R&D teams, business stakeholders, security vendors, and external providers.
Maintain security documentation, operational procedures, and management reports.

We are looking for a highly technical and operationally driven Tier 3 Integration & Support Engineer to join our Operations department. This role serves as the highest escalation level for complex technical issues involving autonomous drone systems, software platforms, networking, integrations and operational workflows.

The ideal candidate combines strong analytical and troubleshooting capabilities with hands-on system integration experience and cross-functional collaboration skills. You will work closely with Operations and R&D to ensure reliable system performance and successful customer operations.

Responsibilities
Serve as Tier 3 escalation point for complex technical and operational issues.
Investigate and resolve advanced software, hardware, networking and integration problems.
Perform root cause analysis (RCA) and lead issue resolution processes.
Support mission-critical operational incidents and system recovery activities.
System Integration & Deployment

Support integration of systems with customer environments and third-party platforms.
Configure, validate, and troubleshoot system interfaces, APIs, networking and operational workflows.
Participate in deployment planning, testing, commissioning and operational acceptance activities.
Collaborate with field teams during installations, upgrades and live demonstration.
Operational Excellence

Monitor system performance trends and identify proactive improvement opportunities.
Develop troubleshooting procedures, operational playbooks and technical documentation.
Improve support methodologies, escalation flows and operational tools.
Contribute to automation and optimization initiatives.
Cross-Functional Collaboration

Work closely with R&D and Product teams to reproduce, analyze and resolve defects.
Provide technical feedback from operational environments to internal stakeholders.
Support knowledge transfer and mentoring for Tier 1 and Tier 2 support teams.
Participate in operational readiness and continuous improvement initiatives

We're looking for an experienced, customer-obsessed Senior Director, Technical Support to lead our global Technical Support domain and scale the people, processes, and AI-driven technology behind it as we grow.
Reporting to the Chief Customer Officer, you'll lead a global team of ~20 support engineers and partner closely with Customer Success, R&D, Product, and Sales Engineering to ensure every enterprise customer gets exceptional technical guidance. A core part of the mandate is modernizing how we support customers - leveraging AI, automation, and self-service to scale quality without scaling headcount linearly. You'll bring deep technical understanding of enterprise software and cybersecurity, strong operational leadership, and a track record of building high-performing global teams.
Responsibilities:
Lead and develop our global Technical Support organization: hire, coach, and grow TLs and individual contributors, and build a culture of ownership, technical excellence, and continuous learning.
Own global support operations and strategy end to end, delivering fast, consistent, high-quality outcomes across regions and time zones, backed by scalable processes and organizational design that keep pace with our growth.
Lead the AI transformation of the support function: deploy AI-driven workflows, automation, and self-service to speed up resolution, deflect volume, and scale quality without scaling headcount linearly.
Own the support KPIs: SLA compliance, CSAT, response and resolution times, backlog health, and escalation management.
Be the bridge between customers, Support, Product, and R&D: surface critical escalations, make the case for the fixes that matter, and influence the product roadmap.
Serve as the executive escalation point for complex customer issues, coordinating cross-functional resolution when required.
Partner with Customer Success, Professional Services, Sales Engineering, and Sales to deliver a seamless end-to-end customer experience.

We are building a next-generation autonomous systems platform deployed across cloud and air-gapped environments, supporting real-time operations and complex hardware-software integration.

The IT Solution Architect plays a key role in bridging R&D and real-world operations. This position is responsible for ensuring that our systems are successfully deployed, installed, and operational in customer environments.

This is not a traditional IT role-it's a hands-on engineering position focused on system delivery, networking, and field readiness of advanced software platforms.

Responsibilities
Lead the provisioning and setup of production environments for deployed systems
Own the networking architecture and configuration for on-site and customer environments
Define and execute installation and deployment strategies for complex, distributed systems
Troubleshoot system-level issues across software, infrastructure, and networking layers
Work closely with R&D teams to ensure solutions are deployable, robust, and maintainable
Support operations teams in delivering reliable, repeatable deployments
Continuously improve deployment processes, documentation, and tooling